Update: For passengers travelling between Singapore, Manila and Okinawa on 14 January
Last Updated: 14/01/2020 01:09 AM
Update as of 10 pm, 13 January
Ninoy Aquino International Airport in Manila has partially resumed
operations this afternoon and all Jetstar Asia flights to and from Manila and
Clark on Tuesday 14 January will resume operations but with new timings.
Due to the volcanic ash in the
area, Jetstar Asia’s service to and from Okinawa on Tuesday 14 January will
also be delayed. See updated timings below.
Tuesday 14 January:
3K777 from Singapore to Clark will now depart at 0420 and arrive at 0800
3K777 from Clark to Osaka will now depart at 0840 and arrive at 1320
3K778 from Osaka to Clark will now depart at 1420 and arrive at 1745
3K778 from Clark to Singapore will now depart at 1825 and arrive at 2155
3K761 from Singapore and Manila will now depart at 0825 and arrive at
3K762 from Manila to Singapore will now depart at 1240 and arrive at
3K791 from Singapore to Okinawa will now depart at 0400 and arrive at
3K792 from Okinawa to Singapore will now depart at 1050 and arrive at
We will continue to monitor the situation closely and update this Travel
Alert regularly with any additional changes. Customers can also check the
status of their flights on the Flight Status page on Jetstar.com or via our
Please ensure your contact details are up to date by visiting the Manage
My Booking page.
Update: For passengers travelling to Manila/ Clark on 13 January
Last Updated: 13/01/2020 03:33 AM
International Airport in Manila continues to suspend
all flights due to the volcanic ash from the Mount Taal eruption. As a result,
Jetstar Asia has cancelled scheduled flights to and from Manila and Clark
today, Monday 13 January. A full list can be
All customers on affected flights
will be contacted directly via email and SMS and offered travel alternatives
including changing their date of travel or opting to receive a refund in the
form of a flight voucher.
We understand these cancellations are frustrating
but the safety of our passengers and crew is our first priority.
We will continue to monitor the situation
closely and update this Travel Alert regularly with any additional changes.
Customers can also check the status of their flights on the Flight Status page
or via our smartphone app.
Please ensure your contact
details are up to date by visiting the Manage My Booking page.
List of cancelled flights on
Monday 13 January:
3K763 from Singapore to Manila
3K763 from Manila to Osaka
3K764 from Osaka to Manila
3K764 from Manila to Singapore
3K779 from Singapore to Clark
3K780 from Clark to Singapore
3K761 from Singapore to Manila
3K762 from Manila to Singapore
Update for Jetstar Airways passengers
Last Updated: 14/12/2019 03:31 AM
Flights operated by
Jetstar Asia, Jetstar Pacific and Jetstar Japan will not be affected by the
potential industrial action in Australia between 14 – 20 December 2019.
are flying on Jetstar Airways, you will be contacted directly via SMS and email
on the status of your flight. For more information, please read the Jetstar Airways travel alerts for the
For passengers travelling into Singapore from 5 November 2019
Last Updated: 01/11/2019 08:09 AM
From 5 November 2019, a limited number of
Jetstar Asia flights will arrive into Terminal 2 of Singapore Changi Airport.
All check-in and departures for Jetstar Asia will remain in Terminal 1.
For up-to-date information, please refer
to the flight information displays at the airport.
transiting through Changi Airport can hop on the complimentary Skytrain to move
between Terminals 1,2 and 3 or ride the complimentary shuttle service for
transfers to Terminal 4.
Passengers travelling to/from Singapore from 22 October 2019
Last Updated: 30/10/2019 05:46 AM
Due to increased passenger and aircraft movement in Terminal 1, there are a small number of flights that may require you to take a coach to your aircraft or to the terminal.
Jetstar passengers are encouraged to check in and report to the gates on time to allow enough time for boarding.
Please refer to the Flight Information Displays at the airport for more information.
Airport Fees and Taxes
Last Updated: 02/07/2018 04:46 AM
1 July 2018, the Passenger Service and Security Fee and Landing, Parking
and Aerobridge fees and Airport Development Levy (ADL) and transit fees will
be added to all fares departing or transiting through Singapore’s Changi
You can get more information on the fees at https://www.jetstar.com/sg/en/help/articles/Jetstar-Airfares-and-Airline-Fees-and-Taxes