1. General

    1.1. These Group Bookings Terms and Conditions apply to Group Bookings made by agents registered in Singapore, Malaysia, Indonesia, Philippines, Thailand, Cambodia, Myanmar, Vietnam, India and Sri Lanka

    1.2. Group travel is subject to the operating carrier's Conditions of Carriage

    1.3. A Group Booking means 10 or more passengers travelling together or for a common purpose.

    1.4. Checked baggage allowance can be combined and shared across members of the same group, upon request.

    1.5. Group booking is non-refundable and non-transferable. Customers who do not check-in for their booked flight will lose the entire fare paid.

    1.6. Changes to the origin and/or destination of travel are not permitted.

    1.7. All schedules are subject to change.

    1.8. Group bookings come with standard seat selection.

2. Securing Seats

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    2.1. All fares are subject to availability at the time of booking

    2.2. Jetstar will not hold any seats until we receive written acceptance of the quote.

    2.3. If the quoted fare is no longer available at the time of acceptance then Jetstar will provide a revised quote based on current availability.

    2.4. Once the quote is accepted and if applicable (see section 5) Jetstar will hold quoted seats (as per timelines) to allow processing of Deposit / Full Payment.

    2.5. Jetstar reserves the right to release held seats if payments (deposit / full payment) are not received within payment deadlines (see section 5).

    2.6. All deposits are a per passenger, per flight basis.

    2.7. All deposits are non-refundable and non-transferable.

3. Passenger Names

    3.1. Name list (as per passport) of all passengers in the Group must be submitted at least 14 days prior to departure.

    3.2. Name changes are allowed free of charge up to 24 hours prior to departure.

4. Payment Methods

    4.1. Payment can be made via the following channels:

      4.1.1. Your Travel Agency's account.

      4.1.2. Credit card (AMEX / Visa / Master / Diners).

      4.1.3. Bank transfer or cheque deposit (bank details will be advised once booking is confirmed, please email the transaction slip or cheque image at the time of payment.

    4.2. No Booking and Service fee will be charged for Group bookings.

5. Payment and Changes Timelines

Short-Haul International
Baggage 7kg carry on and 25kg of checked baggage per passenger#
Deposit (see section 6) SGD 50.00 or equivalent per passenger, per flight, with an additional deposit for any connecting flights
31+ days prior to departure date Deposit within 7 days. Full payment must be made 30 days prior to departure
30-0 days prior to departure date No deposit. Booking held for up to 24 hours to allow for receipt of Full Payment
Date & Time Change (before Full Payment) Applicable Fare Difference* applies per passenger, per flight – plus any connecting flights
Date & Time Change (Upon Full Payment) Change fee of SGD 80.00 or equivalent PLUS applicable *Fare Difference applies per passenger, per flight – plus any connecting flights
Utilisation 100%

* Fare Difference is the difference (if any) between the fare booked and an available Fare on the date of change which is at least the same fare, or if the same fare is not available, the next higher fare.

# 20kg checked baggage allowance per passenger for bookings made in Thailand or Vietnam.


Long-Haul International
Baggage 7kg carry on and 25kg of checked baggage per passenger#
Deposit (see section 6) SGD 100.00 or equivalent per passenger, per flight, with an additional deposit for any connecting flights
31+ days prior to departure date Deposit within 7 days. Full payment must be made 45 days prior to departure
30-0 days prior to departure date No deposit. Booking held for up to 24 hours to allow for receipt of Full Payment
Date & Time Change (before Full Payment) Applicable* Fare Difference applies per passenger, per flight – plus any connecting flights
Date & Time Change (Upon Full Payment) Change fee of SGD 110.00 or equivalent PLUS applicable *fare difference applies per passenger, per flight – plus any connecting flights
Utilisation 100%

* Fare Difference is the difference (if any) between the fare booked and an available Fare on the date of change which is at least the same fare, or if the same fare is not available, the next higher fare.

# 20kg checked baggage allowance per passenger for bookings made in Thailand or Vietnam.

6. Deposit Table

Deposit Table
(per passenger per flight basis)
Currency 3K, GK, JQ (Domestic and short-haul international) Long-Haul International
AUD 30.00 60.00
IDR 350,000.00 700,000.00
MYR 80.00 160.00
NZD 30.00 60.00
PHP 1,500.00 3,000.00
SGD 50.00 100.00
THB 1,250.00 2,500.00
USD 35.00 70.00
JPY 4050 8100
LKR 6,000 12,000
VND 800,000 1,600,000

* The above Terms and Conditions are subject to changes without prior notice

Updated 17 August 2020