Jetstar Japan Updated Travel Information (2020 June 2)
Last Updated: 02/06/2020 07:33 AM
here for COVID-19
related information, including travel restrictions, how Jetstar Japan is
keeping you safe during this time, and our correspondences to the situation.
Special handling of purchased flights
have already booked Jetstar Japan’s flight are now able to opt for a
free-of-charge date change on the same route or request a full refund in the
form of a flight voucher. Details for special handling, please click here.
Japan has suspended some of its services as below. In each page, options are available
for impacted customers.
routes: Please click here for
more details (UPDATED)
routes: Please click here for more details (UPDATED)
Currently, we have been receiving high
volume of phone calls and messages through Live Chat at Jetstar contact centre
and may take a while to respond. If not urgent, please try again later. Thank
you very much for your cooperation and
understanding. For FAQ, please click here.
Mandatory wearing of a mask when boarding Jetstar Japan flights
Last Updated: 19/05/2020 09:23 AM
From 20 May, as a COVID-19 infection prevention measure, excluding child under seven years-old and customers who are unable to use masks for medical reasons, it is mandatory to wear a face mask on board. We appreciate your kind understanding and cooperation.
Please click here
Emergency Brace Positions Recommended by the International Civil Aviation Organization (ICAO)
Last Updated: 31/03/2020 10:14 AM
Thank you very much for flying with Jetstar.
As of April 1, 2020, we will have changed the brace positions that we ask
passengers to adopt in the event of an emergency to those recommended by
the International Civil Aviation Organization (ICAO). This is being done in
accordance with instructions from the Japan Civil Aviation Bureau, a
division of the Ministry of Land, Infrastructure, Transport and Tourism
The Scheduled Airlines Association of Japan has created a poster for air
passengers that details the brace positions recommended by the ICAO.
For further information, please check here for the image.