Travel Alerts

Holiday season alert

Last Updated: 11/07/2018 08:46 AM

As the Summer holiday season is a very busy season, please ensure to check in online, available for International flight until two hours, Domestic flight until one hour before departure, and if you print your boarding pass or get mobile boarding pass (Available Domestic flights only) and don’t have any checked in baggage, you can go straight to the boarding gate (Please see our web-site for more detail.)

Check in counter and baggage drop for Domestic flight is closed 30 minutes and for International flight is closed 45 minutes before departure time. If you do not check in before the closed time, you won’t be able to board your flight and you may lose your fare in full.
Also if you check any baggage, please pre-purchase baggage allowance to avoid congestion at check in counter.

We recommend arriving at the airport early to allow enough time to make your way through the airport, taking into consideration clearing airport security.

Thank you for your cooperation for the on-time departure.

Important notice for ‘Smart Bags’

Last Updated: 16/01/2018 01:41 PM

Effective 15 Jan 2018, the handling procedure for baggage with built in USB port(s), electronic bag tags, weight scales – collectively known in the market as ‘Smart Bags’ – will be revised, in accordance to IATA guidelines.

Before checking-in, passengers must:

  • remove all batteries or power banks from all smart-style bags; and
  • carry all removed batteries or power banks in carry-on baggage only.

Baggage fitted with non-removable batteries or power banks are not permitted and will not be carried.

Re: Mandatory safety measures for check-in of portable electronic devices with built-in lithium ion batteries

Last Updated: 19/06/2017 04:37 PM

As of 1 July 2017, the following measures should be taken to prevent portable electronic devices with built-in lithium ion batteries from igniting in the cargo space.

1. Please turn off the portable electronic device completely (sleep mode is not acceptable).

2. Please protect the portable electronic devices by packing carefully e.g. wrapped in clothing or in a strong suitcase etc., and take measures to prevent accidental operation and damage.

For further details, please see the MLIT website. (Japanese only)

Your cooperation is highly appreciated for maintaining our operational safety.

(Last updated 2017 June 19, 15:30)

New circular notice from Ministry of Land, Infrastructure, Transport and Tourism on fastening seat belts while taxing

Last Updated: 17/02/2017 01:59 PM

As of 14 Mar 2017, to comply with the new circular notice from Ministry of Land, Infrastructure, Transport and Tourism, Japanese airlines are required to make sure all passengers have fastened their seat belt before block-out.

All passengers are kindly asked to take a seat and fasten seat belts immediately after boarding. Also, please refrain from using the lavatory during taxi.

For further info, please go to the MLIT website or ask Jetstar airport staff or cabin crew. (Japanese only)

(Last updated: February 17, 2017 at 12:00)