If you made your booking through a travel agent or added travel insurance to your Jetstar booking, you’ll find the information you need here. You’ll also find details on Jetstar Holidays bookings and your Club Jetstar membership.

I have travel insurance included in my booking – what should I do?

If your trip has been impacted by COVID-19 and your booking included travel insurance please visit the insurance FAQ page.

I booked my holiday through a travel agent – what should I do?

If you made your booking through a travel agent or third-party website (eg Webjet, Skyscanner, etc) please contact them for assistance.

I’ve got a Jetstar Holiday Package booking – what should I do?

For any queries about holiday package bookings, please contact the team at Jetstar Holidays.

I’ve paid for a Club Jetstar membership that I can’t use on flights.

Due to ongoing travel restrictions in Australia, we automatically added a complimentary six-month extension to all active Club Jetstar memberships on 1 September, so you can enjoy being a member for longer!