Refunds
Where we've offered you a refund in accordance with the applicable fare rules or Jetstar Conditions of Carriage, we will complete the refund within 7 business days. This timeframe does not include bank transaction times, which may vary.
Overbooking and denied boarding
We take the utmost care in managing each flight, but on rare occasions a flight may have more confirmed ticket holders than seats available. This may be because of commercial overbooking, restrictions imposed due to weather conditions, or for other safety reasons.
In these circumstances, we will ask for volunteers to change to a later flight in exchange for compensation in the form of a Jetstar travel voucher.
If there are not enough volunteers, we may need to deny boarding to one or more passengers. If this happens to you, and you met our check-in deadline with all required documentation, we will provide compensation in the form of a Jetstar travel voucher. We may also provide additional assistance in accordance with a delay or cancellation within our control. On request we will provide a statement of denied boarding.
The following compensation in the form of a Jetstar travel voucher will be provided to customers who are denied boarding in these circumstances.
Voluntary: CNY 900
Involuntary: CNY 1,800
Declaring the value of checked baggage
Jetstar does not have processes in place for customers to declare the value of their baggage.