COVID-19 (Coronavirus) may have changed the way we all travel, but it hasn't changed our commitment to the health and safety of our passengers and team members. As always, this remains our top priority.
The Jetstar COVID-19 Help Hub is your 'one-stop shop' for everything you need to know about this new travel era – whether you're thinking about booking a flight or you're due to travel soon.
All your questions answered
International travel may look a little different. Learn more about the changes to travel and what might be required before you arrive for your flight.Learn more
Fly with all the flex you need: COVID-19 changes and cancellations
With travel restrictions changing regularly, we’re giving you more flexibility when you book and looking after you if your flight changes.Learn more
Multi-use Credit vouchers
All credit vouchers issued due to the impact of COVID-19 are now multi-use, giving you more flexibility to use them.Learn more
Stay healthy with Fly Well
Our Fly Well program is designed to protect your health, safety and peace of mind when you travel with us.Find out more
Jetstar travel alerts
Get the latest updates on travelling with Jetstar, from schedule changes to airline travel requirements.Learn more
Still feel stuck?
Our virtual assistant Jess is here to help.