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Checking in

To help us arrive at your destination on schedule, you must be checked-in for your flight on time. To make the process as simple and convenient as possible, we now offer a range of check-in options. For domestic flights, check-in before you arrive at the airport by using our web check-in or auto web check-in service, printing your boarding pass and bringing it to the airport. If you’d rather check-in at the airport, use our state-of-the-art kiosks and avoid the queues, or visit one of our Jetstar check-in counters.

Check-in

What terminal to go to for Jetstar Pacific Airlines

Jetstar Pacific (BL) operates from the domestic terminal at Vietnam airports.

City Airport Terminals
Ho Chi Minh Tan Son Nhat C, D Rows – Domestic Terminal
Ha Noi Noi Bai First floor – Wing B – Terminal T1
Buon Ma Thuot Buon Ma Thuot Domestic Terminal
Da Nang Da Nang Domestic Terminal
Nha Trang Cam Ranh Domestic Terminal
Hue Phu Bai Domestic Terminal
Hai Phong Cat Bi Domestic Terminal
Vinh Vinh Domestic Terminal

Terminals for international routes

City Airport Terminals
Ho Chi Minh Tan Son Nhat International terminal

Suvarnabhumi F house, Internationl

Changi terminal 1

What terminal to go to for Jetstar Airways (JQ)

Domestic Flights

Jetstar Airways (JQ) operates from the domestic terminal at most airports.

  • In Melbourne we operate from 2 airports - the Qantas Domestic Terminal at Tullamarine and Avalon Airport.
  • In Sydney, we operate from Terminal 2.
  • In Hobart we operate from the International Terminal.
  • In Perth we operate from the Qantas Terminal (Terminal 2).

International Flights

Jetstar International flights operate from the following terminals:

  • Brisbane : operates from the international terminal (except JQ81/82 between Brisbane and Denpasar via Darwin which operates from the Brisbane domestic terminal)
  • Gold Coast : operates from Terminal 1 Domestic
  • Melbourne : operates from terminal 2 , (except JQ61/62 between Melbourne and Singapore via Darwin which operates from the Qantas domestic terminal)
  • Sydney: operates from terminal 1, (except for JQ73/74 between Sydney and Ho Chi Minh City via Darwin which operates from terminal 2)
  • Cairns : operates from the international terminal
  • Perth : operates from terminal 1 international.

Arrive on time

To help us get you to your destination on time we must get your flight away on schedule. To do this we
Check-in will open:

  • For Vietnam domestic flights operated by Jetstar Pacific (BL): 2 hours before your scheduled departure
  • For flights operated by Jetstar Airways (JQ) leaving from Australian Domestic terminals: 2 hours before your scheduled departure
  • For flights operated by Jetstar Airways (JQ) leaving from International terminals: 3 hours before your scheduled departure
  • For Intra-Asia flights operated by Jetstar Pacific (BL), Jetstar Asia (3K) or Valuair (VF): 2 hours before your scheduled departure

Will close check-in:

  • For flights operated by Jetstar Pacific (BL) leaving from Vietnam domestic terminals: 30 minutes before your scheduled departure
  • For flights operated by Jetstar Airways (JQ) leaving from Australian domestic terminals: 30 minutes before your scheduled departure , (except for JQ20 Gold Coast to Sydney – 60 minutes before your scheduled departure)
  • For flights operated by Jetstar Airways (JQ) leaving from International terminals, 60 minutes before your scheduled departure
  • For Intra-Asia flights operated by Jetstar Pacific (BL), Jetstar Asia (3K) or Valuair (VF) 40 minutes before your scheduled departure.

Passengers who arrive after check-in has closed will not be able to board the flight and may forfeit their entire fare.
Once checked-in, you will be required to be at the boarding gate, at least:

  • 25 minutes prior to the scheduled departure time for fights operated by Jetstar Pacific (BL) leaving from Vietnam Domestic terminals
  • 25 minutes prior to the scheduled departure time for flights operated by Jetstar Airways (JQ) leaving from Australian Domestic terminals
  • 40 minutes prior to the scheduled departure time for flights operated by Jetstar Airways (JQ) leaving from International terminals

15 minutes prior to the scheduled departure time for Intra-Asia flights operated by Jetstar Pacific (BL), Jetstar Asia (3K) or Valuair (VF) or Jetstar Pacific (BL) code share flights

Photo identification requirement

Vietnam Domestic Flights

All passengers (including children and infants traveling with an adult) are required to provide identification comply with aviation security regulations. The following forms of photo identification are acceptable provided they are current (not expired):

  • Passport
  • ID card
  • Millitary ID card
  • National Congress Member card
  • Communist Party Member card
  • Journalist card
  • Driving Licence
  • Certificate of Birth (apply for children under or equal 14)

Australia and New Zealand Domestic Flights

All passengers (including children and infants travelling with an adult) are required to provide identification acceptable to Jetstar Airways (JQ). The following forms of photo identification are acceptable provided they are current (not expired):

  • Passport;
  • Drivers Licence;
  • Company issued identification; or
  • Student ID
  • An original or certified copy of your birth certificate or citizenship document is an acceptable alternative.

Domestic flights within Australia departing from the International Terminal

If you are travelling domestically and departing from an international terminal, and are 18 years of age or over, you will need to produce photographic identification as below that includes your full name. Your boarding pass will have a special ’D’ (Domestic) sticker. You will need to sign your name in the space provided and may also be required to record details of your photographic identification.
You must retain your boarding pass as you will need to present it at immigration and customs clearance points at the end of your journey. This is required to comply with the Migration regulations administered by the Department of Immigration and Multicultural Affairs (DIMA).
The following are the only acceptable forms of photographic identification, all of which must be valid at the time of travel:

  • National passport; or
  • A motor vehicle driver’s licence issued under a law of the Commonwealth of Australia, or of an Australian State or Territory; or
  • A document that identifies you issued by:
    • the Commonwealth of Australia, or
    • Australian State or Territory, or
    • by an authority of the Commonwealth of Australia, or an Australian State or Territory; or
    • An aviation security identification card issued by the operator of the aircraft or the operator of an airport in Australia

    Children and infants are subject to the same identification requirements as adults, where they have an approved form of photographic identification. Exceptions from the identification requirements are given for children and infants travelling with an adult. If the child is travelling with a parent or guardian their name must be recorded on the back of their parent or guardian’s boarding pass.

    International flights to/from Australia or Intra-Asia

    All passengers travelling on Intra-Asia flights operated by Jetstar Asia (3K) and Valuair (VF) and International flights to/from Australia operated by Jetstar Airways (JQ), must present their valid passport (with required validity period) for check-in at the airport. It is the passenger’s responsibility at all times to have appropriate travel documentation and entry permits such as visas. Some countries may require proof of onward or return travel. All children and infants travelling with an adult require their own passport or should be registered in either of their parent’s passports.

    Domestic flights within Japan

    All passengers, including children and infants travelling with an adult, will need to provide valid identification. The following forms of current (not expired) photo identification can be used:

    • Juki-card with Photo (Basic Resident Register Card)
    • A valid passport
    • Driver’s license 
    • Student identification 

    Passports, Visas and entry requirements

    It is your responsibility to comply with all requirements of the authorities in the country to which you travel. Some countries require your contact details (including your accommodation arrangements) at your destination and some will take your fingerprints and/or photograph before allowing you to enter.
    You will need to find out from relevant embassies or consulates whether you need a passport, visa or other travel document, health document or evidence of onward travel or accommodation for the countries you enter. It is your responsibility to obtain a visa before you travel if required. For more information please see:

    Or contact the embassy, or consulate of the country you are visiting

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