If you'd like to write to us and let us know about anything you've been unhappy with during your journey, please do so using the Customer Care Feedback form.

We also welcome any positive feedback and suggestions from you on how we might improve what we do.

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Calling from the United States?

Temporary reduction in contact centre hours: Due to the COVID-19 crisis, our English contact centre is now available 7 days a week from 8am – 8pm.

+1866 397 8170 toll free, in English, Monday to Sunday
+613 9645 5999 charges apply, in English, Monday to Sunday

Calling from somewhere else?