Jetstar aims to deliver an outstanding customer experience and your feedback is very important to us, good or bad. If you feel that you have not received the service you expect, or you would like to give us a compliment for the service we have provided, we'd like you to let us know.

Chat with us online

Temporary reduction in contact centre hours: Due to the COVID-19 crisis, our English contact centre is now available 7 days a week from 8am – 8pm.

We are available to chat with you Monday to Sunday, 9 o'clock to 21 o'clock (Japan Time) (excluding weekends and holidays, year-end and new year holidays) (Japanese)*

*If our chat team is busy or offline, we will register your details and provide you with a Case ID reference number via email. Please contact us during operational hours and our Live Chat team will assist with your enquiry.