You are viewing our Singapore website.
BSP Payment changes
Background
Jetstar currently offers BSP payments in 13 regions, Australia, Cambodia, the Greater China (incl. mainland of China, Macau SAR, Hong Kong SAR and Taiwan), Indonesia, Japan, New Zealand, Malaysia, Philippines, Singapore, and Thailand. The IATA Financial Gateway has been designed by IATA to provide airlines, agents, and all travel suppliers with the ability to manage and control their payment/settlement processes as well as expand payment diversity throughout all distribution channels and touchpoints on the passenger journey.
Since the 4th of December 2023, Jetstar changed the way we processed BSP payments to better align with industry BSP standards. Jetstar moved away from utilising Agency Debit Memos (ADMs) to collect BSP cash payments. Instead, we now utilise the IATA Financial Gateway (IFG) to validate in real time our agent’s eligibility^ to pay with BSP cash and tickets (TKTT) are assigned per passenger.
All Jetstar BSP transactions will continue to be available from BSPLink to ensure Travel Agents are able to reconcile their transactions.
Travel Agents with IATA accreditation type, GoLite, are not able to transact with Jetstar using BSP cash. For these Travel Agents the available payment options are credit cards, Jetstar Vouchers or other eligible forms of payment offered by Jetstar for your location.
^BSP Cash will only be available for GoStandard and GoGlobal IATA accreditation
What will change from 4 December 2024?
From 4 December 2024, Travel Agents will be able to use BSP cash for any post booking ancillary purchases, date or flight changes, name changes as well as group bookings
Eligible Travel Agents who transact via the Jetstar Agent Hub can select payment “BSP Cash”.
“Agency Credit” will remain as an accepted payment method for non-IATA agents who already use it.
Agents who transact using the Jetstar API and pay with BSP, will need to use BSP payment code “IF”. Jetstar’s API technical specifications documentation has been updated for developers who need to make this change.
BSP payments will only be successful when the bookings are in the same currency as the corresponding BSP the booking is being settled through, e.g. agents in Australia must create bookings in AUD, agents in Singapore must make bookings in SGD.
When making new ancillary product purchases or changing booking dates or other flight changes, we highly recommend doing so through Jetstar’s Agent Hub and selecting payment “BSP cash” to complete the transaction.
These changes will still be possible via our Trade Support team however you will be able to self-service bookings through the Jetstar Agent Hub.
Credit cards, Jetstar Vouchers or other eligible forms of payment can also be used.
There will be no changes to Jetstar’s current policy regarding name changes. please continue to contact the Trade Support team for assistance. For unintended name corrections, contact the Trade Support team to receive support or required waivers for incurred fees where applicable.
When contacting Trade Support for voluntary name changes, they will now be able to be paid through “BSP Cash” or “IF” in addition to credit cards, Jetstar Vouchers or other eligible forms of payment.
Jetstar will continue to utilise the ACM process with no changes seen for Agents. These transactions will continue to be visible on BSPLink.
In the unfortunate event of a schedule change or disruption of a Jetstar service, Jetstar will offer recovery options for customers to move flights or request a voucher or refund to the original form of payment.
For recovery options outside of policy which require re-booking to new flights, where a change fee or fare difference applies, agents can now pay through “BSP Cash” in addition to credit cards, Jetstar Vouchers or other eligible forms of payment.
All group bookings transactions can now be paid using “BSP Cash” in addition to credit cards, bank transfers or pre-paid accounts. Please contact the Jetstar Groups team for further information.
Travel Agents who choose to sell Jetstar’s Gross Fares, and settle through BSP, will continue to receive remuneration by ACM monthly.
Remuneration is paid by monthly in arrears, usually in the 3rd week of the month.
Statements will continue to be available on BSPLink.
Jetstar has stopped using ADMs to bill fares, taxes and ancillary products. Instead, Jetstar will raise a TKTT for each passenger in a booking (multiple TKTT per passenger when there are more than 4 sectors in the PNR). Fare and tax components of the booking will be reported under the TKTT numbers. If ancillary products are purchased or fees are collected, they will appear on statements using EMDA or EMDS.
New Bookings
Post booking ancillary purchases and date or flight changes
Name changes
Refunds
Schedule changes & disruptions
Group bookings
Gross Fare remuneration
Reconciliation
- Fare & Taxes = TKTT
- Ancillary products & Fees = EMDA
- Unallocated balance = EMDS
- a TKTT line per passenger for the fare and taxes
- an EMDA/S line per passenger for each ancillary product
Jetstar Statement (Excel and CSV format)
Highlighted in red are the transactions relates to PNR ZGSCSI booking by TKTT & EMDA document numbers in Jetstar statement above. You will see “CC” and “EX” which does not have any balance payable.