The safety and comfort of all Jetstar passengers is our top priority, including those with specific needs. To help us prepare for your trip, request the specific assistance you need when you make a booking.
We can assist passengers:
- with reduced mobility who require wheelchair assistance, ambulatory assistance, and assistance on and off the aircraft;
- who are deaf or have a hearing impairment;
- who are blind or have a vision impairment;
- who have hidden disability (Jetstar Airways (JQ) flights);
- who are travelling with a service dog; and
- who are travelling with assistive devices
- who require travel oxygen
We require passengers to be able to travel independently or with an Accompanying Passenger who can assist you. Find out more about our Independent Traveller Requirements.
If you’re travelling from or within Australia, you can also find detailed information about the kind of assistance we can provide in our Disability Access Facilitation Plan.
Jetstar doesn’t have the systems, staff or supporting facilities to provide the same level of assistance as full-service airlines. Please make sure we’ll be able to provide the type of specific assistance you need before you make your booking.