Disruption to flights due to industrial actions between 13 and 20 December
Last Updated: 14/12/2019 06:02 AM
We have been notified by the Australian Federation of Airline Pilots and the Transport Workers Union that they plan to take a range of industrial actions that could disrupt travel between December 14 and December 20, 2019.
Our teams are working hard to minimise the disruption to customers.
What you need to know and do if you're travelling between 13 and 20 December
- Make sure your contact details are up to date:
If your fight is affected we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do this is via Manage My Booking.
If your flight is cancelled or delayed by more than 3 hours we’ll look after you:
You will be offered the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.
If your flight is rescheduled or cancelled you can choose a new one without calling us:
Just follow the link in your email or SMS to our Recovery Portal and you can review your flight options.
You can cancel your travel now and receive a refund online:
We understand this industrial action creates uncertainty, and so if you are travelling with us between 13 and 20 December and you want to cancel your flight and make other plans, you can request a refund directly by filling up this FORM.
Flights from December 21 onwards to January 3
For those travelling with us between December 21 and January 3, the Australian Federation of Airline Pilots has advised it will not take industrial action during this period.
Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this industrial action.
You can find out more about the reasons behind the workers' industrial action HERE.
This Travel Alert will be updated regularly with the latest information.
We have proactively cancelled the following flights and are re-accommodating passengers on alternate services.
Sunday 15 December
- JQ402 Sydney to Gold Coast
- JQ405 Gold Coast to Sydney
- JQ456 Sydney to Ballina
- JQ457 Ballina to Sydney
- JQ560 Melbourne to Brisbane
- JQ563 Brisbane to Melbourne
- JQ603 Sydney to Avalon
- JQ604 Avalon to Sydney
- JQ632 Avalon to Adelaide
- JQ633 Adelaide to Avalon
- JQ758 Hobart to Brisbane
- JQ759 Brisbane to Hobart
- JQ762 Sydney to Adelaide
- JQ763 Adelaide to Sydney
- JQ780 Sydney to Sunshine Coast
- JQ781 Sunshine Coast to Sydney
- JQ886 Brisbane to Mackay
- JQ887 Mackay to Brisbane
- JQ928 Brisbane to Cairns
- JQ929 Cairns to Brisbane
- JQ930 Brisbane to Cairns
- JQ931 Cairns to Brisbane
- JQ944 Melbourne to Cairns
- JQ945 Cairns to Melbourne
- JQ952 Sydney to Cairns
- JQ953 Cairns to Sydney
- JQ954 Sydney to Cairns
- JQ957 Cairns to Sydney
- JQ966 Gold Coast to Cairns
- JQ967 Cairns to Gold Coast
- JQ109 Bali to Perth
- JQ110 Perth to Bali
- JQ210 Queenstown to Melbourne
- JQ211 Melbourne to Queenstown
- JQ401 Gold Coast to Sydney
- JQ406 Sydney to Gold Coast
- JQ501 Sydney to Melbourne
- JQ529 Sydney to Melbourne
- JQ504 Melbourne to Sydney
- JQ503 Sydney to Melbourne
- JQ506 Melbourne to Sydney
- JQ528 Melbourne to Sydney
- JQ602 Avalon to Sydney
- JQ605 Sydney to Avalon
- JQ700 Hobart to Melbourne
- JQ701 Melbourne to Hobart
- JQ765 Adelaide to Sydney
- JQ766 Sydney to Adelaide
- JQ810 Sydney to Brisbane
- JQ813 Brisbane to Sydney
- JQ903 Townsville to Brisbane
- JQ904 Brisbane to Townsville
- JQ941 Cairns to Melbourne
- JQ942 Melbourne to Cairns
Holiday season alert
Last Updated: 13/12/2019 10:37 AM
As year end
and new year holiday season is a very busy season, please ensure to check in
online, available for International flight until two hours, Japan Domestic
flight until 35 minutes before departure, and if you print your boarding pass
or get mobile boarding pass (Available Domestic flights and some selected
international flights) and don’t have any checked in baggage, you can go
straight to the boarding gate (Please see
our web-site for more detail.)
counter and baggage drop for Domestic flight is closed 30 minutes and for
International flight is closed 45 minutes before departure time. If you do not
check in before the closed time, you won’t be able to board your flight and you
may lose your fare in full.
Also, if you
check any baggage, please pre-purchase baggage allowance to avoid congestion at
check in counter.
arriving at the airport early to allow enough time to make your way through the
airport, taking into consideration clearing airport security.
for your cooperation for the on-time departure.
13 Dec, 2019 19:30)
Check-in counter renovation at Narita International Airport (29Nov19-)
Last Updated: 06/11/2019 01:39 PM
From 29Nov19 until farther notice, Jetstar
check-in counter renovation is scheduled to take place at Narita International
Therefore, check-in counter congestion is
expected. Please use convenient online check-in to avoid
If you don’t have
any checked in baggage, you can go straight to the boarding gate via security
If you check baggage, please proceed to
baggage drop. We recommend you to arrive at the airport 90 minutes before
Jetstar’s new home at Nagoya Chubu International Airport: Terminal 2
Last Updated: 26/06/2019 07:58 AM
domestic and international flights at Nagoya Chubu International Airport will
operate from newly opened Terminal 2 from 20th September 2019. Jetstar check-in will also be at
Terminal 2. Terminal that Jetstar
flights currently operating will be renamed to Terminal 1 upon Terminal 2
Service Facility Charge
passengers who use Nagoya Chubu International Airport are charged a fee by the
airport, known as the Passenger Service Facility Charge (PSFC). This charge is
paid by Jetstar who, in turn, pass it on to passengers by including it in their
fare for flights departing from Nagoya Chubu.
Current / Adult 2,570 yen Child 1,290 yen
New / Adult 1,280 yen Child 640 yen (Terminal 1 / Adult 2,570 yen Child 1,290
Child charge applies to passengers 2 – 11 years old. Infants who don’t occupy
seat are exempted from charge. Child charge applies if infants occupy seat.
As a result of Jetstar moving to Terminal 2, the fee charged by the airport is
lower than that charged for Jetstar’s international passengers using Terminal
1. Passengers who have booked international tickets before 25th June
2019, for travel departing Nagoya Chubu from 20th September 2019
onwards, may obtain a partial PSFC refund, which is the difference between the
Terminal 1 and Terminal 2 PSFC charges. Eligible passengers may claim this
refund by contacting to the Jetstar contact centre via Live
Domestic PSFC will remain as it is currently until farther notice.
check Nagoya Chubu International Website for
(Last updated: 25 June, 2019 10:30)