Travel Alerts

Jetstar’s new home at Nagoya Chubu International Airport: Terminal 2

Last Updated: 26/06/2019 07:58 AM

Jetstar domestic and international flights at Nagoya Chubu International Airport will operate from newly opened Terminal 2 from 20th September 2019. Jetstar check-in will also be at Terminal 2. Terminal that Jetstar flights currently operating will be renamed to Terminal 1 upon Terminal 2 opening.

Passenger Service Facility Charge
All passengers who use Nagoya Chubu International Airport are charged a fee by the airport, known as the Passenger Service Facility Charge (PSFC). This charge is paid by Jetstar who, in turn, pass it on to passengers by including it in their fare for flights departing from Nagoya Chubu.

International departure
Current /  Adult 2,570 yen Child 1,290 yen
New / Adult 1,280 yen Child 640 yen (Terminal 1 / Adult 2,570 yen Child 1,290 yen)
Child charge applies to passengers 2 – 11 years old. Infants who don’t occupy seat are exempted from charge. Child charge applies if infants occupy seat.

As a result of Jetstar moving to Terminal 2, the fee charged by the airport is lower than that charged for Jetstar’s international passengers using Terminal 1. Passengers who have booked international tickets before 25th June 2019, for travel departing Nagoya Chubu from 20th September 2019 onwards, may obtain a partial PSFC refund, which is the difference between the Terminal 1 and Terminal 2 PSFC charges. Eligible passengers may claim this refund by contacting to the Jetstar contact centre via
Live Chat

Domestic PSFC will remain as it is currently until farther notice.

Please check
Nagoya Chubu International Website for detail.

(Last updated: 25 June, 2019 10:30)

Information on Traffic Restriction and Possible Delays due to the G20 Osaka Summit 2019 (27-30 June)

Last Updated: 05/06/2019 07:24 AM

The G20 Osaka Summit will be held at the International Exhibition Center, Osaka (INTEX Osaka) on 28 and 29 June 2019.

From 27 to 30 June 2019, large-scale traffic restrictions are scheduled for roads around Kansai International Airport and the Osaka area. Due to expected heavy road traffic, travel by train is strongly recommended.

In addition, airport security will be increased at Kansai International Airport. Police inspections will be conducted at passenger terminal entrances, and passengers will be requested to present their airline tickets. Please have your Jetstar itinerary on hand. Also, please arrive early to the airport as check-in and boarding procedures may take longer due to increased airport security.

Please note that regular flights arriving and departing Kansai International Airport may be delayed due to the operation of private government aircraft during this period.

For more information on traffic restrictions, please visit the following website:

- Kansai International Airport
https://www.kansai-airport.or.jp/en

- Osaka Prefectural Police
https://www.police.pref.osaka.lg.jp/topics/G20/index.html

- Kansai Promotion Council for the 2019 G20 Osaka Summit
https://www.2019-g20-osaka.jp/english.html

We appreciate your understanding and cooperation.

(Last updated 5 June, 2019 13:00)

Reduced Flight Schedule in June

Last Updated: 05/06/2019 01:34 AM

Jetstar Japan has announced a reduced flight schedule in June due to issues with roster adjustment caused by tech crew roster management. We apologize for the inconvenience to customers affected by this reduction.

Customers who are affected by the reduction in flights will receive an email regarding alternative flights and refunds. 

Details on routes and dates targeted for reduction, please click below link.
https://www.jetstar.com/_/media/files/japan-and-korea/japan/news/2019/20190603_en.pdf

We plan to operate as scheduled from July.

Once again, we apologize for the inconveniences to our customers.

Passenger Security Service Charge implemented at Nagoya

Last Updated: 23/04/2019 05:33 AM

Passenger Security Service Charge (PSSC) to be implemented to the passengers traveling from Nagoya - Chubu International Airport (NGO) to create an environment that offers the highest level of security services more smoothly than before for international flight customers. PSSC is charged upon purchasing air ticket.

【PSSC】

Applicable from 01 September 19 for all international flights from NGO.

Adult JPY340 | Child (2-11) JPY340

*Free of charge for infants who don’t occupy seat. Those who occupy seat need to pay PSSC.

*PSSC at NGO effective as of 01JUN19 booking.

*No PSFC charged to those who purchased ticket before 01JUN19, however PSSC must be paid when changing flights hereafter.

Please see Chubu International Airport website for detail.

https://www.centrair.jp/en/

(Last updated: 23 Apr, 2019 14:30)

Domestic Passenger Service Facility Charge implemented at Okinawa

Last Updated: 28/12/2018 05:48 AM

Domestic Passenger Service Facility Charge (PSFC) implemented to the passengers traveling from/to Okinawa/Naha (OKA) on 31MAR19 and beyond. PSFC is charged upon purchasing air ticket.

【PSFC】

Applicable from 31MAR19 for all domestic flights from/to OKA.

