Before you fly

Next steps

Last updated: 31 May 2022

This information is subject to change. Check government websites frequently for the latest travel updates.

If you're booked to travel to or from Australia on a Jetstar aircraft, you'll need to be fully vaccinated. Many countries have also introduced entry requirements in relation to COVID-19, which may include providing proof of a negative pre-departure COVID-19 test result prior to travel. If you're unable to meet these requirements, you may still be able to travel with us under certain circumstances.

What you need to do before you fly

  1. Check Jetstar and government travel requirements
  2. Make sure you have all the required Qantas Group forms and supporting documents
  3. Submit your documents to us

The process for flights to Australia and flights from Australia is different, if you're requesting a past positive medical clearance.

Flights TO Australia: The Australian Government has advised that pre-departure tests will no longer be required for fully vaccinated travellers entering Australia. If you're transiting through Australia or unable to be vaccinated due to medical reasons, check the relevant government requirements and Jetstar's vaccination requirements.

Flights FROM Australia: If you're previously had COVID-19, you may need a past positive medical clearance to fly, depending in the relevant government requirements. To review your request for travel, all required documentation as outlined below needs to be submitted to us as soon as possible, but no later than 24 hours before your flight. We're prioritising requests by date of travel. We cannot process past positive medical clearance requests at the airport for flights from Australia.

Important: we’re not able to process any COVID-19 vaccination exemptions at the airport for any flights, and you’ll need to submit your request no later than 24 hours before departure.

If your itinerary includes travel with another airline, you'll need to contact them directly to understand and meet their requirements.

Government requirements

Before booking and before departure, check the government requirements for all countries that you're travelling to, and transiting through, to ensure you meet their conditions of entry which may be different from Jetstar's, including any vaccination and pre-departure COVID-19 testing requirements. You must comply with the most stringent requirements.

Remember to also check your departure country's requirements for return travel.

When exemptions or past positive medical clearances aren't permitted due to government restrictions or when government approval is required

In some circumstances, government restrictions may mean that we're unable to review requests for vaccination exemptions, even for passengers who are unable to be vaccinated for medical reasons, or medical clearances for passengers who are unable to provide a negative COVID-19 test result on departure due to a past positive infection.

Other countries may require prior government approval before you're permitted to enter. Once you've received their approval, send this to us along with the rest of your documents for review. You'll also need to ensure you meet Jetstar's requirements for travel as well.

Check the following tables for more information on government requirements for travel for the countries you're travelling to or through.

This information is subject to change. Check government websites frequently for the latest travel updates and requirements.

Government requirements for past-positive and vaccine exemptions
Country Past positive medical clearance permitted Vaccine exemptions accepted More info
Australia ✔- provided you're fully vaccinated, no pre-departure test required Australian Gov – Home Affairs opens in new window
Australian Gov – Health opens in new window
Cook Islands
(Rarotonga)
✔- provided you're fully vaccinated, no pre-departure test required ✔- with Cook Islands Gov approval Cook Islands Gov
Fiji ✔ - provided you're fully vaccinated, no pre-departure test required. If you’ve had COVID-19 in the 30 days prior to departure, you need a past-positive medical clearance to get an arrival test exemption. ✔ – with Fiji Gov approval Fiji Gov opens in new window
Indonesia ❌ - no pre-departure test required
New Zealand ✔ - if approved, pre-departure test required New Zealand Government opens in new window
Singapore ✔ - provided you're fully vaccinated, no pre-departure test required ✔ - with approval from the Singapore Gov Singapore Gov opens in new window
Thailand ❌ - no pre-departure test required Thai Gov opens in new window
USA/Hawaii ✔ - if approved, no pre-departure test required US Centers for Disease Control and Prevention opens in new window

Travel within Australia

If your itinerary is for travel wholly within Australia, you don't need to apply for a Jetstar vaccination exemption or past positive medical clearance.

Before booking and before travel, check with the relevant Australian state or territory government for their vaccination and pre-departure COVID-19 testing requirements, including any exemptions. This information may change and we recommend you check the websites regularly for any updates.

Travel to other countries

Check the relevant government websites for more information.

