Travel Alerts

Update: For passengers travelling between Singapore, Manila and Okinawa on 14 January

Last Updated: 14/01/2020 01:09 AM

Update as of 10 pm, 13 January
Ninoy Aquino International Airport in Manila has partially resumed operations this afternoon and all Jetstar Asia flights to and from Manila and Clark on Tuesday 14 January will resume operations but with new timings.  See below.  

Due to the volcanic ash in the area, Jetstar Asia’s service to and from Okinawa on Tuesday 14 January will also be delayed.  See updated timings below. 

Tuesday 14 January:

·        3K777 from Singapore to Clark will now depart at 0420 and arrive at 0800

·        3K777 from Clark to Osaka will now depart at 0840 and arrive at 1320

·        3K778 from Osaka to Clark will now depart at 1420 and arrive at 1745

·        3K778 from Clark to Singapore will now depart at 1825 and arrive at 2155

·        3K761 from Singapore and Manila will now depart at 0825 and arrive at 1200

·        3K762 from Manila to Singapore will now depart at 1240 and arrive at 1620

·        3K791 from Singapore to Okinawa will now depart at 0400 and arrive at 1000

·        3K792 from Okinawa to Singapore will now depart at 1050 and arrive at 1515

We will continue to monitor the situation closely and update this Travel Alert regularly with any additional changes. Customers can also check the status of their flights on the Flight Status page on Jetstar.com or via our smartphone app.

Please ensure your contact details are up to date by visiting the Manage My Booking page.

Update: For passengers travelling to Manila/ Clark on 13 January

Last Updated: 13/01/2020 03:33 AM

Ninoy Aquino International Airport in Manila continues to suspend all flights due to the volcanic ash from the Mount Taal eruption. As a result, Jetstar Asia has cancelled scheduled flights to and from Manila and Clark today, Monday 13 January.  A full list can be found below.

All customers on affected flights will be contacted directly via email and SMS and offered travel alternatives including changing their date of travel or opting to receive a refund in the form of a flight voucher.

We understand these cancellations are frustrating but the safety of our passengers and crew is our first priority.

We will continue to monitor the situation closely and update this Travel Alert regularly with any additional changes. Customers can also check the status of their flights on the Flight Status page on Jetstar.com or via our smartphone app.

Please ensure your contact details are up to date by visiting the Manage My Booking page.

List of cancelled flights on Monday 13 January:

·        3K763 from Singapore to Manila

·        3K763 from Manila to Osaka

·        3K764 from Osaka to Manila

·        3K764 from Manila to Singapore

·        3K779 from Singapore to Clark 

·        3K780 from Clark to Singapore

·        3K761 from Singapore to Manila

·        3K762 from Manila to Singapore 


Update for Jetstar Airways passengers

Last Updated: 14/12/2019 03:31 AM

Flights operated by Jetstar Asia, Jetstar Pacific and Jetstar Japan will not be affected by the potential industrial action in Australia between 14 – 20 December 2019.

If you are flying on Jetstar Airways, you will be contacted directly via SMS and email on the status of your flight. For more information, please read the Jetstar Airways
 travel alerts for the latest information.  

For passengers travelling into Singapore from 5 November 2019

Last Updated: 01/11/2019 08:09 AM

From 5 November 2019, a limited number of Jetstar Asia flights will arrive into Terminal 2 of Singapore Changi Airport. All check-in and departures for Jetstar Asia will remain in Terminal 1.  

For up-to-date information, please refer to the flight information displays at the airport.

Passengers transiting through Changi Airport can hop on the complimentary Skytrain to move between Terminals 1,2 and 3 or ride the complimentary shuttle service for transfers to Terminal 4.

Passengers travelling to/from Singapore from 22 October 2019

Last Updated: 30/10/2019 05:46 AM

Due to increased passenger and aircraft movement in Terminal 1, there are a small number of flights that may require you to take a coach to your aircraft or to the terminal. 

Jetstar passengers  are encouraged to check in and report to the gates on time to allow enough time for boarding.
 
Please refer to the Flight Information Displays at the airport for more information. 

Airport Fees and Taxes

Last Updated: 02/07/2018 04:46 AM

From 1 July 2018, the Passenger Service and Security Fee and Landing, Parking and Aerobridge fees and Airport  Development Levy (ADL) and transit fees will be added to all fares departing or transiting through Singapore’s Changi Airport.

You can get more information on the fees at https://www.jetstar.com/sg/en/help/articles/Jetstar-Airfares-and-Airline-Fees-and-Taxes



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