Legal age and responsibility

You confirm that you are over the age of 18 (or, if you are a Japanese citizen, over the age of 20) and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements. To confirm the booking, you must have the consent of all persons named in the booking, as well as the authorisation of the parents of any persons under 18 years of age (or, if such person is a Japanese citizen, the authorisation of the parents of such person if he/she is under 20 years of age) that are taking part in the booking. Upon carrying out the booking, you confirm that all persons named have accepted the Terms, and that you will assume responsibility for informing all persons named in the booking with regard to relevant details and other pertinent details relating to the booking. By making a booking, you will be responsible for any payments related to it.

You guarantee that all the personal information provided in the process of making your booking is correct. Likewise, you accept the financial responsibility for all transactions made in your name or via your bank account.

By accepting the Terms, and pursuant to Singapore legislation, you consent and authorise us to request from the contracted service providers and process any personal information relating to you or your group. Such information shall be treated in compliance with Singapore legislation as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request.

For the purposes of these Terms, personal information includes, but is not limited to: any telephone numbers, fax numbers, e-mail addresses, addresses, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for your booking.

The Booking

We have supplied you with a written copy of the booking confirmation which, together with the Terms, forms part of the Agreement made between us and you and which confirms to you all the details regarding your holiday.

Whether you book alone or as a group, we will only deal with the principal’s booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old (or, if you are a Japanese citizen, 20 years old) at the time of booking and possess the legal capacity and authority to book as the lead name.

Notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation to the booking to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. If they do not consent, you must not provide such information to us.

In addition, as your holiday includes a flight, you are also responsible for notifying us prior to the time of booking of any personal circumstances and needs of any person included in the booking including, without limitation, whether any such person requires additional assistance. For example, if you or a member of your party have difficulties walking and requires wheelchair assistance, please contact your local Singapore Airlines Holidays/ SIA office at least 48 hours before your flight departs. For more information, please go to Special Assistance at www.singaporeair.com

Any person who is under 18 years old must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers. When you submit your booking, we will confirm the booking as soon as possible and at least within 24 hours of receiving your request for a booking and set aside your chosen flight, accommodation, and/or transport for you. If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked. If there is any change to any of the details discussed at the time of booking, before the confirmation is issued, we will notify you of any new or changed details, including any change to the total price (if any). If any detail on the booking confirmation is not correct, you must inform us immediately.

This section only applies to transactions that fall within the scope of the Australian Consumer Law – Refunds:

We are not required to provide a refund if you change your mind about the services you asked for.
But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:

has a problem that would have stopped someone from purchasing the service if they had known about it;
is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time;
does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time; or
creates an unsafe situation.

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement (e.g. your invoice, booking confirmation, or quote).

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