Your health and safety is our highest priority. Our Fly Well program is a series of wellbeing measures designed to improve safety and help you feel comfortable about flying again.
Thank you for respecting each other and our team and helping us create a safe and positive environment for everyone.
On this page
Keeping you safe every step of your journey
Before you fly
Flying well starts before you even get to the airport. With all the key information at your fingertips from the get-go, you'll be better prepared for an enjoyable, hassle-free trip.
Travel checklists.
Helping you understand everything you need to do before you fly – from checking travel requirements to what you'll need to bring to the airport – our handy checklist makes preparing for your trip easy.
Plan ahead. Now more than ever, there’s a lot to get organized before you’re ready to fly. Check out our overview of Jetstar and government requirements, and get your proof of vaccination sorted. Also, check that your passport is still valid, well before you depart. If it’s expired or has less than six months validity remaining, you’ll need to renew it.
Pre-departure emails.
Sent in the lead up to your departure, these will explain what you can expect during your trip with us. If you have international trip, you’ll also get reminders to check governments requirements and be on track with documents and pre-departure COVID-19 testing (if required).
Be prepared for airport check-in.
For all flights, you’ll need to check in at the airport – make sure you’ve got all your required documents ready to go.
COVID-19 Help Hub.
We’ve created a 'one-stop information shop' answering all your questions about travelling with us in these changing times.
At the airport
Your experience at the airport will be a little different to what you’re used to, due to changes we’ve made to safeguard your health all the way to the departure gate. We try to make sure the Fly Well measures are in use at all destinations on the Jetstar network, but at smaller airports, some may not be possible.
Checking in.
You’ll need to check-in and drop your bags at the airport. We have disabled online check-in, to allow our staff to check passengers’ essential travel documents.
Contactless payments.
To reduce contact and help you get you on your way quicker, we prefer tap-and-go payments at the airport.
Hand sanitising stations.
You’ll find these throughout the terminal for your peace of mind.
Social distancing
is in place all through the airport, from check in to boarding.
Enhanced cleaning.
High traffic areas throughout the terminal are being cleaned
thoroughly and frequently.
At the boarding gate
Fly Well has got you covered at the boarding gate too, with new measures to make boarding as smooth and safe as possible.
Social distancing.
Whether you’re in the waiting area or in the boarding queue, we’re encouraging social distancing to minimise crowding.
Hand sanitising stations.
We’ve installed hand sanitising stations at our boarding gates
where feasible.
A sanitising wipe is available upon request.
Enhanced cleaning.
Like elsewhere in the terminal, we’ve boosted our cleaning protocols at the departure gate.
Face masks.
Face masks may be required at the boarding gate and on board.
On the plane
Sit back, relax and rest assured: not only is the risk of in-flight transmission very low, but our suite of onboard wellbeing measures are designed to further protect your health while flying.
Face masks. Face masks must be worn on most flights.
Seating.
While you’ll most likely be seated next to someone, the seating configuration on board our aircraft provides a natural barrier, as passengers do not face each other. We also ask that you keep your movement around the cabin to a minimum.
Cabin air.
Hospital-grade HEPA air filters are fitted on all Jetstar aircraft, which remove 99.9% of all particles including viruses. Cabin air is also refreshed every few minutes, ensuring the highest possible quality.
Enhanced cleaning.
We’ve adopted even higher standards of cleaning on board, with a disinfectant effective against coronaviruses and a focus on frequently touched surfaces. Our team members are trained in the latest hygiene protocols.
In-flight catering
All your favourite hot meals and snacks are back! With our modified card-handling procedures, you can buy on board with confidence. (Or pre-order to ensure you get the meal of your choice).
How you can stay healthy when travelling
Here are a few simple actions you can take to stay healthy while travelling.
Wear a mask on board
Wash your hands regularly
Use hand sanitiser
Cover your sneeze or cough with your arm
Face masks: what you need to know
You must wear a face mask whenever it's a government requirement for your destination, so please bring your own mask.
- Your face mask needs to cover your mouth and nose and fit securely.
- Masks are not required if you're under 12 years of age or have a medical exemption.
Domestic flights in Australia and New Zealand
You must wear a face mask at the boarding gate and on all Jetstar domestic flights.
Your mask can be removed during eating and drinking, but please make sure it’s on when crew are in your area.
International flights to and from Australia
You're required to wear a mask on all international flights to Australia.
You must also wear a face mask at the boarding gate and on all Jetstar international flights where it’s a government requirement for your destination.
For Jetstar flights to and from Singapore, masks are mandatory onboard unless you’re under 6 years old.
If you’re feeling unwell
You should defer your travel plans if you’re feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight.
Other reasons to defer travel:
- you’ve tested positive for COVID-19
- you've been in close contact with someone who has tested positive.
Please contact us via Live Chat to discuss your options.
If your flights were booked through a travel agency or third-party website, please contact them directly.
More information
COVID-19 Help Hub
Travel alerts page