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Help

My baggage is lost, delayed or damaged

  1. Lost baggage
  2. Checked baggage

If your baggage is lost, delayed or damaged, see: Contact us – Baggage.

Related information

  1. I've left items at the airport or on an aircraft
  2. Transporting perishable food items
  3. Checked baggage
  4. Travelling with cremated remains or ashes
  5. Excess baggage charges at the airport

View more FAQs

  • Lost baggage
  • Checked baggage
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Jetstar Airways Pty Ltd, ABN: 33 069 720 243. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. Jetstar Regional Services Pte Ltd, BRN: 201229688K. Singaporean Travel Agent License No. 02495. Jetstar Japan Co., Ltd. Jetstar Holidays K.K. Commissioner of Japan Tourism Agency Registered Travel Agency No. 1829. Mail-order business report number: No. 2019-Seoul Jung-gu-2057.
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