Disruption to flights due to industrial actions between 13 and 20 December
Last Updated: 14/12/2019 06:02 AM
We have been notified by the Australian Federation of Airline Pilots and the Transport Workers Union that they plan to take a range of industrial actions that could disrupt travel between December 14 and December 20, 2019.
Our teams are working hard to minimise the disruption to customers.
What you need to know and do if you're travelling between 13 and 20 December
- Make sure your contact details are up to date:
If your fight is affected we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do this is via Manage My Booking.
If your flight is cancelled or delayed by more than 3 hours we’ll look after you:
You will be offered the choice of an alternate flight or a refund. For customers who have to overnight away from home as a result of this disruption we will also offer accommodation and meals to a specified value.
If your flight is rescheduled or cancelled you can choose a new one without calling us:
Just follow the link in your email or SMS to our Recovery Portal and you can review your flight options.
You can cancel your travel now and receive a refund online:
We understand this industrial action creates uncertainty, and so if you are travelling with us between 13 and 20 December and you want to cancel your flight and make other plans, you can request a refund directly by filling up this FORM.
Flights from December 21 onwards to January 3
For those travelling with us between December 21 and January 3, the Australian Federation of Airline Pilots has advised it will not take industrial action during this period.
Flights operated by Jetstar Japan, Jetstar Asia and Jetstar Pacific are not affected by this industrial action.
You can find out more about the reasons behind the workers' industrial action HERE.
This Travel Alert will be updated regularly with the latest information.
We have proactively cancelled the following flights and are re-accommodating passengers on alternate services.
Sunday 15 December
- JQ402 Sydney to Gold Coast
- JQ405 Gold Coast to Sydney
- JQ456 Sydney to Ballina
- JQ457 Ballina to Sydney
- JQ560 Melbourne to Brisbane
- JQ563 Brisbane to Melbourne
- JQ603 Sydney to Avalon
- JQ604 Avalon to Sydney
- JQ632 Avalon to Adelaide
- JQ633 Adelaide to Avalon
- JQ758 Hobart to Brisbane
- JQ759 Brisbane to Hobart
- JQ762 Sydney to Adelaide
- JQ763 Adelaide to Sydney
- JQ780 Sydney to Sunshine Coast
- JQ781 Sunshine Coast to Sydney
- JQ886 Brisbane to Mackay
- JQ887 Mackay to Brisbane
- JQ928 Brisbane to Cairns
- JQ929 Cairns to Brisbane
- JQ930 Brisbane to Cairns
- JQ931 Cairns to Brisbane
- JQ944 Melbourne to Cairns
- JQ945 Cairns to Melbourne
- JQ952 Sydney to Cairns
- JQ953 Cairns to Sydney
- JQ954 Sydney to Cairns
- JQ957 Cairns to Sydney
- JQ966 Gold Coast to Cairns
- JQ967 Cairns to Gold Coast
- JQ109 Bali to Perth
- JQ110 Perth to Bali
- JQ210 Queenstown to Melbourne
- JQ211 Melbourne to Queenstown
- JQ401 Gold Coast to Sydney
- JQ406 Sydney to Gold Coast
- JQ501 Sydney to Melbourne
- JQ529 Sydney to Melbourne
- JQ504 Melbourne to Sydney
- JQ503 Sydney to Melbourne
- JQ506 Melbourne to Sydney
- JQ528 Melbourne to Sydney
- JQ602 Avalon to Sydney
- JQ605 Sydney to Avalon
- JQ700 Hobart to Melbourne
- JQ701 Melbourne to Hobart
- JQ765 Adelaide to Sydney
- JQ766 Sydney to Adelaide
- JQ810 Sydney to Brisbane
- JQ813 Brisbane to Sydney
- JQ903 Townsville to Brisbane
- JQ904 Brisbane to Townsville
- JQ941 Cairns to Melbourne
- JQ942 Melbourne to Cairns
Jetstar ends regional NZ flying from 1 December 2019
Last Updated: 15/10/2019 10:47 PM
Wednesday 16 October 2019 - 11:45am NZST
confirmed its proposal to end flying on all its New Zealand domestic regional
turboprop routes from 01 December 2019.
Flights have now been cancelled from 01 December
this year on the following routes:
- Auckland to/from Nelson, Napier, New Plymouth,
Palmerston North, and
- Wellington to/from Nelson.
We will be
emailing all customers booked on these routes from 01 December 2019 with
options, including a full refund.
For customers booked with other airlines from 01
December 2019 that includes a flight on our regional turboprop network, those
airlines will be in touch with you on your options.
Please note that it’s business as usual for all other Jetstar domestic and
We apologise for any disruption to your travel