Privacy policy

Introduction

Following to the general terms of Jetstar, this Privacy Policy explains clearly about how to protect your personal information. This protection will be applied for any personal information which you have provided to us in the time you deal with us.

This Privacy Statement will not apply to our employee

What information do we collect?

When you access into our web site to look for the information of all service, policy, advertisement, news, you don’t need to supply any information for us.

Depend on each case or any your request, we will collect some details such as:

- Name, sexual, Date of birth, address, telephone numbers, e-mail address;
- Some Travel documents such as I.D, passport, birth certificate;
- And/or all “sensitive information” about credit card as name of card holder, card number, expiry date, CVV code.

Besides, some of mandatory information must be supplied by you because the aim of management and business which follow the legal terms, there are some information that we allow you can be chosen to supply or not.

The ways we collect information

We probably collect your personal information when you have any request from us and accept the using of all services which we provide through forms:

- Access directly into address www.pacificairlines.com.vn;
- Dealing over telephone or send correspondence for us (such as by letter, fax or email);
- Or contact with us directly.

Except collect information directly from you, we also collect the in formation from a third party who has any request, purchase and using our services on your behalf.

For example:

- From the agency of selling tickets;
- From companies or travel arrangements.

How we use your personal information

Generally, we collect all your personal information in order to following purposes:

- Processing all transactions;
- Issue ticket, contact to inform and send the itinerary confirmation;
- Confirm who using our services;
- Helping you save the time when process your booking;
- Making marketing activities and market research;
- Sending all information of advertisement and promotion.

Disclosure of personal information to third parties

Based upon the patterns we are working, we can provide information for Joint - stock companies with Jetstar and to the third parties such as:

- Provide electronic funds transfer services and related services;
- Provide ground handling services and special assistance.

In these cases, we will prevent the third party contractor from using personal information about you except for the specific purpose which we require.

Besides the above situations, we will never disclose your personal information without your agreement unless:

- Supply the reasonable information, authorized or required by law;
- Reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity;
- Various law enforcement agencies and governments around the world for security, customs and immigration purposes.

Access to and correction of information we hold about you

Whenever you want to correct or update, you can access into personal information to the address www.jetstar.com
If the personal information which we have from you is incorrect, incomplete or out-of-date, we will not have any responsibility.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you.

Qantas Frequent Flyer program and Qantas Club

We have  been appointed to administer and operate the booking service for Qantas & Jetstar Any Seat Awards (on Jetstar Airways, Jetstar Asia and Valuair flights only) bookings through the Qantas Frequent Flyer program. Additional information is collected by us through your registration with, and participation in, the Qantas Frequent Flyer program and/or membership of Qantas Club. Accordingly, we may disclose information about you to Qantas for those purposes.

Information on your Qantas Frequent Flyer and Qantas Club membership and participation is used for additional purposes which members consent to as part of the terms and conditions of membership. Membership of and participation in the Qantas Frequent Flyer program and Qantas Club is subject to the program terms and conditions which can be viewed online at qantas.com
You can contact Qantas online via qantas.com or by contacting the Frequent Flyer Service Centre on 13 11 31.

Resolving your concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible. 

We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on this web site, so please visit periodically to ensure that you have our most current privacy statement. In this privacy statement, "we", "us", "Jetstar" and “Jetstar Airways" means Jetstar Airways Pty Limited ABN 33 069 720 243