COVID-19
Frequently Asked Questions

 
Keep updated with changing travel restrictions across Australia. Please read our Frequently Asked Questions before you book and before you travel.
 
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Fly Flexible
 
Get one fee-free date change on new domestic flight bookings for travel until 15 December 2020*. If you have a voucher issued as a result of COVID-19, it can now be used across multiple future bookings.
 
Find out more

Fly Well
 
We’ve introduced wellbeing measures at the airport and onboard, to give you peace of mind as we start flying again.
 
Find out more

^Fares are one-way and web-only. Checked baggage is not included. Selected travel dates apply, not available on all flights or days. Availability may be limited. Prices based on payment by POLi, Jetstar voucher, Jetstar Gift Card, Jetstar credit cards or Points Plus Pay – Flights (where the total booking is redeemed in Qantas Points) at jetstar.com. For all other bookings, a Payment Fee opens in new window applies. Other conditions apply, see things you need to know below.

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^Things you need to know

Checked baggage is not included but may be added for a fee. Carry-on baggage limits, including size restrictions, will be strictly applied. Passengers with more than the applicable carry-on baggage allowance will need to check in baggage, and charges will apply.

Prices based on payment by POLi, Jetstar voucher, Jetstar Gift Card, Jetstar credit cards or Points Plus Pay – Flights (where the total booking is redeemed in Qantas Points) at jetstar.com. For all other bookings, a Payment Fee applies. $32 to $42 extra per passenger per flight for 131 538 telephone bookings.

Limited changes are permitted, charges may apply. For applicable fees, see Fare Rules and Fees and Charges. No fees apply where you are entitled to a refund or alternative flight under the Australian Consumer Law or Conditions of Carriage.

Before you book your flight, and before you travel, please visit our travel advice page.