Calling from the United States?

Contact centre hours: English-language contact centre available 24 hours, 7 days a week

+1866 397 8170 toll free, in English, Monday to Sunday
+613 9645 5999 charges apply, in English, Monday to Sunday

Calling from somewhere else?

Compassionate request

If you're unable to travel because someone you were travelling with, or an immediate family member, has died or has a serious illness, you may wish to make a compassionate request. Bookings are generally non-refundable and limited changes are permitted (charges apply), but we may be able to offer you some different options on compassionate grounds. For more information and to submit a request online please use our compassionate request form.