Please make sure you arrive at the airport with plenty of time to check in, get your boarding pass before check-in closes, and clear security. Remember, if you’re not at the boarding gate on time, you won’t be able to board your flight and you may lose your fare in full.

Some domestic flights depart from an international terminal. Please check your itinerary to see which airport and terminal your flight will depart from.

Click on the relevant option to see when you need to get to the airport:

Departing from a domestic terminal

Jetstar Airways (JQ) domestic flights departing from a domestic terminal*

Airport check-in and bag drop opens 2 hours before departure and closes 40 min before the flight Go through security 1 hour before departure Be ready at your boarding gate 30 minutes before departure. The boarding gate closes 20 minutes before your flight

*Please note: For Jetstar Airways (JQ) flights departing before 23 May 2023:

  • Airport check-in closes 30 min before departure
  • Boarding gates close 15 min before departure

Jetstar Japan (GK)1 domestic flights departing from a domestic terminal

Online check-in opens 48 hours before departure and closes 35 min before the flight Airport check-in and bag drop opens 2 hours before departure and closes 30 min before the flight Go through security 1 hour before departure Be ready at your boarding gate 30 minutes before departure. The boarding gate closes 15 minutes before your flight

1Please note: For Jetstar Japan (GK) Early morning flights departing from Naha and Fukuoka Airports, the counter and bag drop open at 6:00.

Departing from an international terminal

If your domestic flight departs from an international terminal, you’ll need to get to the airport earlier and show valid photo identification.

Before you get to the airport, we recommend checking your flight’s carry-on baggage limits for liquids, aerosols, gels and powders.

Please note: You must have your boarding pass before check-in closes or you won’t be able to board your flight.

Jetstar Airways (JQ) domestic flights departing from international terminals*

Airport check-in and bag drop opens 3 hours before departure and closes 1 hour before the flight Go through security and immigration 2 hours before departure Be ready at your boarding gate 50 minutes before departure. The boarding gate closes 15 minutes before your flight

*Please note: For Jetstar Airways (JQ) flights departing before 23 May 2023:

  • Boeing 787 aircraft – airport check-in closes 1 hour before departure and the boarding gate closes 15 min before departure.
  • A320 or A321 aircraft – airport check-in closes 45 min before departure and the boarding gate closes 15 min before departure.