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USER GUIDE FOR JETSTAR AIR TICKET PAYMENT BY MOMO

Should customers wish to book tickets with Jetstar arlines, please dial 19001550. Once tickets are booked, passengers will receive PNR codes (Passenger Number Receipt). With PNR codes, passengers can pay for their flight tickets through the e-wallet – MoMo as following:

  • Introduce MoMo

MoMo is an e-wallet application on mobile phones and can be replaced for cash in some types of payments such as money transfer, game topup, mobile topup, bill payment, etc. anytime, anywhere. It is a safe, simple, convenient and low cost method of payment.
For the time being, MoMo service could be used only within Vinaphone subscribers.
To use MoMo, customers should:

  • Replace current VinaPhone SIM with Maxsim which can be purchased at VinaPhone retailers or at M_Service JSC, or
  • Download MoMo application (java application ) by sending a text message (SMS) with syntax “MoMo” to 9024 (free of charge) and install in their mobile.

After having installed MoMo e-wallet on mobile phones, to activate/register MoMo, customers need to send a SMS with syntax “MoMo On” to 9224.
Before using MoMo, customers need to deposit money into the e-wallet. There are serveral options to deposit money as follows:

  • Through M_Service JSC: customer transfer money to M_Service JSC and company will load their MoMo e – wallet.
  • Through MoMo: open MoMo application, select the function “Ngan Hang”. In order to use this function, customers’ MoMo has to connect with customers’ bank accounts, either at Vietcombank or Vietinbank.
  • Through Smartlink system: customers who have opened accounts at any banks within Smartlink banking system and have signed up for Internet Bank are able to deposit money through this option.
  • Deposit money at Vietcombank counters or by using Vietcombank’s Internet banking (if applicable)
  • Transferred from another MoMo e – wallet.

For further information and instruction, please dial 9191 (VinaPhone Customer Center) or visit the website: www.momo.vn.

2. How To Check Jetstar Ticket Price Using MoMo

Để thực hiện kiểm tra số tiền cần thanh toán cho vé máy bay Jetstar thông qua ví điện tử MoMo, khách hàng thực hiện các bước như sau:

To check Jetstar ticket price by using MoMo, please do as following instructions:

Step 1: Choose menu “MoMo”, press OK

Step 2: Choose menu “Thanh toan” (“Payment”), press OK

Step 3: Choose menu “Th/toan hoa don” (“Bill payment”), press OK

Step 4: Input “Nhap ma dich vu” (“Service code”), press OK

Note: Service code for Jetstar tickets payment is JETSTAR

Step 5: Input “ Nhap ma so hoa don” (“Bill code”), press OK

Note: Bill code is PNR that customer received. For example K6CINC.

Step 6: Input “Nhap so tien” (“Amount for payment”) is 1001, press OK

 

Note: 1001 is the code to check how much customers have to pay for their Jetstar tickets.

Step 7: Input “Nhap so dien thoai k/h” (“Customer’s phone number”), press OK

Note: Customer’s mobile phone number is the number that customer uses to pay for flight ticket. Customers can skip this step.

Step 8: Input “Nhap ma bi mat” (“Password”), press OK

Note: The password here is the password of the MoMo e-wallet. Customers is advised to keep this password confidential and change it periodically.

Step 9: You should check information before and press “OK” to continue.

3. Jetstar payment with MoMo e – wallet

To pay for Jetstar flight ticket by MoMo e – wallet, please follow the below instructions:

Step 1: Choose menu “MoMo”, press OK

Step 2: Choose menu “Thanh toan” (“Payment”), press OK

Step 3: Choose menu “Th/toan hoa don” (“Bill payment”), press OK

Step 4: Input “Nhap ma dich vu” (“Servide code”), press OK

Note: JETSTAR: Service code for Jetstar payment.

Step 5: Input “ Nhap ma so hoa don” (“Bill code”), press OK

Note: Bill code is PNR that customer already received. For example K6CINC.

Step 6: Input “Nhap so tien” (“Amount for payment”), press OK

Note: Example 1469000 VND. Customer need input the exact amount of money for payment.

Step 7: Input “Nhap so dien thoai k/h” (“Client phone number”), press OK

 

Note: We can skip this step.

Step 8: Input “Nhap ma bi mat” (“Password”), press OK

Note: The password here is the password of the MoMo e-wallet. Customers is advised to keep this password confidential and change it periodically.

Step 9: You should check information before and press “OK” to continue. Afer this step, customers will receive a notification SMS to inform whether the payment is successfully made.

4. How To Check Whether Payment for JetStar Flight Tickets Is Made

Once customers finished paying for Jetstar tickets by MoMo, customers will be receive an SMS from 9124 to inform whether the transaction is succesfully made.

Customer also visit the website www.momo.vn to check the history of transactions:

a) Visit  website momo.vn, choose menu “đăng nhập” (“Sign in”)

b) Customers will be redirected to the sign- in page for MoMo account holders:

Customer have to fill in information as required:

  • Phone number (Số điện thoại): MoMo e – wallet account.
  • Password (Mật khẩu): Your password.
  • Confirmation code (Mã xác nhận): shown as a group of 7 characters (confirmation code differs for each sign-in)

After that, customers choose Login (Đăng nhập)

c) Choose Statement (Sao kê) to check transaction history

5. How To Get VAT Invoice

In case that customers need VAT invoice, please go to Jetstar ticket counters to inquire one. You should receive VAT invoice within 30 days from the day of payment from Jetstar.
Addresses of Jetstar ticket counters:

  • 4 Truong Son Str., Tan Binh District
  • 177 Vo Thi Sau Str., District 3
  • 1A ABC Building, Me Linh Square, District 1

6. Customer Services Contacts

For further instruction and any feedbacks should customers have, please contact:

  • Vinaphone Customer Center at 9191: explains all questions all about MoMo e – wallet, transaction result (success/failurre), etc.
  • Jetstar Customer Center at 19001550: explains all questions about air ticket booking, flight itineraries, etc.

 

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