We know just how important it is for Jetstar to be an airline you can rely on. We're always working hard to make sure our flights depart and arrive safely, and on time.

We collect performance data from all our jet flights using the Aircraft Communication Addressing and Reporting System (ACARS).

Our performance within 15 minutes

On-time monthly performance, for New Zealand domestic flights, departing within 15 minutes of scheduled departure time.

2024 – 79.7% (monthly average)

June               82.6%
May               82.3%
April               78.7%
March               77.4%
February               75.5%
January               81.5%

2023 – 71.2% (monthly average)

December           68.4%
November           81.9%
October           74.4%
September           71.8%
August           80.7%
July           68.4%
June           64.3%
May           63.9%
April           63.4%
March           67.3%
February           71.4%
January           78.4%

2022 – 75.5% (monthly average)

December       69.8%
November       72.7%
October       76.6%
September       68.8%
August       64.2%
July       49.9%
June       61.5%
May       78.9%
April       84.1%
March       93.6%
February       93.7%
January       92.2%

2021 – 93.0% (monthly average)

December       84.7% - AKL flights resumed 15Dec
November       97.7% - select services only. All AKL flights suspended
October       97.0% - select services only. All AKL flights suspended
September       94.0% - select services resumed 08Sep. All AKL flights suspended
August       92.3% - service suspended 20Aug (Covid-19)
July       89.4%
June       86.5%
May       93.8%
April       95.7%
March       94.5%
February       95.8%
January       94.8%

2020 – 92.2% (monthly average)

December       96.3%
November       89.4%
October       94.1%
September       93.2% - suspended service 19Aug-16Sep Covid-19
August       96.2% - suspended service 19Aug-16Sep Covid-19
July         93.2%
June       suspended service Covid-19
May       suspended service Covid-19
April       suspended service Covid-19
March       90.1%
February       92.1%
January       85.6%

2019 – 80.4% (monthly average)

December       78.1%
November       84.8%
October       80.2%
September       82.5%
August       81.9%
July       77.4%
June       77.1%
May       86.5%
April       74.8%
March       83.7%
February       78.6%
January       79.6%

2018 – 81.4% (monthly average)

December 75.7%
November 80.1%
October 77.4%
September 85.5%
August 90.0%
July 88.3%
June 82.5%
May 85.4%
April 84.1%
March 78.0%
February 71.1%
January        78.4%

2017 – 81.6% (monthly average)

December 80.6%
November 82.7%
October 88.4%
September 86.3%
August 87.2%
July 67.1%
June 78.5%
May 79.5%
April 75.7%
March      84.4%
February      83.6%
January       85.0%

2016 – 77.6% (monthly average)

December 77.3%
November 80.7%
October 82.1%
September 80.4%
August 86.4%
July 76.9%
June 81.8%
May 80.7%
April 74.6%
March 70.1%
February 74.9%
January     65.2%

2015 – 86.5% (monthly average)

December 64.4%
November 82.1%
October 84.6%
September 91.8%
August 91.3%
July 87.4%
June 90.7%
May 89.8%
April 85.2%
March 90.7%
February 89.0%
January 90.4%

2014 – 90.2% (monthly average)

December 82.8%
November 91.1%
October 87.7%
September 91.7%
August 93.0%
July 90.1%
June 91.2%
May 93.6%
April 89.3%
March 92.0%
February 89.9%
January 90.0%

2013 – 88.0% (monthly average)

December 86.7%
November 93.0%
October 88.7%
September 92.4%
August 91.5%
July 82.8%
June 81.9%
May 87.1%
April 87.7%
March 90.5%
February 88.1%
January 85.2%

2012 – 80.0% (monthly average)

December 77.0%
November 80.0%
October 76.0%
September 72.0%
August 76.0%
July 62.0%
June 80.0%
May 86.0%
April 83.0%
March 84.0%
February 91.0%
January 93.0%

2011 – 84.0% (monthly average)

December 88.0%
November 88.0%
October 92.0%
September 91.0%
August 79.0%
July 63.0%
June 90.0%
May 79.0%
April 85.0%
March 86.0%
February 83.0%
January 79.0%