When booking vehicles through Jetstar, it's important you're familiar with the following information. We've partnered with our preferred car providers, Avis, Budget, Hertz and Thrifty to provide a quick, convenient and easy-to-use vehicle hire booking service.

Important: If you’ve booked a hire car, your booking is with the car rental company, not Jetstar. Jetstar is not responsible for the management of car hire bookings. For all enquiries, disruptions and booking changes, please contact your car rental company directly, using the details below.

For bookings made with Hertz or Thrifty

1800 55 00 78 *International calls will be redirected automatically.
Or contact via email: customercareau@hertz.com

For bookings made with Avis or Budget

To contact roadside assistance or customer service, please check these pages:

Contact Us | Avis

Contact Us | Budget

All car hire bookings made on jetstar.com: manage your booking online

For all other car hire bookings made via jetstar.com (powered by CarTrawler), you can manage your booking here. After entering your email and booking number*, you’ll be able to:

  • change your booking
  • update the driver details
  • access FAQs and Help Centre content

*Please refer to your confirmation email for details regarding your car rental reservation.

More information

Please visit this page for further information about booking car hire via jetstar.com

Car hire services and booking management is served by CarTrawler, Hertz Thrifty and Avis Budget. Jetstar does not directly offer car rental services. All vehicle bookings made on jetstar.com are subject to suppliers’ rental agreements on collection of the rental vehicle. Jetstar receives a commission from these providers for vehicle bookings made via Jetstar Car Hire.
Jetstar Airways Pty Ltd, ABN 33 069 720 243 (Jetstar).