If you made your booking through a travel agent or added travel insurance to your Jetstar booking, you’ll find the information you need here. You’ll also find details on Jetstar Holidays bookings and your Club Jetstar membership.

I have travel insurance included in my booking – what should I do?

If your trip has been impacted by COVID-19 and your booking included travel insurance please visit the insurance FAQ page.

I booked my holiday through a travel agent – what should I do?

If you made your booking through a travel agent or third-party website (eg Webjet, Skyscanner, etc) please contact them for assistance.

I’ve got a Jetstar Holiday Package booking – what should I do?

For any queries about holiday package bookings, please contact the team at Jetstar Holidays.

I’ve paid for a Club Jetstar membership that I can’t use on flights.

We have automatically extended Club Jetstar memberships at no cost to ensure customers can access membership benefits longer. Members who joined before 27 March 2020 have received an additional nine months onto their membership.

Members who joined after 27 March and before 27 September 2020, have received an additional three months.