Travel Alerts

Information for customers travelling over the holiday period

Last Updated: 21/01/2020 06:46 AM

(13:45 AEST 20 December 2019)

No disruptions to travel over the Christmas-New Years' period

 The Australian Federation of Airline Pilots has advised it will not take industrial action between 21 December and 3 January. 

The Transport Workers Union has also advised it will not take action between December 20 and the New Year. 
We expect to be operating as usual over this period. 

Changes to our January schedule

Due to potential ongoing union action we have reduced our flights on domestic routes with a high number of daily services -- where we have lots of alternative flights to reaccommodate customers on. 

Passengers on these flights will have already received an email to let them know. If you’re on an affected flight we will swap you to an alternative flight same-day - which you can move to the flight before or after if you prefer at no cost. If your flight has been resheduled by more than 3 hours and you no longer wish to travel with us you can also request a refund for any unused portion of the ticket.

The Australian Federation of Airline Pilots and the Transport Workers Union may choose to take industrial action in January which may disrupt our operations. If this occurs, we’ll do everything we can to minimise disruption to flights.

Stay in touch with the latest

If your flight is affected in the future, we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do this is via Manage My Booking

Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this industrial action.

You can find out more about the reasons behind the workers' industrial action HERE

This Travel Alert will be updated regularly with the latest information.

Domestic Passenger Service Facility Charge implemented at Fukuoka

Last Updated: 14/01/2020 07:17 AM

Domestic Passenger Service Facility Charge (PSFC) implemented to the passengers traveling from/to Fukuoka (FUK) on 29MAR20 and beyond. PSFC is charged upon purchasing air ticket.


PSFC
Applicable from 29MAR20 for all domestic flights from/to Fukuoka.
Fukuoka Airport domestic terminal: Adult JPY110 | Child (2-11) JPY50

*Free of charge for infants who don’t occupy seat. Those who occupy seat need to pay Child PSFC.
*PSFC at Fukuoka effective as of 01MAR20 booking.
*No PSFC charged to those who purchased ticket before 01MAR20, however PSFC must be paid when changing flights hereafter.

Please see Fukuoka Airport website for detail.
https://www.fukuoka-airport.jp/english/ (external site)

(Last updated: 2020 Jan 14, 16:00)

Check-in counter renovation at Narita International Airport (29Nov19-)

Last Updated: 06/11/2019 01:39 PM

From 29Nov19 until farther notice, Jetstar check-in counter renovation is scheduled to take place at Narita International Airport.

Therefore, check-in counter congestion is expected. Please use convenient online check-in to avoid hassle.

If you don
t have any checked in baggage, you can go straight to the boarding gate via security check.

If you check baggage, please proceed to baggage drop. We recommend you to arrive at the airport 90 minutes before departure.

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