Travel on Jetstar is subject to the Conditions of Carriage. Please read them carefully.

Refunds/Voucher on fare and Jetstar add-ons (excluding hotels, activities, insurance and car hire)

  • Voucher available for booking cancellations made before Change Deadline (see Voucher section below). 
  • A Voucher is not available if you have changed to a Starter fare with a Max bundle after making your original booking unless you have purchased FareCredit with your original booking, or if you request a voucher after the Change Deadline
  • If you have purchased FareCredit the relevant terms and conditions apply and are available on Jetstar.com at the time of purchase. 
  • Ticketless bookings made via the GDS (Global Distribution System) will receive refunds for cancellations at a Refund Fee per passenger, per booking, and must be requested through Jetstar. The Refund Fee listed on the Fees and Charges page at the time of booking will apply.
  • GDS bookings issued on an airline partner ticket or Hahn Air ticket need to be referred to the issuing travel agent or partner airline to process the refund. For Hahn Air tickets, the issuing travel agent can request a refund via BSP link.
  • Add-ons (excluding hotels, activities, insurance and car hire) can only be refunded when requested as part of a refund of the applicable flight.
  • For flights bookings made with a travel agent where add-ons (excluding hotels, activities, insurance and car hire) are purchased directly with Jetstar, voucher refund requests for those add-ons should be made directly with Jetstar after the voucher refund is requested for the flight booking via the travel agent.
  • For cancellation of Points Plus Pay - Flights bookings initiated on Qantas.com where the use of Qantas Points (Jetstar Points Plus Pay) checkbox was selected, under Starter fare with Max bundle rules, the refundable portion of Qantas Points will be re-credited to the Member’s account and the refundable portion of any money payments will be refunded to the original form of payment used, less the Refund Fee. The Refund Fee listed on the Fees and Charges page at the time of booking will apply.
  • For cancellation of all other Points Plus Pay - Flights bookings, under Starter fare with Max bundle rules, the value of the booking including any Add-ons (excluding hotels, activities, insurance and car hire) will be credited to a Voucher.
  • Other Jetstar terms and conditions or the terms and conditions of the third-party service provider may apply and you should check these carefully before making your purchase. The details of the other Jetstar terms and conditions or the third party are provided on Jetstar.com at the time of booking. 
  • You may be entitled to a refund or an alternative flight under the Australian Consumer Law, your local law or Conditions of Carriage, in which case no fees apply.

Missed check-in deadline or failure to board within the required time

  • Non-refundable/loss of fare, except in certain circumstances including under the Australian Consumer Law, your local law or Conditions of Carriage. Check your itinerary and Jetstar.com for strict check-in and boarding times.

Time/Date change

  • Permitted upon payment of the applicable Fare Difference within the Change Deadline.
  • No fees are payable where you are entitled to an alternative flight under the Australian Consumer Law, your local law or Conditions of Carriage.

Origin/Destination changes

  • Permitted upon payment of the applicable Fare Difference within the Change Deadline. You must contact the Contact Centre or the Jetstar Service Desk at the airport to make origin or destination changes.

Passenger Name changes

  • Free within the Change Deadline via the Jetstar Contact Centre. 
  • Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
  • Name changes are not permitted for Qantas Frequent Flyer Points Plus Pay or JAL Mileage bookings.

Change Deadline and Point of contact

  • Permitted changes must be made before the original scheduled flight opens for check-in at the airport. Airport check in opening times are available on your Jetstar itinerary or Jetstar.com.
  • Time and date changes can be made via Jetstar.com or on the Jetstar App if original booking was made via Jetstar.com or Jetstar Contact Centre.
  • All changes can be made via Jetstar Contact Centre or Jetstar Service Desk at the airport and additional booking fees (see Fees and charges) apply if the booking was not originally made via the Jetstar Contact Centre or Jetstar Service Desk at the airport. Booking fees apply at the rate published on the day of change (except change fees). Booking fees are subject to change and Jetstar will give at least one month's notice of a change by updating the Fees and charges webpage. Additional booking fees can be avoided by making changes through Jetstar.com or on the Jetstar App.
  • Vouchers must be requested through Jetstar.com, the Jetstar App or the Jetstar Call Centre before the Change Deadline.

Voucher

  • Vouchers are available per passenger, per flight provided you cancel the affected flight before the Change Deadline.
  • Vouchers will be sent by email within 72 hours.
  • The voucher can only be used for a new booking that includes the original travelling passenger.
  • This voucher can be used towards payment for multiple Jetstar flight bookings until the value of the Voucher is exhausted and up until the Expiry Date of the Voucher.
  • Vouchers will be issued for the amount paid, including any Fare Difference or add-ons (excluding hotels, activities, insurance and car hire) paid after your original Starter fare with Max bundle booking. 
  • For voucher validity and details, see full Voucher Terms & Conditions.
  • Other Jetstar terms and conditions or the terms and conditions of the third-party service provider will apply, and you should check these carefully before making your purchase. The details of the other Jetstar terms and conditions or third party are provided on Jetstar.com at the time of booking.

