Planning a trip at the moment can be tricky. A border that’s open one week can be closed the next – then back open again. So we’re giving you some extra flex (and some extra peace of mind) when you book a flight with us.
Plans put on hold by COVID-19 border restrictions*?
Don’t worry – we’ll help you out. You’ll always be eligible for a credit voucher for the full value of your booking if your flight is cancelled or affected* by border restriction changes. You’ll then have a year to use your credit on another available flight or across multiple bookings.
Depending on the circumstances, cash refunds or free changes to flight dates or times might also be available. Ts and Cs apply. See below for details on how to access your credit voucher.
*‘Affected by border restrictions’ means any Jetstar flight that is scheduled to depart to or from a destination, during the period of restrictions or within seven days of travel where the time period has not been defined, that:
- can’t be accessed due to border closure or lockdown impacting travel between destinations listed in the booking
- would have been a gateway for onward travel that can no longer go ahead because of a border closure or lockdown impacting travel between destinations listed in the booking
- has introduced different quarantine, entry or testing requirements to when the booking was made
- has restrictions in place that would require you to quarantine before returning home
- has restrictions in place that would require you to quarantine once you’ve returned home.
FareCredit: for when flexibility matters
You can buy FareCredit when you’re finalising your payment on Jetstar.com. FareCredit lets you cancel your booking for any reason (until airport check-in opens) – then gives you a FareCredit voucher for the value of your flight, along with any in-flight extras you’ve bought (excluding the cost of FareCredit).
You’ll have three years from the date your FareCredit voucher is issued to take to the skies again. Ts and Cs apply.
What if my flight is cancelled?
If your upcoming flight is cancelled, we will contact you directly to advise you about your available options. These may include a free date / time change, a credit voucher to the full value of the unused/untravelled flights, or a cash refund depending on the circumstances of the cancellation.
What if I can’t travel due to border restrictions?
If you booked on jetstar.com and your upcoming flight is affected by a border closure or lockdown impacting travel between the destinations listed in the booking, you will be eligible for a credit voucher for the full value of your booking. Depending on the circumstances, cash refunds or free changes to flight dates or times might also be available. The easiest way to make changes to your booking is often at Manage Booking. If you can’t see options available to you, please contact us. Alternatively, you may want to wait as flights may be cancelled and additional options may be available which, depending on the circumstances, may include cash refunds or free changes to flight dates or times.
If you made your booking through a travel agent or third-party website (eg. House of Travel etc), you will need to contact the company you made your booking through for help.
How do I purchase and use FareCredit?
When you’re booking selected flights on Jetstar.com, you’ll have the option of purchasing a product called FareCredit when you are finalising your payment. FareCredit lets you cancel your booking for any reason and get a FareCredit voucher for the value of your fare (plus any in-flight extras). You can cancel your trip for any reason (even if you’ve checked in online) until airport check-in opens for that flight.
You can buy it to cover your whole booking or just one flight if you’re certain about the rest. Once added, FareCredit will apply to all passengers on the selected flight.
To cancel your booking go to Manage booking. For bookings where not all passengers want to cancel, call the Jetstar Contact Centre.
See the FareCredit credit voucher full terms and conditions for full details.
I want to travel within New Zealand – can I?
We understand that lots of people are eager to visit family and friends or even plan a holiday. Please keep up to date with travel restrictions across New Zealand, as they are constantly changing. For the latest updates, please check our travel alerts page.
I still want or need to travel overseas – can I?
Please check the New Zealand government website for current restrictions on overseas travel.
For the latest updates regarding travel between New Zealand and Australia, please visit our travel alerts page.
Jetstar Asia (3K) and Jetstar Japan (GK)
Jetstar Asia and Jetstar Japan are currently operating reduced schedules, in accordance with regional border restrictions. Please check their travel alerts pages for the latest updates.