If you’re heading to the US, you need authorisation before you fly. Make sure you sort out your visa, or apply for the Visa Waiver Program, as soon as you can after you book, see below for details.

Before you travel to the US you’ll need to get authorisation to fly. We’ll ask for some details during booking and it’s your responsibility to check what else you need. You must arrange applicable visas, passport validity periods, evidence of onward or return travel and evidence of accommodation.

If you do not have all documents necessary to travel, Jetstar may not be able to carry you. Jetstar will not be responsible for any losses if you fail to obtain the appropriate travel requirements. Get authorisation before you travel.

All passengers travelling to or via the US must receive the authorisation before they depart. This applies if you’re flying to the US as a destination or stop-over, via a transit point.

Visa Waiver Program

Some citizens, including Australians, can get authorisation through the Visa Waiver Program. We recommended that you apply for authorisation as soon as possible, and no later than 72 hours before departure.

The program allows some passengers to enter the US for up to 90 days for tourism or business without having to obtain a visa. Citizens of Australia, New Zealand, Japan, Singapore, South Korea, Taiwan and more are eligible. The program applies to visitors to the US and passengers with a stop-over or transit in the US.

Check your eligibility and apply for authorisation to travel at Electronic System for Travel Authorization (ESTA).

If you’re travelling on a non-Australian passport or have special visa requirements, check your immigration conditions with your local US Embassy or US Department of State.

Secure Flight and Advance Passenger Information Programs

When you book travel to, from, within or over the US, we’ll ask you to provide a few details during booking and when you check in at the airport.

This information is mandatory, as it is required by the US authorities under the Secure Flight and Advance Passenger Information System (APIS) programs.

Add these details when you book:

  • Each passenger's full name exactly as it appears on the passenger’s travel document
  • Date of birth
  • Gender

At airport check-in, the following information must be added to your booking:

  • Passport number
  • Nationality
  • Country of passport issue
  • Alien Registration Number (where applicable)
  • Destination address in the USA (not required for US citizens and permanent residents) and country of residence for flights arriving into the US
  • Redress number* (if applicable)

*The redress number is a unique number that helps the US Transportation Security Administration (TSA) eliminate watch list misidentification. If you’ve experienced screening difficulties or believe you’ve been mistakenly matched to a name on the watch list, apply to the Department of Homeland Security (DHS) for a redress number.

What is the Secure Flight Program?

The Secure Flight Program enables pre-screening of passenger information against US Federal Government watch lists. Watch list matching applies to all passengers travelling on flights to, from, within or over the US. The stated objectives of the program are to:

  • Identify known and suspected terrorists
  • Prevent individuals on the No Fly List (and in some circumstances, other watch lists maintained by the US Federal Government) from boarding an aircraft to the US
  • Identify individuals on the Selectee List for enhanced screening to determine if they are permitted to board an aircraft
  • Facilitate passenger air travel by allowing cleared passengers to continue with their travel to the US
  • Protect individuals’ privacy

What happens to the Secure Flight information?

The airline must receive clearance from the TSA for every passenger before that passenger is allowed to board a flight to, from, within or over the US.

To obtain Secure Flight clearance, the airline must send the passenger’s name, date of birth, gender and redress number (if applicable) to TSA at least 72 hours prior to flight departure. TSA is a division of DHS and is responsible for the matching process.

TSA has provided the following Privacy Notice for passengers:

    "The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, see US Transportation Security Administration (TSA)

What happens if I fail to provide this information?

If you have not provided your full name, date of birth and gender, your tickets will not be issued. The passport details and destination address for each passenger is also required at the time of booking. If you have not provided all of this information, you may not be able to board your flight.

Does Secure Flight replace the Advance Passenger Information System?

The Secure Flight Program does not replace the APIS requirement. In addition to the information provided to the TSA, US Customs and Border Protection (CBP) requires carriers to submit passenger passport details, alien registration number (where applicable) and, for flights arriving into the US, country of residence details and address details in the US (not required for US citizens and permanent residents). The carrier will not permit a passenger to board a flight to the US unless CBP clearance has been received.

For further information about APIS see the Customs and Border Protection website.

Passengers with a disability

From 13 May 2009, the US Department of Transport's (DOT's) Final Ruling on Non-discrimination on the Basis of Disability in Air Travel (14 CFR Part 382) (PDF, 0.4MB) became effective. (This download incorporates amendments that have been made to the Ruling up to January 2014.) Jetstar is required to comply with most of the requirements of the Final Ruling. Jetstar currently flies to Honolulu in the US. For flights to and from Honolulu, there is no limit for passengers requiring wheelchair assistance.

You can obtain a copy of the US DOT's rule on Non-discrimination on the Basis of Disability in Air Travel in an accessible format from the Department of Transportation by any of the following means:

    (1) For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 Text Telephone (TTY),

    (2) By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 Text Telephone (TTY),

    (3) By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and

    (4) On the Aviation Consumer Protection Division’s website