For returns, exchanges or other queries please contact our duty free suppliers:

Jetstar Asia (3K) international flights within Asia

Duty free provided by DFASS (Singapore) Pte Ltd, please contact:

Jetshop
Email: Customercare.3k@3sixtydutyfree.com
Phone : +65 6822 8790

Jetstar Japan (GK) flights to and from Japan

Duty free provided by King Power Traveler Company Ltd, please contact:

Jetshop
Email: customer.enquiries@kptinflight.com
For product enquiries, please contact us via e-form (available in Japanese only).