We try to ensure that passengers’ baggage is delivered on time and in the condition received. In the unlikely event that your bag is lost or damaged, please contact your arrival airport as soon as possible.
For flights operated by Jetstar Pacific (BL)
Any claim for loss of or damage to Checked Baggage or Cabin Baggage must be made in writing within the following timeframes:
- In the case of damage to your Baggage, as soon as you discover the damage after you have received the Baggage, and at the latest within 24 hours; or
- In the case of delay, within 3 days from when the Baggage has been made available to you.
Note: The bag must be presented to Jetstar staff at the arrival airport to assess the damage.