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Price Beat Guarantee

If you find a published internet airfare on another airline that is lower than the lowest available comparable Jetstar fare on Jetstar.com and you purchase the fare through our call centre, we will beat that lower fare by 10%, provided we can verify the lower fare when you call to book. Another airline’s fare which excludes checked baggage allowance is comparable to Jetstar’s Starter fare and a fare which includes 20kg checked baggage allowance is comparable to Jetstar’s Starter fare with added 20kg checked baggage allowance. The comparable fare must be for a one way direct flight on the same route at a comparable time. See below for more details.

Guest Call Center

VIETNAM

+84 1900 1550
+84 8 629993999

Flight

If you find a published internet airfare on another airline that is lower than the lowest available comparable Jetstar fare on Jetstar.com, call us to book with Jetstar and we will beat the other airline’s fare by 10% (provided we can verify the lower fare when you call to book). The comparable fare must be for a one way direct flight on the same route at a comparable time.

Baggage

If the other airline offers checked baggage allowance as an optional extra, we will make a comparison against the price the other airline charges for a fare excluding checked baggage and our Starter fare excluding checked baggage allowance. Any Price Beat Guarantee Jetstar discounted fare will only be available for a Jetstar Starter fare excluding checked baggage allowance. You may then choose to add 15kg – 40kg checked baggage allowance at our usual rates – no discount will apply to any checked baggage allowance. If the other airline’s fare includes 20kg checked baggage allowance as a mandatory inclusion, we will make a comparison against the other airline’s price and our Starter fare plus 20kg checked baggage allowance. Any Price Beat Guarantee Jetstar discounter fare will only be available for a Jetstar Starter fare plus 20kg checked baggage allowance. You may then choose to increase your checked baggage allowance, up to 40kg, at our usual rates – no discount will apply to additional checked baggage allowance.

Qualifying Flights

  • Flights only bookings - This offer applies only to one-way, single sector direct flights operated by Jetstar Airways Pty Limited, Jetstar Asia Airways Pte Limited, Valuair Ltd, Jetstar Japan Co Ltd, and Jetstar Pacific Airlines Joint Stock Aviation Company flights with a flight number beginning with JQ, 3K, VF, GK or BL. It does not apply to QF codeshare flights operated by any Jetstar Group airline.
  • Comparable Time - The other airline’s flight must be a direct flight for the exact route departing and arriving at the same airports as the Jetstar flight, and must be scheduled to depart:
  • within 1 hour of the applicable Jetstar Airways (JQ), Jetstar Japan (GK),  or Jetstar Pacific (BL) flight, in the case of domestic flights within Japan, Australia, New Zealand or Vietnam (i.e. direct flights wholly within Japan or wholly within Australia or wholly within New Zealand or wholly within Vietnam), or direct flights between Australia and New Zealand or;
  • on the same day as the applicable Jetstar flight, in the case of direct Jetstar Airways (JQ) or Jetstar Asia (3K) flights between Australia and other Jetstar international destinations or New Zealand and other Jetstar international destinations;
  • within 1 hour of the applicable Jetstar Japan (GK), Jetstar Asia (3K), Valuair (VF) or Jetstar (JQ), in the case of Intra Asia flights (i.e. not including flights to or from Australia or to or from New Zealand)
  • Comparable Fare - Another airline’s fare which excludes checked baggage (checked baggage is an optional extra) is comparable to an available Jetstar Starter fare (with no bundle). Another airline’s fare which includes 20kg checked baggage allowance as a mandatory inclusion in the fare is comparable to the total price for an available Jetstar Starter fare (with no bundle) with added 20kg checked baggage allowance. You can only book the comparable Jetstar product under the Price Beat Guarantee. Any checked baggage allowance or other items purchased in addition to the comparable Jetstar product will not be discounted. The following table explains how the comparison is made:

Other Airlines fare

Comparable Jetstar product

Does not include checked baggage allowance

Jetstar Starter fare (no checked baggage allowance)

Includes 20kg checked baggage

Jetstar Starter fare plus 20kg checked baggage allowance

If the other airline’s fare is unclear the comparison cannot be used in this promotion.

  • Availability - The comparable Jetstar fare must also be available at the same time.
  • Price Beat Guarantee does not apply for peak period (Tet holiday)

Terms and conditions for flights

  • You must notify Jetstar of the details of the lower fare, including the address of the website where you found it, when you call to purchase your Jetstar fare.
  • So we can verify the price, the other airline’s lower fare must be available when you call the Jetstar call centre (numbers above), of the same currency and available through a website available in:
  •  in the English language;
  • in the case of a comparison for domestic flights within Japan and international flights to or from Japan, in the Japanese language; or
  • in the case of a comparison against a Jetstar Pacific (BL) flight, in the Vietnamese language.
  • Once our reservations agent has verified the other airline’s flight is lower, we will either;
  • make available for purchase the applicable comparable Jetstar fare at a price 10% below the other airline’s fare price.
  • if you call us from Japan, we’ll give you a voucher for the difference between the Jetstar fare and the price 10% below the other airline’s fare. You then have the choice of using the voucher straight away towards your booking when making your claim, or using it at a later date. If you choose to accept the voucher for use at a later date, it will be subject to the Jetstar Voucher terms and conditions.
  • You must pay at the time of making the claim – we will not put bookings on hold for later payment.
  • Starter Fares with Plus Bundle, Starter Fares with Max Bundle, Business Fares and Business Max fares are excluded from this promotion.
  • The promotion can only be used when identifying a lower online fare prior to booking. Claims cannot be made after a booking has taken place.
  • For the purpose of verifying the difference in price, all applicable surcharges, fees, and taxes and additional amounts charged in relation to making a booking will be included. We will not charge the telephone booking fee for fares purchased under this offer.
  • Please allow up to 72 hours for Jetstar to email you your itinerary. You cannot book a fare for travel within 72 hours of booking under this promotion.
  • This offer does not apply for comparisons to frequent flyer program pricing or membership based pricing.
  • Free fares on other airlines (taking into account all applicable surcharges, fees and taxes) are excluded from this promotion.
  • You may purchase up to a maximum of 10 Jetstar fares for up to 10 passengers when making a claim under this promotion, provided that you can demonstrate that the number of fares or you claim from Jetstar are available at the applicable lower fare.

Note:

  • All requests must be sent to Jetstar during office hours (from 8am to 4:30pm)
  • Price Beat Guarantee does not apply for peak period (Tet holiday):

         - The route (one way) from Ho Chi Minh City to Da Nang/ Vinh/ Ha Noi/ Hai Phong/Buon Ma Thuot : 15 Jan 2014 – 31 Jan 2014
         - The route (one way) from Hai Phong/ Ha Noi/ Vinh/ Da Nang/Buon Ma Thuot to Ho Chi Minh City : 01 Feb 2014 – 15 Feb 2014

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