Due to volcanic ash caused by an eruption of Mount Lewotobi in Indonesia, one early morning Jetstar flight between SIngapore and Bali on Wednesday 18 June has been cancelled.Impacted customers have been notified directly and provided a range of options. We continue to monitor the situation closely and will contact customers directly if there are any further changes to our schedule.We recommend customers also check their flight status on Jetstar.com before coming to the airport.Safety is always our number one priority, and we thank this morning’s customers for their patience and understanding.If you need support with your booking, you can contact us here and click “Start Live Chat” where one of our customer service representatives will assist you.
Jetstar Asia (3K) to cease operations from 31 July 2025
Last updated: 13/06/2025 08:34am
13 June 2025: Update for our customersJetstar Asia’s flights will continue to operate until 31 July with a progressively reduced schedule, to help minimise the impact of the airline’s upcoming closure on our customers’ travel plans.Our teams have been working hard to minimise any impact to travel plans, and we have now reached out to all customers impacted by this news to provide alternative flight options or a full refund.Advice for our customersCustomers with bookings after the closure on 31 July have been notified their flight has been cancelled and offered a full refund.Customers booked to travel in the next seven weeks ahead of closure who have been impacted by schedule changes have been notified and offered an alternative flight where possible (including with other airlines) or a full refund.A small number of customers have been impacted by a systems issue with our refund form. This error has now been fixed and we will be reaching out to impacted customers to let them know their refund is being processed and that we sincerely apologise for any confusion and inconvenience.If you are travelling before 31 July and you have not heard from us, there are no changes to your scheduled flight, and you do not need to action anything. Please proceed to the airport as normal.With news of Jetstar Asia’s upcoming closure, we may be experiencing longer than normal wait times on our phone and Live Chat and sincerely appreciate our customers understanding.For any customers who would prefer to get a full refund, they can login to Manage Booking to select this option immediately.Please be reminded that Jetstar staff will not reach out via DM to collect your personal information and take precaution when accepting any friend requests and message requests.11 June 2025Following an extensive and careful review of the Jetstar Asia (3K) airline, the very difficult decision has been made to progressively reduce the airlines’ schedule before permanently ceasing operations on 31 July 2025.The decision does not impact any Jetstar Airways (JQ) flights, including JQ international flights between Australia and Southeast Asia, or any Jetstar Japan (GK) flights. Jetstar Asia’s (3K) business has been increasingly challenged in recent years by escalating supplier costs, airport fees and aviation charges as well as growing capacity and competition in the region.Despite our best efforts to offset these rising costs, they are expected to continue into the foreseeable future, putting unsustainable pressure on Jetstar Asia’s ability to offer low fares.This is incredibly difficult news for our Jetstar Asia team members and customers, and the Jetstar Group is committed to providing support during this time with a range of options in place for all those impacted.Information for customers with Jetstar Asia (3K) bookings:Jetstar Asia (3K) flights will continue to operate until 31 July 2025 with a progressively reduced schedule.For customers with bookings prior to 31 July 2025, there will be some changes to Jetstar Asia’s usual schedule, and we will reach out directly if there are any changes to your upcoming flight.If you are not contacted with any schedule changes, your original flight will operate as planned, and there is no action needed. Please proceed to the airport as normal. You can also check your flight status here in the lead up to your departure.Customers with bookings from 31 July 2025 onwards are eligible for a full refund to your original form of payment. We will contact you directly to discuss your options. You can also visit Manage Booking to secure your refund now.Flights remain on sale for Jetstar Asia (3K) flights operating until 31 July 2025.Additional information for customersVouchers:If you have a current Jetstar voucher related to travel with Jetstar Asia (3K) with an available balance, you’ll be contacted in August to arrange converting your remaining voucher balance to a monetary refund.Club Jetstar memberships:We will commence processing refunds from August, which will be automatically applied directly to the card you used to purchase the membership. We sincerely thank our customers for their support during the transition towards closure.Need more information?For further information, please visit the Jetstar Asia info page or contact us via below.
Jetstar Asia is currently operating services from Singapore to the following destinations:
Bangkok – up to 28 return services a week
Broome - 2 return services a week (seasonal - ending 25 October 2025)
Clark - 4 return services a week (seasonal - restarting on 1 December 2025)
Colombo - 5 return services a week
Denpasar – up to 28 return services a week
Jakarta – up to 21 return services a week
Krabi - 4 return services a week
Kuala Lumpur – up to 21 return services a week
Labuan Bajo - 2 return services a week
Manila – 18 return services a week
Medan - up to 7 return services a week
Melbourne – up to six services a week operated by Jetstar Airways
Okinawa – 6 services per week
Osaka – 10 services a week via Manila
Penang – up to 6 return services a week
Phuket – up to 15 return services a week
Surabaya – up to 7 return services a week
Wuxi – up to 4 return services a week
Travellers of eligible nationalities arriving at Changi Airport will be able to use the automated lanes for immigration clearance when they arrive in Singapore. Details are available on ICA's website.
From 1 May 2025, all visitors to Thailand must complete the Thailand Digital Arrival Card (TDAC) online before arrival, whether entering by air, land, or sea. This replaces the previous paper-based arrival form, streamlining the immigration process.Key Information:
TDAC is mandatory for all non-Thai nationals.
Registration must be completed within 3 days before arrival.
Visitors who do not complete the TDAC before arrival may face delays at immigration. Please submit all required information in advance to ensure a smooth entry process.For more details, visit the Tourism Authority of Thailand: tatnews.org
Mandatory pre-flight health screening form for travellers to Indonesia
Last updated: 02/06/2025 10:37am
From 27 August 2024, the Indonesian Government requires all international travellers arriving in the country to complete an electronic health declaration form.To prevent the spread of the Mpox virus (formerly known as monkeypox), travellers need to fill out a SATUSEHAT Health Pass (SSHP) Form. We recommend customers complete this form before boarding their flight.Once the form is completed, a QR code will be generated. Travellers should save the QR code by taking a screen capture or leaving the website open on their device. Authorities will scan the QR code in the airport arrivals area.The World Health Organisation has declared Mpox a global public health emergency. More information on the virus is available on the WHO’s website.
Jetstar (JQ) domestic flights will operate from Terminal 2 at Perth Airport
Last updated: 02/06/2025 10:18am
From 2 September 2024, all Jetstar (JQ) domestic flights will depart and arrive from Terminal 2 at Perth Airport. Currently our domestic flights operate from Terminal 3.The move will significantly reduce customers’ journey time between domestic and international services.Jetstar’s international flights will continue to operate from Terminal 1 which is adjacent to Terminal 2 in the Airport Central precinct.Qantas flights operate from Terminals 3 and 4, and passengers connecting between Qantas and Jetstar flights from 2 September 2024, are advised to allow additional transit time.For more information about how to travel between terminals precincts and maps, please visit the Perth Airport website.
All travellers entering Singapore, including Singapore citizens, are required to complete the online Singapore Arrival Card (SGAC).This must be completed before checking in and boarding your flight.If you are only transiting through Singapore, you do not need to submit a SGAC - this is only required if you are clearing immigration at Changi Airport.The form can be submitted up to three days before you are expected to arrive in Singapore.