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The best way to book Jetstar flights is online, here at Jetstar.com. This is where you’ll find our fantastic every day low fares, some amazing sale fare and also avoid any offline booking fees.

In this section we’ll tell you everything you need to know about how to book online, how to make changes to your booking and how to make group bookings. Of course if you’d prefer to talk to someone about your booking, you can always phone our friendly Reservation Centre.

1. Online payment methods

You can book at jetstar.com and make the payment online as follow:

  • Payment via credit card
  • Payment via  local debit card
  • Payment via voucher

1.1 Credit card payment

  • If you want to pay by credit card, select “Credit card” tab. Our system currently only accepts payment with: VISA, MASTER, JCB, AMERICAN EXPRESS.
  • Note: The card has registered internet banking issued by issuer bank. Please enter your credit card payment details on the screen, e.g. “card type”“card number”“card holder name”“expiration date” and“CVV/CVC” code. Then click “Purchase”. Please view instruction for online booking here.

1.2 Local debit card

Payment process by local debit card

  • Step 1: On payment page, select payment method “Debit card”. Then select Purchase
  • Step 2: Payment gateway OnePay appear. Then select logo of issue bank to make the payment.
  • Step 3: Issuing bank’s payment page appear. You need to follow instructions on this page to finish the transaction and receive the“Itinerary”.
  • If you want to pay by local debit card (ATM card), select “Debit card” tab. Our system currently only accepts payment with:
  • Vietcombank. View detail payment process here
  • Dong A bank. View detail  payment process here
  • Vietinbank. View detail payment process here
  • Techcombank. View detail payment process here
  • VIB. View detail payment process here
  • TienphongBank. View detail payment process here
  • HDBank. View detail payment process here
  • SHB. View detail payment process here
  • Eximbank. View detail payment process here
  • MSB. View detail payment process here
  • VietA Bank. View detail payment process here
  • MB. View detail payment process here
  • Nam A Bank. View detail payment process here       
  • Sacombank . View detail payment process here      
  • SeABank. View detail payment process here
  • OceanBank. View detail payment process here
  • BIDV. View detail payment process here
  • VPBank. View detail payment process here
  • Bac A Bank. View detail payment process here
  • ABBANK. View detail payment process here

1.3 Voucher

If you select payment by Jetstar voucher , select “Voucher” tab. Please enter your “Voucher Code” and “Voucher Number”. Then click “Purchase”

2. Book now and pay later

You can book at jetstar.com or call Jetstar Pacific’s Guest Call Center (+84 1900 1550) and make the payment later at:

  • Jetstar Pacific booking offices or at airport
  • Banking transaction point
  • Bank ATM machine network
  • At post offices nationwide

Beside, you can pay later via online payment methods includes:

  • Online payment method with Internet Banking
  • Payment via mobile

Please have the following handy when you make your payment: Jetstar Pacific’s confirmation number (PNR), Name of passenger, Total amount due, Contact details.

Note:

  • The payment is only available up to 24 hours prior to departure of your flight and payment must be made within 24 hours after from time of booking made, depends on what condition come first.
  • Please check payment point’s working hours.
  • Jetstar Pacific will not take any responsibility if you do not provide correctly all necessary information.

After payment has been completed

  • If needed Jetstar Pacific staff will contact you to reconfirm this information.
  • You can contact to Jetstar Pacific’s Guest Contact Center (1900 1550) to check your booking status. You also can come to our Booking Office to get e-ticket printed for you or request to get e-ticket sent to your email
  • For check-in, just inform your booking confirmation number or show the copy of your itinerary.

a. Jetstar Pacific booking offices or at airport

  • Go to any Jetstar Pacific’s booking offices or at the airports.
  • Provide all necessary information.
  • Upon acceptance of the payment, a deposit slip will be issued by the staff.

b. Banking transaction point

  • Go to any following bank’s transaction points:
    • Vietcombank (view all Vietcombank’s transaction points here)
    • Techcombank (view all Techcombank’s transaction points here)
    • BIDV (view all BIDV’s transaction points here)
    • HDBank (view all HDbank’s transaction points here)
    • VietA Bank (view all VietA Bank’s transaction points here)
    • Vietin Bank (view all Vietin Bank’s transaction points here)
  • Provide all necessary information.
  • Upon acceptance of the payment, a deposit slip will be issued by the staff.
  • Booking confirmation:
    • Techcombank: Jetstar Pacific staff will confirm the booking if all information you provided are valid
    • Other banks : Bank’s staff will confirm the booking if all information you provided are valid

c. Bank ATM machine network

  • Bank for investment and development of Vietnam – BIDV (View all BIDV bank’s ATM network here)
  • How to pay
    • Go to ATM point, use your debit card and PIN number to login. On main screen menu, please select “Value added services” then select “Late payment” and select item “Jetstar Pacific ticket”
    • Enter booking reservation number (PNR) and confirm the amount of payment
    • Customer receives the notification of successful transaction, select yes/no to print the invoice

d. At post offices nationwide

  • How to pay
    • Go to any post offices nationwide. (View all post offices here: Northern,MiddleSouthern)
    • Provide all necessary information.
    • Upon acceptance of the payment, a deposit slip will be issued by the staff.
    • Booking confirmation: The post office staff will confirm the booking if all information you provided are valid.

e. Online payment method with Internet Banking

Our system currently only accepts Internet Banking payment with:

  • BIDV. View detail payment process here
  • Techcombank. View detail payment process here
  • Vietcombank. View detail payment process here
  • SeABank. View detail payment process here
  • Viet A Bank. View detail payment process here
  • Maritime bank. View detail payment process here
  • SHB. View detail payment process here
  • HD bank. View detail payment process here
  • VIB. View detail payment process here

f. Thanh toán bằng mobile

  • BIDV. View detail payment process here
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