Below are the common fees and charges that are applicable to Jetstar flights. To find out whether fees apply for your flight, please also refer to our Fare rules.

For baggage related fees, please see: excess baggage charges at the airport.

Note that all amounts must be paid in the currency in which you made (or Jetstar recorded) your original booking. These amounts may differ due to currency conversion.

Fees vary depending on your flight. When checking the table below note that Short haul international flights are operated on an A320 or A321 aircraft. Long haul international flights are operated on a Boeing 787 aircraft.

Refund fee

Applies per passenger per booking

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $50
Domestic flights in Vietnam VND 400,000₫ / USD $18
Domestic flights in Japan JPY ¥3,090
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $50
Long haul international flights with Jetstar Airways AUD / NZD $50
International flights with Jetstar Asia SGD $50
International flights with Jetstar Japan JPY ¥4,150
International flights with Jetstar Pacific VND 900,000₫ / SGD $50 / USD $40

 

Change fee via Jetstar.com

Applies per passenger per flight

Flight type Fee 
Domestic flights in Australia and New Zealand AUD / NZD $55
Domestic flights in Vietnam VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥3,240
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $75
Long haul international flights with Jetstar Airways AUD / NZD $75
International flights with Jetstar Asia SGD $60 / IDR 565,000 Rp
International flights with Jetstar Japan JPY ¥4,150
International flights with Jetstar Pacific VND 1,000,000₫ / USD $40

Change fee via Telephone Reservations, General Sales Agent (GSA), or at the airport

Applies per passenger per flight

Flight type Fee 
Domestic flights in Australia and New Zealand AUD / NZD $85
Domestic flights in Vietnam VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥4,320
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $100
Long haul international flights with Jetstar Airways AUD / NZD $100
International flights with Jetstar Asia SGD $80 / IDR 750,000 Rp
International flights with Jetstar Japan JPY ¥6,500
International flights with Jetstar Pacific VND 1,400,000₫ / USD $55

Change fee via Global Distribution System (GDS)

Applies per passenger per flight

Flight type Fee 
Domestic flights in Australia AUD $85
Domestic flights in New Zealand NZD $55
Domestic flights in Vietnam VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥4,320
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $100
Long haul international flights with Jetstar Airways AUD / NZD $100
International flights with Jetstar Asia SGD $80 / IDR 750,000 Rp
International flights with Jetstar Japan JPY ¥6,500
International flights with Jetstar Pacific VND 1,400,000₫ / USD $55

Call Centre booking fee

Applies per passenger per flight. If original booking was made via jetstar.com, this fee applies to permitted changes made via call centre, except for passenger name changes.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $35
Domestic flights in Vietnam VND 645,000₫ / USD $32
Domestic flights in Japan JPY¥2,780
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $40
Long haul international flights with Jetstar Airways AUD / NZD $45
International flights with Jetstar Asia SGD $25 / IDR 235,000 Rp
International flights with Jetstar Japan JPY¥3,000
International flights with Jetstar Pacific excluding flights between
Ho Chi Minh City and Singapore
VND 110,000₫ / USD $5
Flights between Ho Chi Minh City and Singapore with Jetstar Pacific VND 440,000₫ / USD $22

Call Centre Ancillary Fee

Applies per passenger per additional in-flight item (baggage, seats, comfort packs, inflight entertainment) added to a booking via the Call Centre.

Flight type Fee
Domestic flights in Australia and New Zealand AUD $5 / NZD $5
Domestic flights in Vietnam N/A
Domestic flights in Japan JPY ¥450
Short haul international flights /
Flights between Australia and New Zealand
AUD $5 / NZD $5
Long Haul International flights with Jetstar Airways AUD $5 / NZD $5
International flights with Jetstar Asia SGD $5 / IDR 50,000 Rp
International flights with Jetstar Japan JPY ¥450
International flights with Jetstar Pacific N/A

Airport booking fee and Jetstar Travel Shop booking fee

Airport booking fee applies per passenger per flight and Jetstar Travel Shop Booking Fee applies per passenger per booking.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $32
Domestic flights in Vietnam VND 400,000₫ / USD $2
Domestic flights in Japan JPY ¥2,780
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $37
Long haul international flights with Jetstar Airways AUD / NZD $42
International flights with Jetstar Asia SGD $30 / IDR 300,000 Rp
International flights with Jetstar Japan JPY ¥3,000
International flights with Jetstar Pacific VND 440,000₫ / USD $22

The Jetstar Travel Shop booking fee applies to bookings made at Jetstar branded Jetstar Travel Shop stores based in Jakarta, Surabaya, Medan and Haikou.


Jetstar Asia (3K) wheelchair fee

Jetstar provides wheelchair and mobility assistance to passengers who require it. Wheelchair fees will apply for wheelchair requests (which are subject to availability), for international flights with Jetstar Asia (3K) from 28 March 2018.

Fee applies per passenger per flight (exemptions apply*).

Flight type: International Fee (per passenger per flight) flights with Jetstar Asia (3K)
Customers travelling with own wheelchair No Charge
Pre-booked via Jetstar website and/or call centre SGD $35 / CNY 170 / HKD $190 / TWD $700 / THB 650 / PHP 1,200 / VND 570,000₫ / USD $25 / MYR 90 / IDR 250,000 Rp / JPY ¥2,750
At the airport SGD $50 / CNY 240 / HKD $270 / TWD $1,000 / THB 950 / PHP 1,700 / VND 800,000₫ / USD $35 / MYR 120 / IDR 320,000 Rp / JPY ¥3,900
On the flight SGD $50

*Fee Exemptions:

  • 3K Passengers travelling with their own wheelchair
  • Passengers on Jetstar Asia (3K) flights to/from Perth/Darwin
  • Codeshare and interline passengers
  • Connecting flights between Jetstar Airways (JQ) and Jetstar Asia (3K); Jetstar Japan (GK) and Jetstar Asia (3K); and Jetstar Pacific (BL) and Jetstar Asia (3K)
  • Flights operated by Jetstar Airways (JQ), Jetstar Japan (GK) and Jetstar Pacific (BL)
  • Multi-city flights involving exempted flights and Jetstar Asia (3K) flights in the journey

Note: We may be unable to accommodate some of the specific assistance requirements on your selected flight/s. In such instances, please select an alternative flight, or contact us for more information.