If you think your plans might change before you travel, buy FareCredit when you book and relax. FareCredit lets you cancel your booking online in return for a credit voucher valid for 3 years. You can even buy it to cover part of your booking if you’re certain about the rest of the booking.
When you’re booking a fare on Jetstar.com, you’ll have the option of purchasing FareCredit before finalising payment. You can add FareCredit to one flight or the whole booking.
With FareCredit, if you decide you don’t want to travel on a flight covered by FareCredit for any reason, simply log in to Manage booking to cancel your flight before airport check-in for that flight opens. You’ll receive a credit voucher for the value of the flight and any in-flight extras (excluding the cost of FareCredit) within 24 hours.
The credit voucher
The credit voucher is single use only and valid for bookings made within 3 years of the day you cancel your flight.
The voucher covers the value of your flights and all in-flight extras, including bundles, baggage, seats, meals, entertainment and comfort packs, but not the cost of FareCredit. Car hire, accommodation, travel insurance, airport parking, airport transfers, Club Jetstar membership, service and booking fees, carbon offset, StarHeritage or StarKids donations aren’t covered by FareCredit and won’t be included in your voucher.
You can use your voucher for Jetstar flights at Jetstar.com or through the Jetstar Contact Centre. See the FareCredit credit voucher full terms and conditions below for full details.
How to cancel and get your voucher
FareCredit Terms and Conditions
(b) To cancel a flight covered by FareCredit, you must log in to Manage booking before airport check-in for that flight opens. While flight check-in usually opens three hours before a scheduled departure, it is the passenger’s responsibility to ascertain the precise opening time of airport check-in for all relevant flights.
(c) When you cancel a flight, you’ll receive a credit voucher for the value of the flight and any in-flight extras (excluding the cost of FareCredit) emailed to you within 24 hours.
(d) Voucher inclusions: the value of your flights and all in-flight extras (except the cost of FareCredit itself), including bundles, baggage, seats, meals, entertainment and comfort packs.
(e) Voucher exclusions: the cost of FareCredit, car hire, accommodation, travel insurance, airport parking, airport transfers, Club Jetstar membership, service and booking fees, carbon offset, StarHeritage or StarKids donations. See the Voucher Terms & Conditions for more information.
(f) All forms of payment will be credited to the voucher, including payment made with Points Plus Pay (e.g. Qantas Frequent Flyer points). The voucher will be made to the dollar value of the fare and applicable in-flight extras at the time of booking and provided in the currency used to purchase FareCredit. See the Voucher Terms & Conditions for more information.
(g) If, after booking a FareCredit flight you decide to change flights without exercising FareCredit and upgrade the new flight to include a Flex or Max bundle, you will forfeit FareCredit because flight cancellation is a feature of the Flex and Max bundles.
(h) FareCredit can only be used once and, once used, does not carry over to any flights paid with the voucher issued as a result of exercising the FareCredit product. However, if you change a flight covered by FareCredit to a different date is changed without exercising FareCredit, FareCredit will carry over to the new flight, unless a Flex or Max bundle is purchased for that new flight. In such cases, the original FareCredit is forfeited due to the fact that the Flex or Max bundle includes a flight cancellation feature
(i) When using FareCredit on flights with multiple passengers, the cancellation must apply to all – not some – of the passengers.
(j) FareCredit is only available to purchase for bookings where a Flex or Max bundle has not already been selected.
(k) FareCredit is only offered on domestic, where available or applicable.
(l) FareCredit is not a travel insurance policy, nor does it replace your possible need for travel insurance. You should read and consider the FareCredit terms and conditions before booking and note the limitations and exclusions, in light of your personal circumstances, prior to making any decision to acquire the product.
(m) FareCredit is not available when part of the trip involves a zero dollar journey (e.g. Return for Free or Kids Fly Free).
(n) These FareCredit Terms and Conditions should be read in conjunction with the FareCredit Voucher Terms and Conditions.