Travel Alerts

Jetstar Asia extends temporary suspension of scheduled services until 30 June

Last Updated: 18/05/2020 03:00 AM

As border restrictions across the region remain firmly in place it is necessary to extend the suspension of all Jetstar Asia’s scheduled services further, until 30 June 2020. 

All Jetstar Asia passengers# with existing bookings for travel from 15 March to 30 June 2020 will be offered a refund to the full value of their untraveled booking in the form of a travel credit voucher. 

Due to the high demand at our contact centre, the fastest and easiest way for customers to request a voucher is by visiting Manage My Booking and by following these steps:

·        Enter your booking number and last name

·        Click on the 'find out more' button

·        Select 'check flight options' button

·        Click 'view other options' button

·        Select 'request reimbursement'

The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel on Jetstar within 12 months of the booking date. A fare difference, if any, will apply.

If your flights were booked through a travel agency or third-party website, you can also request a voucher by visiting Manage My Booking.

#Passengers with a 3K booking to/from Australia or to/from Japan are requested to wait to receive a letter from Jetstar regarding available options before visiting Manage My Booking.

Jetstar Asia to operate temporary services to Manila, Bangkok, Kuala Lumpur from 21 April 2020

Last Updated: 18/05/2020 03:00 AM

Jetstar Asia is pleased to reintroduce a number of services to key Southeast Asian ports with the aim to create essential travel links and assist with freight in the region.

As of Tuesday 21 April, Jetstar Asia will operate the following temporary network, which includes five return services from Singapore to Manila, Bangkok and Kuala Lumpur:

DAY

ROUTE

FLIGHT #

DEPART

ARRIVE

Tuesday

SIN MNL

3K761

0615

0955

 

MNL SIN

3K762

1030

1415

Wednesday

SIN BKK*

3K515

1045

1210

 

BKK SIN

3K516

1250

1615

Thursday

SIN KUL

3K685

1250

1355

 

KUL SIN

3K686

1440

1545

Saturday

SIN BKK*

3K515

1045

1210

 

BKK-SIN

3K516

1250

1615

Sunday

SIN KUL

3K663

0935

1040

 

KUL-SIN

3K664

1120

1230


These services are only available to citizens and permanent residents who are returning home, or those with prior written approval for travel.

On board, safety remains our first priority and while the risk of contracting COVID-19 on an aircraft is regarded as low, passenger numbers will be reduced to allow for safe distancing and onboard services will be scaled back with only water being served during the flight#.

In line with new circuit-breaker measures introduced by the Singapore Government, all passengers will be required to wear a mask, at all times. Crew members will also utilise masks and PPE in accordance with guidelines.

Customers can book at jetstar.com or through travel agents and trade partners. All travelers are encouraged to check relevant travel restrictions currently in place and reminded that various quarantine restrictions may apply on arrival at their destination.

Please note, travel vouchers cannot be redeemed for these flights

*Cargo only

#Passengers who have already pre-purchased meals or meal vouchers will be refunded for their purchase.

How we are keeping you safe (Updated on 20 April)

Last Updated: 18/05/2020 02:59 AM

Safe Distancing

Jetstar Asia has introduced new safe distancing measures on board our aircraft. From 21 April, all flights will operate with a reduced number of passengers to allow for safe distancing on board. Inflight duty-free sales and meals have been suspended and all magazines and menus have been removed. 

Personal Protective Equipment (PPE)

All passengers are now required to wear face masks on board all Jetstar Asia services. Our crew will wear masks and appropriate PPE in accordance with regulatory guidelines. 

Quality air filtration

Our HEPA (High Efficiency Particulate Arresters) aircraft filtration systems filter 99.999% of dust particles and airborne contaminants such as viruses and bacteria, ensuring the highest possible quality of cabin air. These filters are used in hospital operating rooms

Aircraft cleaning

Our aircraft are cleaned between services in Singapore and during this period, as a precaution, are undergoing additional cleaning every night including dis-infecting all toilet and cabin surfaces. All interior surfaces including the seats, tables, trays, overhead compartments and galley are wiped down with disinfectant.

Stay healthy with good hygiene

Here’s how you can stay safe when travelling:

  • Regularly wash your hands
  • Use hand sanitiser,
  • Cover your sneeze or cough with your arm

What to do if you’re feeling unwell

If you have flu-like symptoms, you should seek your doctor’s advice before you travel.

For more information, visit the Singapore Ministry of Health for their list of frequently asked questions.

Change fees waived on international flights

Last Updated: 12/03/2020 08:47 AM

Customers who purchase a Jetstar Asia (3K) flight from 10 March until 31 March 2020, for travel on or before 30 June 2020 will be able to make one free-of-charge date and/or time change to each flight within their booking, or request a full refund in the form of a Jetstar travel voucher.

The free change of date / time or request for a refund in form of a Jetstar travel voucher can be made any time up to three days before departure using Live Chat in the link above.

Fare difference will be payable should the same fare not be available on the date and time of your new flight.

This offer applies to flights which depart on or before 30 June 2020, and is limited to one change per customer. Vouchers are valid for six months from date of issue.

Those who book their ticket via a travel agent (including online travel agents) can request the free-of-charge date/time change or refund in the form of a Jetstar travel voucher can be made through the agent or via Live Chat in the link above.

For existing bookings to restricted areas, options are available, including a full refund, available through Live Chat. Please refer to website for more details. 


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