At Jetstar, we have independent traveller requirements for all our passengers. If you do not meet the independent traveller requirements, you will need to travel with an accompanying passenger who can assist you.

We have additional independent traveller requirements for Young passengers travelling alone.

Independent traveller requirements

If you’re travelling with us, it's important that you can travel independently, which means you must be able to do the following without assistance:

  • self-toilet, if required, during your flight;
  • eat and drink; and
  • administer any medication or carry out any required medical procedures during the flight.

You must also be able to:

  • communicate that you have understood the safety instructions and emergency instructions of our crew; and
  • if you need to transfer between mobility aids or from a mobility aid to an aircraft seat:
    • self-transfer; or
    • be transferred using a slide board and by our staff without the assistance of an accompanying passenger or carer.

If you don’t meet all of these requirements, or you need help with any of these tasks, then you’ll need to travel with an accompanying passenger who can assist you.

Accompanying passengers

If you don’t meet all of our independent traveller requirements, you’ll need to travel with an accompanying passenger who does. Your accompanying passenger must be at least 15 years old.

They’ll need to purchase their fare and be physically able to look after your needs. Your accompanying passenger must be able to assist you to do the following (as required):

  • use the toilet on the aircraft and at the airport;
  • deal with in-flight and airport emergencies;
  • transport carry-on baggage and equipment;
  • take medication and carry out any medical procedures;
  • eat and drink;
  • carry out administrative procedures such as completing immigration documentation;
  • board and disembark, including assisting with transfers to and from mobility devices and seating where necessary; and
  • assemble and disassemble wheelchairs.

One accompanying passenger can assist up to four adult passengers that don’t meet our independent traveller requirements.

Accompanying passengers for children and infants

Passengers accompanying children must satisfy the requirements listed above for any children or infants (less than 2 years old) in their care.

  • On all Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Pacific (BL) flights, and Jetstar Japan (GK) international flights, an accompanying passenger for children and infants must be at least 15 years old (except where the parent of the child or infant is less than 15 years old).
  • On Jetstar Japan (GK) domestic flights, an accompanying passenger for children aged 2-11, must be at least 12 years old - an accompanying passenger for an infant on GK domestic must be at least 15 years old.

On all Jetstar flights, infants less than three months old must be accompanied by a parent or legal guardian.

An accompanying passenger can travel with up to four children on any Jetstar flight. This can include up to two infants, but one of the infants must be booked as a child with their own seat.
See What do I need to know about travelling with my infant.

Remember, an accompanying passenger must be mature, self-reliant and capable of looking after and supervising those in their care for the full duration of the flight.

We have additional independent traveller requirements for Young passengers travelling alone.