Okinawa / Naha Airport (OKA) Domestic terminal: Adult JPY120 | Child (2-11) JPY60

*Free of charge for infants who don’t occupy seat. Those who occupy seat need to pay Child PSFC.

*PSFC at OKA effective as of 15JAN19 booking.

*No PSFC charged to those who purchased ticket before 15JAN19, however PSFC must be paid when changing flights hereafter.

Please see Naha airport website for detail.

http://www.naha-airport.co.jp/en/

(Last updated: 28 Dec, 2018 14:45)

The Introduction of International Tourist Tax in Japan

Last Updated: 20/12/2018 02:01 AM

Please be informed that International Tourist Tax will be introduced as follows.

Effective Date
Applicable to tickets purchased on/after January 7, 2019 (Mon) and for travel on/after January 7, 2019 (Mon).
*Collected upon purchasing along with fares upon purchasing.
*It is also applicable when a ticket purchased before the above effective date is changed on/after the effective date.

Tax Amount
International Departures: JPY1,000 (consumption tax not applicable) per passenger (same amount for Adult/Child)
*Transit passengers from international flight to international flight within 24 hours will be exempted from this tax when connection made in the same PNR.
Please see the website of National Tax Agency for more details.

Official notification of the cancellation of the route DANANG = OSAKA (Kansai) and schedule change of HANOI = OSAKA (Kansai)

Last Updated: 13/12/2018 07:28 AM

Thank you for flying with Jetstar Pacific.

Jetstar Pacific has operated a regular flight route between Da Nang and Osaka since 1st September 2017. However, due to the change in strategy of Vietnam Airlines Group in which JPA is a member, Vietnam Airlines (VNA) will replace Jetstar Pacific on the route DAD = KIX in the long term. We would, therefore, like to inform that Jetstar Pacific will stop our operation on the route from 9th January 2019.

All passengers who have tickets on DAD-KIX-DAD flights operated by Jetstar Pacific on/after 9th January 2019 will be (1) transferred to the flights operated by VNA or (2) refunded in case of not taking the flights. Emails have sent directly to your registered email from our Call Center, therefore, please take necessary procedure written in the email accordingly.

As the result of DAD = KIX suspension, the schedule of HAN-KIX from 9 th Jan 2019 will be changed as follows: (flight schedules are written in local time)

<Current flight schedule>
Flight No. Sector Dep/Arr Day of Operation
BL171 KIX-HAN 22:15 - 00:40 Mon, Wed, Fri, Sun
BL170 HAN-KIX 01:45 - 08:15 Mon, Tue, Thu, Sat

<New flight schedule>
Flight No. Sector Dep/Arr Day of Operation
BL171 KIX-HAN 09:15 - 13:40 Mon, Tue, Thu, Sat (Change in date and time)
BL170 HAN-KIX 01:45 - 08:15 Mon, Tue, Thu, Sat (No change

We apology for any inconvenience caused and look forward to receiving your kind understanding

Yours faithfully,
Jetstar Pacific

Important notice for ‘Smart Bags’

Last Updated: 16/01/2018 01:41 PM

Effective 15 Jan 2018, the handling procedure for baggage with built in USB port(s), electronic bag tags, weight scales – collectively known in the market as ‘Smart Bags’ – will be revised, in accordance to IATA guidelines.

Before checking-in, passengers must:

  • remove all batteries or power banks from all smart-style bags; and
  • carry all removed batteries or power banks in carry-on baggage only.

Baggage fitted with non-removable batteries or power banks are not permitted and will not be carried.

Re: Mandatory safety measures for check-in of portable electronic devices with built-in lithium ion batteries

Last Updated: 19/06/2017 04:37 PM

As of 1 July 2017, the following measures should be taken to prevent portable electronic devices with built-in lithium ion batteries from igniting in the cargo space.

1. Please turn off the portable electronic device completely (sleep mode is not acceptable).

2. Please protect the portable electronic devices by packing carefully e.g. wrapped in clothing or in a strong suitcase etc., and take measures to prevent accidental operation and damage.

For further details, please see the MLIT website.

http://www.mlit.go.jp/common/001188277.pdf (Japanese only)

Your cooperation is highly appreciated for maintaining our operational safety.

(Last updated 2017 June 19, 15:30)

New circular notice from Ministry of Land, Infrastructure, Transport and Tourism on fastening seat belts while taxing

Last Updated: 17/02/2017 01:59 PM

As of 14 Mar 2017, to comply with the new circular notice from Ministry of Land, Infrastructure, Transport and Tourism, Japanese airlines are required to make sure all passengers have fastened their seat belt before block-out.

All passengers are kindly asked to take a seat and fasten seat belts immediately after boarding. Also, please refrain from using the lavatory during taxi.

For further info, please go to the MLIT website or ask Jetstar airport staff or cabin crew.
http://www.mlit.go.jp/koku/koku_tk10_000010.html (Japanese only)

(Last updated: February 17, 2017 at 12:00)

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