To check when your membership is due for renewal, log in to your account and select ‘Club Jetstar settings’ to see your billing cycle. We’ll also send you a reminder email roughly four weeks before the renewal date.

Your membership can be renewed in a couple of ways: manually (fast renewal) or automatically (auto-renewal).

Fast renewal

If your Club Jetstar membership is due to expire in less than 60 days, you can renew it manually by logging in to your account and clicking on the 'Renew now' button. This will take you to the Club Jetstar renewal page, where you can renew using your chosen payment method. This method of renewal is especially suited to members who prefer not to pay by credit card. (Please note: if your membership has more than 60 days remaining, you will not be able to renew.)

Auto-renewal

If you paid with a credit card, your Club Jetstar membership will be automatically renewed every 12 months after your initial sign-up and your nominated credit card will be automatically charged unless you opt out of auto-renewal or manually renew your membership before its expiry date. If we make any changes to the annual membership fee, we’ll let you know before your next renewal.

How to set up your auto-renewal

If your Club Jetstar membership is not currently set up for auto-renewal, but you’d like to set it up, just follow these steps:

  • Log in to your account on desktop
  • Go to Club Jetstar settings
  • Select ‘auto-renew my membership’
  • Add your credit card details.
  • Ensure you select ‘Yes’ to using this as your default card
  • Ensure you select ‘Yes’ to Annual Club Jetstar

How to cancel your auto-renewal

If you want to opt out of auto-renewing your Club Jetstar membership, just follow these steps:

  • Log in to your account
  • Select Club Jetstar settings
  • Click ‘Edit’ under the Club Jetstar Renewal section
  • Select ‘Do not auto-renew my membership’ and save changes.

Please note: If you fail to cancel your membership auto-renewal before your annual renewal date, your credit card will be charged for the following year’s membership. No refunds will be issued.

How to deactivate your Club Jetstar membership

If you no longer want to be a member of Club Jetstar, you can deactivate your account. It will be effective immediately and no refunds will be issued.

Here's how:

  • Log in to your Club Jetstar account
  • Select Club Jetstar settings
  • Click on ‘Deactivate your Club Jetstar membership’.

Join Club Jetstar today