From 4 December 2024, Travel Agents will be able to use BSP cash for any post booking ancillary purchases, date or flight changes, name changes as well as group bookings
New Bookings
Eligible Travel Agents who transact via the Jetstar Agent Hub can select payment “BSP Cash”.
“Agency Credit” will remain as an accepted payment method for non-IATA agents who already use it.
Agents who transact using the Jetstar API and pay with BSP, will need to use BSP payment code “IF”. Jetstar’s API technical specifications documentation has been updated for developers who need to make this change.
BSP payments will only be successful when the bookings are in the same currency as the corresponding BSP the booking is being settled through, e.g. agents in Australia must create bookings in AUD, agents in Singapore must make bookings in SGD.
Post booking ancillary purchases and date or flight changes
When making new ancillary product purchases or changing booking dates or other flight changes, we highly recommend doing so through Jetstar’s Agent Hub and selecting payment “BSP cash” to complete the transaction.
These changes will still be possible via our Trade Support team however you will be able to self-service bookings through the Jetstar Agent Hub.
Credit cards, Jetstar Vouchers or other eligible forms of payment can also be used.
Name changes
There will be no changes to Jetstar’s current policy regarding name changes. please continue to contact the Trade Support team for assistance. For unintended name corrections, contact the Trade Support team to receive support or required waivers for incurred fees where applicable.
When contacting Trade Support for voluntary name changes, they will now be able to be paid through “BSP Cash” or “IF” in addition to credit cards, Jetstar Vouchers or other eligible forms of payment.
Refunds
Jetstar will continue to utilise the ACM process with no changes seen for Agents. These transactions will continue to be visible on BSPLink.
Schedule changes & disruptions
In the unfortunate event of a schedule change or disruption of a Jetstar service, Jetstar will offer recovery options for customers to move flights or request a voucher or refund to the original form of payment.
For recovery options outside of policy which require re-booking to new flights, where a change fee or fare difference applies, agents can now pay through “BSP Cash” in addition to credit cards, Jetstar Vouchers or other eligible forms of payment.
Group bookings
All group bookings transactions can now be paid using “BSP Cash” in addition to credit cards, bank transfers or pre-paid accounts. Please contact the Jetstar Groups team for further information.
Gross Fare remuneration
Travel Agents who choose to sell Jetstar’s Gross Fares, and settle through BSP, will continue to receive remuneration by ACM monthly.
Remuneration is paid by monthly in arrears, usually in the 3rd week of the month.
Reconciliation
Statements will continue to be available on BSPLink.
Jetstar has stopped using ADMs to bill fares, taxes and ancillary products. Instead, Jetstar will raise a TKTT for each passenger in a booking (multiple TKTT per passenger when there are more than 4 sectors in the PNR). Fare and tax components of the booking will be reported under the TKTT numbers. If ancillary products are purchased or fees are collected, they will appear on statements using EMDA or EMDS.
-
Fare & Taxes = TKTT
-
Ancillary products & Fees = EMDA
-
Unallocated balance = EMDS
When you have a booking with multiple passengers who have purchased ancillary products, your statements will have:
-
a TKTT line per passenger for the fare and taxes
-
an EMDA/S line per passenger for each ancillary product
For additional payment collected via BSP cash post booking, other than the TKTT / EMDA CA document associated with the payment, you will also find the original TKTT and EMDA numbers are exchanged to new set of document numbers as MSCC (“CC” or “EX”) in your IATA statement. You may ignore these document numbers as they are previous CA payments which does not have any outstanding balance payable.