Travel Alerts

Jetstar Japan Updated Travel Information (2020 June 2)

Last Updated: 02/06/2020 07:33 AM

General Information
Please click here for COVID-19 related information, including travel restrictions, how Jetstar Japan is keeping you safe during this time, and our correspondences to the situation.

Special handling of purchased flights
Customers who have already booked Jetstar Japan’s flight are now able to opt for a free-of-charge date change on the same route or request a full refund in the form of a flight voucher. Details for special handling, please click here.

Suspended flights
Jetstar Japan has suspended some of its services as below. In each page, options are available for impacted customers.

Domestic routes: Please click
here for more details (UPDATED)
International routes: Please click here for more details (UPDATED)

Please note:
Currently, we have been receiving high volume of phone calls and messages through Live Chat at Jetstar contact centre and may take a while to respond. If not urgent, please try again later. Thank you very much for your cooperation
and understanding. For FAQ, please click here.

Mandatory wearing of a mask when boarding Jetstar Japan flights

Last Updated: 19/05/2020 09:23 AM

From 20 May, as a COVID-19 infection prevention measure, excluding child under seven years-old and customers who are unable to use masks for medical reasons, it is mandatory to wear a face mask on board. We appreciate your kind understanding and cooperation.

Please click here for details.

Emergency Brace Positions Recommended by the International Civil Aviation Organization (ICAO)

Last Updated: 31/03/2020 10:14 AM

Thank you very much for flying with Jetstar.

As of April 1, 2020, we will have changed the brace positions that we ask passengers to adopt in the event of an emergency to those recommended by the International Civil Aviation Organization (ICAO). This is being done in accordance with instructions from the Japan Civil Aviation Bureau, a division of the Ministry of Land, Infrastructure, Transport and Tourism (MLIT).

The Scheduled Airlines Association of Japan has created a poster for air passengers that details the brace positions recommended by the ICAO.

For further information, please check here for the image.

Chat with one of our friendly Jetstar customer service staff.
We are currently experiencing exceptionally high levels of customer enquiries and really appreciate your patience at this time.