Your Club Jetstar account is a key part of your membership, as you need to be logged in to take advantage of discounted flights and other member benefits.

Logging in

Log in to your account using your email address and the password you chose when you joined. We don’t use membership numbers — your email address serves as your Club Jetstar identification.

What do I do if I forget my password or username?

You wouldn’t be the first – we’ve all been there!

If you forget your password, you can reset it by clicking ‘Forgot password’ on the log-in page opens in new window and following the prompts. Can’t remember your username? That’s the email address you used to sign up to Club Jetstar.

Updating your Club Jetstar account

To update your account details, first make sure you’re logged in. What you’ll need to do next depends on what you’re changing.

To change your email address:

  • Select ‘Account settings’
  • Edit your email address and click on ‘Save changes’.

To update your credit card details:

  • Click on ‘Club Jetstar’ in the top menu and select ‘Update Club Jetstar settings’
  • Choose ‘Credit Cards’ from the left-hand menu
  • Click on ‘Edit card preferences’ to edit an existing card OR add a new credit card.

Read about how we keep your credit card details secure.

To choose which emails you receive from us:

  • Click on ‘Club Jetstar’ in the top menu and select ‘Update Club Jetstar settings’
  • Choose ‘Email preferences’ from the left-hand menu
  • Click ‘Yes’ or ‘No’ to specify which emails you do and don’t receive. Remember, emails are how we notify you about sales, so it’s a good idea to keep them turned on!

Not receiving our emails?

There are a couple of things you can do to fix this.

Firstly, make sure your email preferences are set the way you want them (see above for how to do this).

If that doesn’t help, please check your email provider isn’t blocking Jetstar emails or marking them as spam. Our system stops sending emails to any address when we receive a bounce-back (eg. an 'Out of Office' or 'undeliverable' message).

For security reasons, we can't send to generic addresses such as admin@example.com, info@example.com and hello@example.com.

Still having trouble? Contact us and we'll investigate right away. We don’t want you to miss out on your exclusive Club Jetstar offers!

For more information about Club Jetstar, check out our Help Centre!