Updated 16 May 2022
While many aspects of international travel will be the same for customers as they were pre-COVID, some things will look a little different, particularly in the short-term.
Government travel and quarantine requirements
Before booking and before departure, ensure you check the latest government travel requirements, which may include mandatory health declarations, vaccinations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Before you travel, remember to also check for:
- any restrictions in the countries/states you intend to travel to, including any applicable Australian State Government restrictions and requirements opens in new window, international flight connections and transit requirements and
- any immigration requirements, including if you need to renew your passport or apply for a visa.
Please ensure you check the latest Government requirements for travel eligibility to and from Australia.
Jetstar’s requirements for travel on international flights are outlined below and apply for flights to/from Australia on Jetstar Airways (JQ) and Jetstar Asia (3K).
Jetstar vaccination requirements
If you’re booked to travel to or from Australia on a Jetstar aircraft, you will need to be fully vaccinated at the time of travel. Some exceptions apply, including:
- Children under 12 years of age. You don’t need to complete the Qantas COVID-19 vaccination exemption form.
- Children aged 12 to 17 years travelling with a fully vaccinated parent or guardian. If travelling to Australia, travel must be to an Australian state or territory in which that child will not be required to undertake mandatory supervised quarantine. Be sure to check state or territory information opens in new window for eligibility and requirements. You don’t need to complete the Qantas COVID-19 vaccination exemption form. See below for more information on requirements when travelling from Australia.
- If you have a valid medical exemption.
However, you should always check the requirements of the country you're travelling to, as you'll need to comply with the most stringent requirements that may apply to your entire trip.
You’ll need to be fully vaccinated with a TGA-approved or recognised vaccine opens in new window and be provided a vaccination certificate issued by a verified source. In accordance with Australian Government guidelines, a traveller is not fully vaccinated unless at least 7 full calendar days have elapsed since the last dose of vaccine in a course of immunisation. The required timeframe may be greater, depending on the country you are travelling to.
In some circumstances, you may be asked to present proof of vaccination (or exemption).
Children aged between 12 and 17
Children aged 12 to 17 years, who aren't vaccinated or have only had one dose of a vaccine, can travel to or from Australia on a Jestar aircraft where they are:
- Travelling with a fully vaccinated parent or guardian, and
- If travelling to Australia, travelling to an Australian state or territory in which that child will not be required to undertake mandatory supervised quarantine. Be sure to check state or territory information opens in new window for eligibility and requirements.
- You don’t need to complete the Qantas COVID-19 vaccination exemption form.
- Unaccompanied children who aren't vaccinated or have only had one dose of a vaccine aren't able to travel on a Jetstar aircraft.
Be sure to check the requirements of the country you're travelling to, from and transiting through, as you'll need to comply with the most stringent requirements that may apply to your entire trip.
If you’re unable to be vaccinated for COVID-19 for medical reasons, you must provide us with an Immunisation History Statement issued by the Australian Government which displays medical contraindications to COVID-19 vaccines, or other proof such as official certification from another national government (where you’re not able to provide an Australian Immunisation History Statement which displays medical contraindications to COVID-19 vaccines), in order to be able to travel with us.
To travel with an approved exemption:
- You must send the required documentation to us before your scheduled departure for verification.
- You will also be required to return a negative COVID-19 test.
We're prioritising requests for clearance by date of travel. Please make sure you are submitting the correct documentation and allow as much time as possible before your flight, but no later than 24 hours before departure. Please note we are unable to process any COVID-19 vaccination exemptions at the airport on your day of departure.
More information on COVID-19 vaccination exemptions and COVID-19 past positive medical clearances.
Documentation required for travel
At the time of check-in, we’ll ask you to declare that you meet all your requirements for travel, including vaccination and pre-departure testing (if applicable to your destination).
On the day of travel, you may be required to carry and show proof of:
- a valid vaccination certificate for international travel (or exemption) and
- a negative pre-departure COVID-19 test result, if required by the country you're travelling to or transiting through, and
- any other documentation applicable to your destination, including passenger declarations and entry forms.
If you're an Australian citizen or resident, you may be eligible to obtain your International COVID-19 Vaccination Certificate (ICVC) from the Australian Government. Your domestic proof of immunisation from Medicare will not be accepted.
If you were vaccinated overseas and do not have an ICVC, you'll need to ensure your vaccination certificate meets the requirements for international travel.
Pre-departure COVID-19 testing
Other destinations may still require you to return a negative pre-departure COVID-19 test prior to departure and/or book tests ahead of departure to be taken following arrival at the destination.
The testing requirements, including types of acceptable tests and documentation required, are set by the countries you are travelling to and transiting through. We recommend you check the requirements of your destination country well before your travel date to ensure you comply with their test requirements and allow enough time to organise your test.
If you've previously had COVID-19, and a negative pre-departure test is a requirement for your trip, you may show a positive result even if you're not currently infected. In this case, you'll need to apply for COVID-19 past positive medical clearance with us.
At the airport and on board
It is a requirement by Federal, State and Territory governments to wear face masks at airports and in lounges. Masks are also required to be worn on board unless eating or drinking.
Travel with partner airlines
The information on this page relates to flights operated by Jetstar aircraft, including those ticketed or booked via another airline.