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Can I book a rental car with Jetstar?

*Car hire services and booking management are served by Hertz Group, Avis Budget Group and CarTrawler. Jetstar does not directly offer car rental services. All vehicle bookings made on Jetstar.com are subject to the supplier’s rental agreements.  Jetstar receives a commission from these providers for vehicle bookings made on Jetstar.com. Jetstar Airways Pty Ltd, ABN 33 069 720 243 (Jetstar).

How to book a hire car when you book your trip

When you book a trip on jetstar.com, you’ll be given the option to search for and reserve a rental car during the booking process. When you see the car hire prompt, click on the ‘Search cars’ button to view (and reserve) cars from different car hire companies. You won’t need to pay for your rental car until you arrive at your destination.

Collecting your hire car

When you collect your rental car at the pick-up point, you’ll need to show a current, valid driver’s license and to read and accept the car provider’s rental conditions. Please view your booking confirmation for more information.

How to add a hire car to an existing booking

Already booked your trip? You can still make a Jetstar Car Hire booking. Go to Manage booking and scroll down to car hire. Click on the ‘Search cars’ button to view (and reserve) cars from different car hire companies. Your rental car will be reserved but you won’t have to pay for it until you arrive at your destination.

What happens to my car hire booking if my flight gets cancelled?

If you booked your car when you made your flight booking, you do not have to make any changes. Your car hire will also be cancelled with no cancellation fees applied. Should you have any issues, please contact the provider via the contact page. Please refer to your booking confirmation for provider details, and ensure you contact the correct provider.

I cancelled my car hire booking: why is it still showing in Manage booking?

Occasionally, cancelled car hire bookings remain visible on Manage booking for a short time. But if you've received an email from your car hire provider confirming your cancellation, then your booking has been cancelled.

How to cancel your car hire booking

To cancel your car hire booking, you’ll need to contact your car hire provider. Please refer to your booking confirmation for provider details, and ensure you contact the correct provider. Provider details are available on this page. For car hire bookings made via this page, please refer to the following manage booking website to cancel your reservation.

How to book a hire car via jetstar.com

You can also book a rental car from this page.

How to contact your car hire company

If you need to contact your car hire provider, you will find the relevant information on this page. Your booking is with the car hire provider, even if you made your reservation via jetstar.com. All vehicle bookings made on Jetstar.com are subject to suppliers’ rental agreements. Please refer to your booking confirmation for your supplier’s details. Please only contact the supplier you booked your car with.
Enjoy the freedom of exploring your destination on your own terms by renting a car through Jetstar Car Hire (powered by CarTrawler). You can do this at the same time you book your flight on jetstar.com, through Manage booking, or by visiting our car hire page. Please refer to the term and conditions of the car hire provider your booking is with for more information.

How to make a special request (eg. child seat)

If you have special requirements for your booking, please contact your car rental provider before the collection date. Additional fees will apply, which will be payable directly to your provider.

How to change your car hire booking?

If you need to change your car hire reservation, you will find the relevant contact information on this page. Please refer to your booking confirmation for provider details, and ensure you contact the correct provider. All vehicle bookings made via jetstar.com are subject to suppliers’ rental agreements.
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