To help you book with confidence, we’re giving you some extra flex (and some extra peace of mind) when you book a flight with us.
Fly Flexible gives you one fee-free date change on applicable bookings. A Fare Difference, if any, still applies. Changes must be made before your flight opens for check-in at the airport.
Fly Flexible is valid for Jetstar Airways (JQ) international flight bookings made between 17 September 2021 and 30 June 2022, for travel before 31 August 2023.
Fly Flexible is valid for domestic Jetstar Airways (JQ) flight bookings made between 17 September 2021 and 30 April 2022, for travel before 31 August 2023.
Head to Manage Booking to choose your new flight or make other changes to your booking.
If you booked your flights before 17 September 2021
You can change the time or date of your flight online at Manage Booking. Your standard fare rules will apply.
FareCredit: for when flexibility matters
When you’re booking selected flights on jetstar.com, you’ll have the option of purchasing FareCredit when you are finalising your payment.
FareCredit lets you cancel your booking for any reason and get a FareCredit voucher for the value of your fare (plus any in-flight extras). You can cancel your trip for any reason (even if you’ve checked in online) until airport check-in opens for that flight.
You can buy it to cover your whole booking or just one flight if you’re certain about the rest. Once added, FareCredit will apply to all passengers on the selected flight.
FareCredit is not available when part of the trip involves a zero dollar journey (e.g. Return for Free or Kids Fly Free).
To cancel your booking, go to Manage booking. For bookings where not all passengers want to cancel, call the Jetstar Contact Centre.
See the FareCredit credit voucher full terms and conditions for full details.
Plans put on hold by COVID-19 border restrictions*?
If you made a domestic or international booking before 26 May 2022, you’ll be eligible for a credit voucher for the full value of your flight booking if your flight is cancelled or affected* by border restriction changes. For more info, see Jetstar credit vouchers for bookings impacted by COVID-19.
Depending on the circumstances, cash refunds or free changes to flight dates or times might also be available. Ts and Cs apply.
*‘Affected by border restrictions’ means any Jetstar flight that is scheduled to depart to or from a destination, during the period of restrictions or within seven days of travel where the time period has not been defined, that:
- can’t be accessed due to border closure or lockdown impacting travel between destinations listed in the booking
- would have been a gateway for onward travel that can no longer go ahead because of a border closure or lockdown impacting travel between destinations listed in the booking
- has introduced different quarantine, entry or testing requirements to when the booking was made
- has restrictions in place that would require you to quarantine before returning home
- has restrictions in place that would require you to quarantine once you’ve returned home.
If you have a Jetstar Holidays booking affected by border restrictions only the value of the flight on your booking will be included in your credit voucher. To work out what options are available to you for the hotel part of your booking, you must contact the Jetstar Holidays team.
How to access your credit voucher
If you believe you are eligible for a credit voucher, please contact us. Alternatively, you may want to wait as flights may be cancelled and additional options may be available which, depending on the circumstances, may include cash refunds or free changes to flight dates or times.
If you made your booking through a travel agent or third-party website (eg Webjet, Skyscanner, etc), you will need to contact the company you made your booking through for help.
What if my flight is cancelled?
If your upcoming flight is cancelled, we will contact you directly to advise you about your available options. These may include a free date / time change, a credit voucher to the full value of the unused/untravelled flights, or a cash refund depending on the circumstances of the cancellation.
Jetstar Asia (3K) and Jetstar Japan (GK)
To learn more about Jetstar Asia and Jetstar Japan operations, please check their Travel alerts pages for the latest updates.