With travel restrictions changing regularly at the moment, we know you’ll need flexibility around your travel plans. So we’re giving you some extra flex (and some extra peace of mind) when you book a flight with us.
Book with confidence through jetstar.com. Fly Flexible gives you one fee-free date change on new international flight bookings until 30 June 2022. A Fare Difference, if any, applies.
Fly Flexible is valid for new Jetstar Asia (3K) flight bookings made from 7 March 2020 to 30 June 2022 (extended from 30 April 2022). For travel before 31 August 2023. A Fare Difference, if any, applies. Changes must be made before your flight opens for check-in at the airport.
If you booked your flights through jetstar.com before 7 March 2020:
Greater flexibility when using credit vouchers
We’ve recently improved our travel vouchers. New and existing unused travel vouchers issued due to the impact of COVID-19 on travel by Jetstar Asia (3K) have become multi-use vouchers, and are valid for longer. Find out more about our credit vouchers here. Customers can check their credit amount by visiting the voucher balance portal.
If you booked your holiday through a travel agent
If you made your booking through a travel agent or third-party website (eg Expedia, Skyscanner, etc), and your booking includes hotels, cars or other holiday extras, please contact them for assistance.
If your booking only includes Jetstar flights, you will be able to cancel your flight and request a voucher online. For instructions on how to do this, please view this page
What if my flight is cancelled?
If your upcoming flight is cancelled, we will contact you directly to advise you about your available options.
These may include a free date/time move, a credit voucher to the full value of the unused/untravelled flights, or a cash refund depending on the circumstances of the cancellation
I still want or need to travel elsewhere overseas – can I?
Border restrictions and travel requirements are in place across the Jetstar network. If you plan to travel soon, please check the latest government travel advisories for all destinations in your itinerary to ensure that you meet the latest requirements.
The following websites contain a wealth of useful information:
- Singapore Immigration and Checkpoint Authority opens in new window
- Singapore Ministry of Health opens in new window
- Singapore Government updates opens in new window
- IATA Travel Centre opens in new window
Jetstar Airways (JQ) and Jetstar Japan (GK)
Jetstar Airways and Jetstar Japan are currently operating modified schedules, in accordance with regional border restrictions. Please check their travel alerts pages for the latest updates.