Important: If you’ve booked a hire car, your booking is with the car rental company, not Jetstar. Jetstar is not responsible for the management of car hire bookings. For all enquiries, disruptions, and booking changes, please contact your car rental company directly, using the details below.

For bookings made with Hertz

Hertz Customer Service
0800 999 2408 (Toll-free number) | Contact hours 9:00–17:00 (except Saturday, Sunday, public holidays, and year-end and New Year holidays)
Or contact via email:

All car hire bookings made on (powered by CarTrawler): manage your booking online

For active car hire bookings made via (powered by CarTrawler), you can manage your booking here. After entering your email and booking number*, you’ll be able to:

  • change your booking
  • update the driver details
  • access FAQs and Help Centre content

*Please refer to your confirmation email for details regarding your car rental reservation.

For any queries or issues after the start date, please contact CCE Support at

Car hire services and booking management is served by the CarTrawler and Hertz. Jetstar does not directly offer car rental services.
Jetstar Airways Pty Ltd, ABN 33 069 720 243 (Jetstar).