Change is good, now it's easy
If you need flexibility when you travel, grab a Flex bundle
Catch an earlier or later flight
on the same day*
No change fees** for date,
time and name changes
Cancel your flight and get a credit voucher~
Bring extra carry-on baggage
Get a $10 in-flight voucher on selected flights#
Select an upfront or standard seat*
More about Flex
Same-day flight change
Move to another flight departing on the same day.
- Change your flight from 12am on the day of departure until airport check-in opens via the Jetstar app, jetstar.com or call centre, or airport check-in closes via our airport check-in counter.
- Easy to manage online or with the Jetstar app.
- Flights must be to and from the same airports.
- Change your flight to a different day without change fee (fare difference may apply).
- Subject to availability.
Credit for cancellations
Cancel your flight and get a credit voucher for the full amount.
- Available until check-in opens for your flight.
- Cancel your flight online or with the Jetstar app.
- Your credit voucher is valid for 3 years (36 months) from the Issue Date noted on it to purchase flights only. It may only be used by the passenger named on the original booking. See credit voucher terms and conditions.
- Voucher will be issued for the amount paid, including any Fare Difference or add-ons (excluding hotels, activities, insurance and car hire) paid after your original Flex booking
An extra 7kg carry-on baggage
You get 14kg carry-on baggage – that’s 7kg extra!
- You can bring one main item plus one small item like a laptop bag, handbag or backpack, with a combined weight of 14kg. Only available on selected routes.
- The small item must fit under the seat in front of you.
- No single item can weigh more than 10kg.
- If your items exceed the weight, size or item limits you will need to purchase a checked baggage allowance and fees will apply.
Want to add more to your Flex bundle?
Go to Manage booking to add checked baggage, a meal, an extra legroom seat or in-flight entertainment (where available).
Terms and conditions apply. See the Flex bundle fare rules for more information. *Subject to availability. **Fare difference may apply. ~Refund of full amount in Jetstar Credit Vouchers. Conditions apply. #Domestic New Zealand A320 and A321 flights only. For voucher details, see How do in-flight vouchers work? Check your itinerary for flight details. Bundle price is payable in addition to the flight price.