Updated 2 December 2021
Jetstar is now selling fares to some international routes from mid-December and is preparing for a gradual restart of flights to other destinations from 2022.
While many aspects of international travel will be the same for customers as they were pre-COVID, some things will look a little different, particularly in the short-term.
Government travel and quarantine requirements
Before booking and before departure, ensure you check the latest government travel requirements, which may include mandatory health declarations, vaccinations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Before you travel, remember to also check for:
- any restrictions in the countries/states you intend to travel to, including any applicable Australian State Government restrictions and requirements, international flight connections and transit requirements and
- any immigration requirements, including if you need to renew your passport or apply for a visa.
The Australian Government has indicated Australian citizens or permanent residents who are vaccinated will be eligible for international travel without the need for an exemption to leave the country. Please ensure you check the latest Government requirements opens in new window for travel eligibility.
Jetstar’s requirements for travel on international flights are outlined below and apply for flights to/from Australia on Jetstar Airways (JQ) and Jetstar Asia (3K).
Jetstar vaccination requirements
If you’re booked to travel to or from Australia on a Jetstar aircraft, you will need to be fully vaccinated at the time of travel. Some exceptions apply, including:
- Children under 12 years of age. You don’t need to complete the Qantas COVID-19 vaccination exemption form.
- Children aged 12 to 17 years travelling with a fully vaccinated adult to an Australian state or territory in which that child will not be required to undertake mandatory supervised quarantine. Be sure to check state or territory information for travellers opens in new window for eligiblity and requirements. You don’t need to complete the Qantas COVID-19 vaccination exemption form. See below for more information on requirements for travelling.
- If you have a valid medical exemption.
However, you should always check the requirements of the country you're travelling to, as you'll need to comply with the most stringent requirements that may apply to your trip.
You’ll need to be fully vaccinated with a TGA-approved or recognised vaccine opens in new window and be provided a vaccination certificate issued by a verified source. In accordance with Australian Government guidelines, a traveller is not fully vaccinated unless at least 7 full calendar days have elapsed since the last dose of vaccine in a course of immunisation. The required timeframe may be greater, depending on the country you are travelling to.
In some circumstances, you may be asked to present proof of vaccination (or exemption).
Children aged between 12 and 17
Travel to Australia
Children aged 12 to 17 years, who aren't vaccinated or have only had one dose of a vaccine, can travel to Australia on a Jetstar aircraft where they are:
- Travelling with a fully vaccinated adult, and
- travelling to an Australian state or territory in which that child will not be required to undertake mandatory supervised quarantine. Be sure to check state or territory information for travellers opens in new window for eligibility and requirements.
You don’t need to complete the Qantas COVID-19 vaccination exemption form.
On arrival into Australia, you'll need to follow the applicable Australian state or territory government requirements for children considered unvaccinated or partially vaccinated.
Travel from Australia
Children aged 12 to 17 years can travel from Australia on a Jetstar aircraft if they have been fully vaccinated.
- There are no exceptions for children aged 12 to 17 years who haven't been vaccinated or have only had one dose of a vaccine.
- If your child has an exemption due to a medical reason, then you can request a vaccination exemption to travel.
If you’re unable to be vaccinated for COVID-19 for medical reasons, you must provide us with an Immunisation History Statement issued by the Australian Government which displays medical contraindications to COVID-19 vaccines, or other proof such as official certification from another national government (where you’re not able to provide an Australian Immunisation History Statement which displays medical contraindications to COVID-19 vaccines), in order to be able to travel with us.
To travel with an approved exemption:
- You must send the required documentation to us at least 7 days before your scheduled departure for verification.
- You will also be required to return a negative COVID-19 PCR test within 3 days of your scheduled departure, or as per the government guidelines of the destination country.
We're not able to process any COVID-19 vaccination exemptions or medical clearances at the airport on your day of departure, therefore you'll need to ensure you submit your request at least seven days in advance. Otherwise you may not be able to board your flight.
More information on COVID-19 vaccination exemptions and COVID-19 past positive medical clearances.
Important: not all destinations accept medical exemptions for vaccinations. Currently this includes Jetstar flights to, or connecting through, Singapore.
Documentation required for travel
At the time of check-in, we’ll ask you to declare that you meet all your requirements for travel, including vaccination and pre-departure testing (if applicable to your destination). Please note, pre-departure testing may require additional expense.
On the day of travel, you may be required to carry and show proof of:
- a valid vaccination certificate for international travel (or exemption) and
- any other documentation applicable to your destination, such as a negative pre-departure COVID-19 test result, entry permits and travel declarations.
If you’ve been vaccinated in Australia, you must show the Australian Government-issued International COVID-19 Vaccination Certificate (ICVC) when checking in at the airport. Your domestic proof of immunisation from Medicare will not be accepted.
If you were vaccinated overseas and do not have an ICVC, you'll need to ensure your vaccination certificate meets the requirements for international travel.
We are also working with IATA to facilitate use of the IATA Travel Pass opens in new window for Jetstar customers which will provide an easy and secure way for you to share this information with us prior to travel. We’ll provide additional information on how to use this app when it becomes available.
Pre-departure COVID-19 testing
You may be required to return a negative pre-departure COVID-19 test prior to departure and/or book tests ahead of departure to be taken following arrival at their destination, depending on the destination you are travelling to.
We recommend you check the requirements of your destination well before your travel date to ensure you comply with their test requirements (including approved testing providers and documentation) and allow enough time to organise your test. Also be sure to check that the testing facility you use can provide your test result within the required timeframe before your flight’s scheduled departure.
If you’ve tested positive for COVID-19 within the past 3 months, and a negative pre-departure test is a requirement for your trip, you’ll need to provide proof of recovery from COVID-19 documentation. This must be submitted to us at least 7 days before departure, and you’ll still need to have a pre-departure COVID-19 PCR test.
See more information on COVID-19 past positive medical clearances.
At the airport and on board
It is a requirement by Federal, State and Territory governments to wear face masks at airports and in lounges. Masks are also required to be worn on board unless eating or drinking.
Travel with partner airlines
The information on this page relates to flights operated by Jetstar aircraft, including those ticketed or booked via another airline.