Travel Alerts

Disruption to flights due to industrial actions between 13 and 20 December

Last Updated: 14/12/2019 06:02 AM

We have been notified by the Australian Federation of Airline Pilots and the Transport Workers Union that they plan to take a range of industrial actions that could disrupt travel between December 14 and December 20, 2019.

Our teams are working hard to minimise the disruption to customers.

What you need to know and do if you're travelling between 13 and 20 December

  • Make sure your contact details are up to date:
    If your fight is affected we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do this is via Manage My Booking.

  • If your flight is cancelled or delayed by more than 3 hours we’ll look after you:
    You will be offered the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.

  • If your flight is rescheduled or cancelled you can choose a new one without calling us:
    Just follow the link in your email or SMS to our Recovery Portal and you can review your flight options.

  • You can cancel your travel now and receive a refund online:
    We understand this industrial action creates uncertainty, and so if you are travelling with us between 13 and 20 December and you want to cancel your flight and make other plans, you can request a refund directly by filling up this FORM.

  • Flights from December 21 onwards to January 3
    For those travelling with us between December 21 and January 3, the Australian Federation of Airline Pilots has advised it will not take industrial action during this period.

Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this industrial action.

You can find out more about the reasons behind the workers' industrial action HERE.

This Travel Alert will be updated regularly with the latest information.

We have proactively cancelled the following flights and are re-accommodating passengers on alternate services.

Sunday 15 December

  • JQ402     Sydney to Gold Coast
  • JQ405     Gold Coast to Sydney
  • JQ456     Sydney to Ballina
  • JQ457     Ballina to Sydney
  • JQ560     Melbourne to Brisbane
  • JQ563     Brisbane to Melbourne
  • JQ603     Sydney to Avalon
  • JQ604     Avalon to Sydney
  • JQ632     Avalon to Adelaide
  • JQ633     Adelaide to Avalon
  • JQ758     Hobart to Brisbane
  • JQ759     Brisbane to Hobart
  • JQ762     Sydney to Adelaide
  • JQ763     Adelaide to Sydney
  • JQ780     Sydney to Sunshine Coast
  • JQ781     Sunshine Coast to Sydney
  • JQ886     Brisbane to Mackay
  • JQ887     Mackay to Brisbane
  • JQ928     Brisbane to Cairns
  • JQ929     Cairns to Brisbane
  • JQ930     Brisbane to Cairns
  • JQ931     Cairns to Brisbane
  • JQ944     Melbourne to Cairns
  • JQ945     Cairns to Melbourne
  • JQ952     Sydney to Cairns
  • JQ953     Cairns to Sydney
  • JQ954     Sydney to Cairns
  • JQ957     Cairns to Sydney
  • JQ966     Gold Coast to Cairns
  • JQ967     Cairns to Gold Coast
  • JQ109     Bali to Perth
  • JQ110     Perth to Bali
  • JQ210     Queenstown to Melbourne
  • JQ211     Melbourne to Queenstown
  • JQ401     Gold Coast to Sydney
  • JQ406     Sydney to Gold Coast
  • JQ501      Sydney to Melbourne
  • JQ529     Sydney to Melbourne
  • JQ504     Melbourne to Sydney
  • JQ503     Sydney to Melbourne
  • JQ506     Melbourne to Sydney
  • JQ528     Melbourne to Sydney
  • JQ602     Avalon to Sydney
  • JQ605     Sydney to Avalon
  • JQ700     Hobart to Melbourne
  • JQ701     Melbourne to Hobart
  • JQ765     Adelaide to Sydney
  • JQ766     Sydney to Adelaide
  • JQ810     Sydney to Brisbane
  • JQ813     Brisbane to Sydney
  • JQ903     Townsville to Brisbane
  • JQ904      Brisbane to Townsville
  • JQ941     Cairns to Melbourne
  • JQ942     Melbourne to Cairns

Holiday season alert

Last Updated: 13/12/2019 10:37 AM

As year end and new year holiday season is a very busy season, please ensure to check in online, available for International flight until two hours, Japan Domestic flight until 35 minutes before departure, and if you print your boarding pass or get mobile boarding pass (Available Domestic flights and some selected international flights) and don’t have any checked in baggage, you can go straight to the boarding gate (Please see our web-site for more detail.)

Check in counter and baggage drop for Domestic flight is closed 30 minutes and for International flight is closed 45 minutes before departure time. If you do not check in before the closed time, you won’t be able to board your flight and you may lose your fare in full.

Also, if you check any baggage, please pre-purchase baggage allowance to avoid congestion at check in counter.

We recommend arriving at the airport early to allow enough time to make your way through the airport, taking into consideration clearing airport security.

Thank you for your cooperation for the on-time departure.

(Last updated: 13 Dec, 2019 19:30)

Check-in counter renovation at Narita International Airport (29Nov19-)

Last Updated: 06/11/2019 01:39 PM

From 29Nov19 until farther notice, Jetstar check-in counter renovation is scheduled to take place at Narita International Airport.

Therefore, check-in counter congestion is expected. Please use convenient online check-in to avoid hassle.

If you don
t have any checked in baggage, you can go straight to the boarding gate via security check.

If you check baggage, please proceed to baggage drop. We recommend you to arrive at the airport 90 minutes before departure.

Jetstar’s new home at Nagoya Chubu International Airport: Terminal 2

Last Updated: 26/06/2019 07:58 AM

Jetstar domestic and international flights at Nagoya Chubu International Airport will operate from newly opened Terminal 2 from 20th September 2019. Jetstar check-in will also be at Terminal 2. Terminal that Jetstar flights currently operating will be renamed to Terminal 1 upon Terminal 2 opening.

Passenger Service Facility Charge
All passengers who use Nagoya Chubu International Airport are charged a fee by the airport, known as the Passenger Service Facility Charge (PSFC). This charge is paid by Jetstar who, in turn, pass it on to passengers by including it in their fare for flights departing from Nagoya Chubu.

International departure
Current /  Adult 2,570 yen Child 1,290 yen
New / Adult 1,280 yen Child 640 yen (Terminal 1 / Adult 2,570 yen Child 1,290 yen)
Child charge applies to passengers 2 – 11 years old. Infants who don’t occupy seat are exempted from charge. Child charge applies if infants occupy seat.

As a result of Jetstar moving to Terminal 2, the fee charged by the airport is lower than that charged for Jetstar’s international passengers using Terminal 1. Passengers who have booked international tickets before 25th June 2019, for travel departing Nagoya Chubu from 20th September 2019 onwards, may obtain a partial PSFC refund, which is the difference between the Terminal 1 and Terminal 2 PSFC charges. Eligible passengers may claim this refund by contacting to the Jetstar contact centre via
Live Chat

Domestic PSFC will remain as it is currently until farther notice.

Please check
Nagoya Chubu International Website for detail.

(Last updated: 25 June, 2019 10:30)