Jetstar Asia to temporarily suspend all services (23 March - 15 April)
Last Updated: 24/03/2020 10:31 AM
As a result of the introduction
of new government restrictions across multiple jurisdictions in recent days,
Jetstar Asia will suspend all services for a period of three weeks, from 23
March to 15 April 2020.
All Jetstar Asia passengers# with
existing bookings for travel from 15 March to 30 April 2020* will be offered a refund
to the full value of their untraveled booking in the form of a travel credit
Due to the high demand at our
contact centre, the fastest and easiest way for customers to request a voucher
is by visiting Manage
My Booking and by following these steps:
- Enter your booking number and
- Click on the 'find out more'
- Select 'check flight options'
- Click 'view other options'
- Select 'request reimbursement'
The credit voucher can be
redeemed up to the value stated on the voucher in one booking only within 6
months of issue, for travel on Jetstar within 12 months of the booking date. A
fare difference, if any, will apply.
If your flights were booked
through a travel agency or third-party website, you can also request a voucher
by visiting Manage
For more information, read our FAQs
Note: Customers should not call the contact centre
as due to high demand, we are experiencing long call wait times.
# Passengers with a 3K booking to/from
Australia or to/from Japan are requested to wait to receive a letter from
Jetstar regarding available options before visiting Manage My Booking.
* The offer for passengers
travelling between Singapore and Darwin is available for bookings to travel
between 15 March and 31 May 2020 (inclusive). See notice on travel to/ from
Updated Travel Information (19 March, 2020)
Last Updated: 22/03/2020 12:23 PM
Please click here for
COVID-19 related information, including travel restrictions, how Jetstar Japan
is keeping you safe during this time, and our correspondences to the situation.
Jetstar Japan has suspended some of its domestic
services. Please click here for
more details including options available for impacted customers.
Please click here for
more details on Jetstar Group’s suspended routes in/out of Japan and special
handling for those tickets.
Currently, we have been receiving high volume of
phone calls and messages through Live Chat at Jetstar contact centre and may
take a while to respond. If not urgent, please try again later. Thank you very
much for your cooperation and understanding.
(Last updated: 19 March, 2020, 19:00)
【Jetstar Japan】Special handling for tickets, flight suspension and reduction of flight frequency regarding COVID-19 (Last Updated 10 March, 2020)
Last Updated: 10/03/2020 07:12 AM
1. Special handling for domestic route tickets
Customers travelling on Jetstar Japan’s domestic network between 5 to 31 March 2020, are now able to opt for a free-of-charge date change or request a full refund in the form of a flight voucher. Details are as follows:
· Flights: Jetstar Japan operated domestic flights (flights starting with GK)
· Period: Flights departing between 5 March - 31 March 2020 inclusive
· Options: Free change of date on the same route until 28 April or a refund in the form of a flight voucher (valid for six months)
· How: Please read email sent from Jetstar or visit our website for more information
· Deadline: 19 March 2020
· Booking number (PNR) and your Last Name will be necessary to enter.
· Free move can be made within 28 days from your original departure date. If you wish to change your flight beyond 28 days, please contact through Live Chat.
· If you made your booking through travel agency and cannot make free move via our website, please contact a travel agency you made booking.
For more information visit: https://www.jetstar.com/jp/en/help/articles/fare-rules
2. International flight suspensions
The following routes have been suspended (updated 2 March):
· Narita = Shanghai: GK 35/36 suspended between 5 February to 1 June
· Narita = Hong Kong: GK23/20 suspended between 23 February to 1 June
· Narita = Taipei: GK11/12 suspended between 2 March to 1 June
· Kansai = Hong Kong: Kansai = Hong Kong: GK63/64 suspended from 20 February to 27 March 2020 (suspension of the services from 22 February to 27 March 10 2020 announced on 7 December 2019)
Flight schedule changes will be notified through our website or to your registered email.
All customers impacted by this change will be contacted and will be able to;
A. Cancel their bookings and obtain a full refund or credit voucher (no fee charged)
Please fill out this form for a full refund:
B. Or change to an alternative Jetstar Japan’s destination on the Jetstar Japan network (no fee charged, however fare difference may apply)
C. Or, offered the opportunity to change your flight to subsequent day (subject to availability, no fee charged, no fare difference)
As for the suspended flights for KIX=HKG, NRT transit flight will be available.
As for the suspended flights for NRT=TPE, KIX transit flight shall be available (KIX=TPE will be operated by Jetstar Asia).
We apologies for the inconvenience caused.
Should you have any questions, please contact through our Live chat.
3. Reduction of domestic flight frequency NRT = CTS
Jetstar Japan will reduce flight frequency of Narita = New Chitose from 8 March to 28 March. All impacted passengers will be contacted on their registered email address with the option including a full refund or free-of-charge change of flight.
We apologies for inconveniences caused. Should you have any questions, please refer to FAQ section.
Currently, we have been receiving high volume of phone calls and messages through Live Chat at Jetstar contact centre and may take a while to respond. If not urgent, please contact us again latter half of March or beyond. Thank you very much for your cooperation and understanding.
Updated Travel Information (Last Updated 5 March, 2020)
Last Updated: 05/03/2020 06:31 AM
of a cabin
Cabin air is
taken from outside the aircraft, circulated within the cabin and changed every
two to three minutes. In addition, all Jetstar Japan A320 aircraft are fitted with
hospital-grade High Efficiency-Particulate Arrestors (HEPA) filtration systems which
filter 99.999% of dust particles and airborne contaminants such as viruses and
bacteria, significantly reducing the risk of virus spread.
to Wear Face Masks and Gloves
precautionary measure, cabin crew may wear face masks and gloves on
international and domestic flights.
Staff to Wear Face Masks
customers comfortableness, our airport ground staff may wear face masks during
airports have progressively announced that quarantine measures will be
strengthened and may mandate health checks for passengers.
please refer to the information posted by each airport.
on Entry to Japan
of Land, Infrastructure, Transport and Tourism of Japan has announced that
entry to Japan will not be permitted for passengers listed below, effective 2020
February 27 until further notice.
Passport holders issued by Hubei Province or
Zhejiang Province, People's Republic of China.
Any non-Japanese passport holders visited
Hubei Province or Zhejiang Province, People's Republic of China in the past 14
days at the time of arrival in Japan.
non-Japanese passport holders who boarded on the MS Westerdam and disembarked
at Sihanoukville city, Cambodia.
passport holders visited Daegu Metropolitan City or Cheongdo county in North
Gyeongsang Province, Republic of Korea in the past 14 days at the time of
arrival in Japan.
please refer to the website of Immigration Services Agency of Japan.
on entry conditions to countries other than Japan
are advised to check the relevant information from embassies, consulates and
health organizations of the destination country before they travel.
routes, web check-in and use of KIOSK check-in machines at airport may be
of carrying Disinfectant products in checked and carry-on baggage
following disinfectant products have been prohibited for check-in and carry-on
baggage and considered dangerous goods:
(Stand-alone Type and Stick Pen Type), TAIKO Pharmaceutical product
which is for hands or skin
updated: 5 March, 2020, 15:30)
Check-in counter renovation at Narita International Airport (29Nov19-)
Last Updated: 06/11/2019 01:39 PM
From 29Nov19 until farther notice, Jetstar
check-in counter renovation is scheduled to take place at Narita International
Therefore, check-in counter congestion is
expected. Please use convenient online check-in to avoid
If you don’t have
any checked in baggage, you can go straight to the boarding gate via security
If you check baggage, please proceed to
baggage drop. We recommend you to arrive at the airport 90 minutes before