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Jetstar
Contact Customer Service

How can we assist you today?

    Hello! The quickest and easiest way to make changes to your booking is at Manage booking. If you need to get in touch with us, check out the options below.

    Calling from the United States?

    Contact centre hours: English-language contact centre available 24 hours, 7 days a week
    +1866 397 8170toll free, in English, Monday to Sunday
    +613 9645 5999charges apply, in English, Monday to Sunday

    Delayed, cancelled or rescheduled flights

    Travel expense requests

    If you were notified of an overnight delay on the day you were supposed to travel, and your home is more than one hour’s travel from the airport, you may be eligible to be reimbursed for out of pocket expenses. You will need to provide receipts for verification and complete a travel expense request form. We will get back to you within 15 business days. Please note that sending a request does not guarantee a refund or reimbursement.

    Change or cancel a booking

    Compassionate request

    If you're unable to travel because someone you were travelling with, or an immediate family member, has died or has a serious illness, you may wish to make a compassionate request. Bookings are generally non-refundable and limited changes are permitted (charges apply), but we may be able to offer you some different options on compassionate grounds. For more information and to submit a request online please use our compassionate request form.

    Lost, damaged and delayed baggage

    Please go to the baggage services page for help with lost baggage. Please have any relevant baggage receipts or claim documents with you for us to check online.

    Payment problems

    For information on how you can pay for your flights, go to Payment options. To check the status of a payment you've already made, or to resend your itinerary go to Manage booking.
    Remember: your itinerary is also your tax invoice.

    Billing or payment enquiry form

    If you've had a problem with your payment, please complete a billing or payment form and we’ll get back to you within 15 business days. Please note: bookings aren’t confirmed or guaranteed until they are paid for, so contact us first, using the contact numbers above, to see if we can help.

    Complaints and compliments

    If you'd like to write to us and let us know about anything you've been unhappy with during your journey, please do so using the Customer Care Feedback form. We also welcome any positive feedback and suggestions from you on how we might improve what we do.

    General

    For more information see our Conditions of Carriage and United States Customer Service Plan.
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