Past positive medical clearances

If you've previously had a COVID-19 infection:

  • If you're not required to have a pre-departure COVID-19 test, you need to provide evidence that you're no longer infectious to be approved for travel.
  • If you're required to have a pre-departure COVID-19 PCR test, your result may show positive even if you're not currently infected. To be approved for travel, you need to provide evidence that you're no longer infectious.

If you have a pre-departure Rapid Antigen test (RAT), and you test positive, you won't be able to travel. Note: not all countries will accept a pre-departure RAT; check the relevant government guidelines for pre-departure testing requirements.

1. Check which documents are required

After you've reviewed the government requirements and confirmed that you're eligible to request a past positive medical clearance due to a post COVID-19 infection, you'll need to check you have the correct documents for travel.

You need to submit:

  1. A completed Qantas Group COVID-19 past positive medical clearance opens in new window [PDF] which is signed by a qualified medical practitioner and dated within 30 days of your day of departure,
    • or

      a signed medical certificate that includes:

      • the day the certificate is provided (must be within 30 days of your flight departure),
      • a statement to the effect that the person has had the coronavirus known as COVID-19 but is now recovered and is not considered to be infectious,
      • the day when there was first a positive result of an accepted COVID-19 test for the coronavirus known as COVID-19 for the person,
      • a statement to the effect that, on the day the certificate is provided:
        (a) it has been at least 7 days since there was a first positive result of an accepted COVID-19 test and
        (b) if the person had symptoms of the coronavirus known as COVID-19 the person has not had a fever, or respiratory symptoms of the coronavirus known as COVID-19, in the last 72 hours,

      and

  2. a copy of any government approvals received, if required.

Your documents must be in English, or accompanied by a certified translation if they are in a language other than English. Ensure your certified translation includes the stamp or membership number of a professional translation association, and that the entire certificate is translated, not just part of it.

If any flights in your itinerary are outside of the document validity dates, we require a new form to be completed and submitted for those flights.

2. Submitting your documents

The process is different for flights to Australia and for flights from Australia.

Flights to Australia

For flights to Australia, you don’t need to submit your signed Qantas Group medical clearance form or medical certificate to us in advance, but you will need to show your completed documents at the airport when you check in for your flight.

Flights from Australia

For flights from Australia, we're prioritising requests for clearance by date of travel. Please make sure you’re submitting the correct documentation and allow as much time as possible before your flight, but no later than 24 hours before departure.

We recommend you protect your personal information while sharing online.

When submitting your test results, your completed Jetstar COVID-19 past positive medical clearance form signed by a medical practitioner and any government approvals if applicable, ensure you include your name, contact information, booking reference and flight information in your email. If we don't receive all the relevant information and required documentation, there may be a delay in processing your request for travel.

EMAIL YOUR DOCUMENTS

3. At the airport

When you arrive at the airport on your day of departure:

For flights to Australia, show your completed and signed Qantas Group past positive medical clearance form or medical certificate at check-in. If your form isn’t completed and signed, or your medical certificate doesn’t include all the required information, you may still be eligible to travel on your Jetstar flight if your pre-departure test result is negative, and you meet all other government entry requirements.

For flights departing Australia, we're not able to process any COVID-19 past positive medical clearances at the airport on your day of departure. Therefore, you'll need to ensure you submit all relevant documentation in advance, otherwise your request will not be considered and you may not be able to board your flight.

Vaccination exemptions

1. Check which documents are required

After you've reviewed the Jestar and government requirements and confirmed that you're eligible to request a vaccination exemption due to medical reasons, you'll need to check you have the correct documents for travel.

Australian citizens or permanent residents

If you're an Australian citizen or permanent resident residing in Australia who is unable to be vaccinated due to medical reasons, you'll need provide one of the following documents:

The document must be dated within four weeks of your day of departure, and clearly display your medical contraindications to COVID-19 vaccines reported to the Australian Immunisation Register.

If any flights in your itinerary are outside of the document validity dates, we require a new form to be submitted for those flights.

Note: Australian State Government forms, e.g the NSW Government COVID-19 Vaccine Medical Contraindication form, aren’t accepted.