Change Fees and Fare Difference

  • Change Fees do not apply for permitted changes for a Starter fare with Max bundle.
  • Fare Difference applies per passenger, per flight. Your new fare will be at least the amount of your original fare or fare with bundle and may be more. You cannot change to a lower fare or fare with bundle. No refund will be applicable if a lower fare or fare with bundle is available. However, if the new bundle price is lower this will be offset against any fare price difference. The Fare Difference may be substantial.
  • Fare Difference for permitted changes to Club Jetstar member exclusive fare bookings is the difference between your original Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle and an available Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle on the date of change which is at least the same fare or fare with bundle. These changes must be made via the Jetstar Contact Centre and do not incur an additional service fee.
  • If a Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle is not available or for permitted changes to Club Jetstar member exclusive fare bookings made on Jetstar.com or the Jetstar App, the Fare Difference will be the difference between the Club Jetstar member exclusive fare or fare with bundle originally booked and an available non-member fare or non-member fare with bundle on the date of change which is at least the same fare or fare with bundle. If the same fare or fare with bundle is not available, the Fare Difference will be the difference between the original Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle and the next available higher fare or fare with bundle.
  • Fare Difference for changes to other bookings is the difference (if any) between your original fare or fare with bundle and an available fare or fare with bundle available on the date of change. If the same fare or fare with bundle, is not available, the Fare Difference will be the difference between the original fare or fare with bundle and the next available higher fare or fare with bundle.

Permitted fare/bundle changes

  • Subject to payment of Fare Difference applicable at time of change, Starter fare with Max bundles can be changed to an available Starter fare with Max Bundle, Business Class fare or Business Class fare with Max bundle.
  • Club Jetstar member exclusive fare Starter fare with Max Bundle bookings can be changed only to an available member or non-member Starter fare with Max bundle, Business Class fare or Business Class fare with Max bundle.
  • If you change from a Starter fare with Max bundle to a Business Class fare with Max bundle and later cancel your booking, you will not be eligible for a refund, except if you are entitled to a remedy Australian Consumer Law, your local law or Conditions of Carriage
  • Starter fares with Max bundle cannot be downgraded to a Starter fare, Starter fare with Plus bundle or a Starter fare with Flex bundle. 

Re-booking

  • You must re-book onto an available Jetstar flight. Jetstar does not hold open-dated bookings.

Currency

  • All amounts will be charged in the currency you made your original booking.

Earning Qantas Points and Status Credits, JAL Mileage and Emirates Skywards Miles

  • Qantas Points and Status Credits
    • Starter fare with Max bundle passengers are eligible to earn Qantas Points and Status Credits.
    • Qantas Points and Status Credits are earned at the Qantas Flexible Economy Rate.
  • JAL Mileage
    • Passengers travelling on Jetstar Japan (GK) flights may opt to earn JAL Mileage at a 30% accumulation rate.
    • JAL Mileage earn is only available on Jetstar Japan (GK) flights.
  • Emirates Skywards Miles
    • Passengers travelling on Jetstar (international flights only), Jetstar Asia (3K) and Jetstar Japan (GK) flights may opt to earn Skywards Miles at the Emirates Economy rate.
    • Emirates Skywards earn is not available on domestic flights operating in Australia or New Zealand.
  • The terms and conditions of the third-party service provider may apply, and you should check these carefully before making your purchase. The details of the third party are provided on Jetstar.com at the time of booking.

Qantas Frequent Flyer Classic Upgrade Rewards

  • Starter fare with Max bundle fare is not eligible for Classic Upgrade Rewards.
  • The terms and conditions of the third-party service provider may apply, and you should check these carefully before making your purchase. The details of the third party are provided on Jetstar.com at the time of booking.

Qantas Frequent Flyer Points Plus Pay - Flights on Jetstar and JAL Mileage - Additional Payments

  • All changes or additions to your booking must be paid with money and cannot be redeemed with Qantas Points. Changes or additions will be calculated by using the original monetary value and currency of the fare (as determined by Jetstar) and as per the conditions listed in the Change Fee and Fare Difference section of these fare rules.
  • The terms and conditions of the third-party service provider may apply, and you should check these carefully before making your purchase. The details of the third party are provided on Jetstar.com at the time of booking.