Non-Australian citizens or permanent residents

If you're not an Australian citizen or permanent resident residing in Australia, you'll need to provide one of the following documents:

  • an official government COVID-19 vaccination exemption certificate,
  • a completed Qantas Group COVID-19 Vaccination Exemption form opens in new window [PDF], or
  • a completed medical certificate that:
    - includes your name (this must match your travel identification documents),
    - states the date of the medical consultation and is signed by a qualified medical practitioner, and
    - clearly outlines that you have a medical condition which means you cannot receive a COVID-19 vaccination (vaccination is contraindicated) and any expiry dates.

The document must be dated within four weeks of your day of departure, and clearly display your medical contraindications to COVID-19 vaccines.

Your document must be in English, or accompanied by a certified translation if it is in a language other than English. Ensure your certified translation includes the stamp or membership number of a professional translation association, and that the entire certificate is translated, not just part of it.

If any flights in your itinerary are outside of the document validity dates, we require a new form to be submitted for those flights.

2. Pre-departure COVID-19 test

If your vaccination exemption is granted, you'll need to provide a negative pre-departure COVID-19 test result notification when you check in for your flight. Your test can be either:

  • A nucleic acid amplification test (NAAT), such as a polymerase chain reaction (PCR) test, taken within 3 days before the day of your flight's departure; or
  • A rapid antigen test (RAT) administered by or under the supervision of a medical professional, taken within the 24 hours before your flight's scheduled departure time; or
  • As per the government requirements for the country you're travelling to or transiting through, if a more stringent testing requirement applies.

If you've previously had a COVID-19 infection, your pre-departure COVID-19 test can show a positive result, even if you're not currently infected. If this is the case, to be approved for travel, you're required to provide evidence that you're no longer infectious.

3. Requirements for children aged between 12 and 17 years

Children aged 12 to 17 years who aren't vaccinated, or have only had one dose of a vaccine, can travel to and from Australia on a Jetstar aircraft where they are:

  • Travelling with a fully vaccinated parent or guardian, and
  • If travelling to Australia, travelling to an Australian state or territory in which that child will not be required to undertake mandatory supervised quarantine. Be sure to check state or territory information opens in new window for eligibility and requirements.

Note:

  • You don't need to complete the Qantas Group COVID-19 vaccination exemption form.
  • Unaccompanied children who aren't vaccinated or have only had one dose of a vaccine aren't able to travel on a Jetstar aircraft.

Ensure you also check the requirements of the countries you're travelling to, from and transiting through, as you'll need to comply with the most stringent requirements that may apply to your entire trip.

4. Submitting your documents

You'll need to submit the required documentation as soon as possible, but no later than 24 hours before departure.

We recommend you protect your personal information while sharing online.

You need to submit:

  1. Your proof of vaccination exemption document, and
  2. a copy of any government approvals received, if applicable.

When submitting your proof of vaccination exemption document and any government approvals if applicable, ensure you include your name, contact information, booking reference and flight information in your email. If we don't receive all the relevant information and required documentation, there may be a delay in processing your request for travel.

EMAIL YOUR DOCUMENTS

5. At the airport

When you arrive at the airport on your day of departure, you'll need to show your negative COVID-19 test result and any supporting documentation.

We're not able to process any COVID-19 vaccination exemptions at the airport on your day of departure, therefore you'll need to ensure you submit your request in advance as per the above information. Otherwise you will not be considered exempt from the vaccination requirement and may not be able to board your flight.

What happens next

Once you've submitted your documents, your request will be assessed in accordance with the relevant government COVID-19 vaccination exemption and past positive medical clearance guidelines and requirements.

We'll then contact you to advise:

  • if your request for a COVID-19 vaccination exemption or COVID-19 past positive medical clearance is accepted (pending test results), or
  • if your request isn’t accepted and advise you of your options.

If your request is accepted, you may need to comply with additional government requirements and regulations both before departure and on arrival, which may include quarantine and/or COVID-19 testing. Check the relevant government websites for more information.

If you only have an electronic copy of your documents, we recommend you also carry a printed copy with you to use throughout your trip.

Changing your travel dates

If you change your flights, you'll need to submit a new COVID-19 vaccination exemption or COVID-19 past positive medical clearance request.