If you'd like to write to us and let us know about anything you've been unhappy with during your journey, please do so using the Customer Care Feedback form.

We also welcome any positive feedback and suggestions from you on how we might improve what we do.

Useful information

Fare rules
Travel advice

Hello! The quickest and easiest way to make changes to your booking is at Manage booking.

We have lots of helpful answers and information on our contact us page.

If you can’t find what you’re looking for, please give us a call on one of the numbers listed below.

Free Skype call

Calling from the United States?

Temporary reduction in contact centre hours: Due to the COVID-19 crisis, our English contact centre is now available 7 days a week from 8am – 8pm.

+1866 397 8170 toll free, in English, Monday to Sunday
+613 9645 5999 charges apply, in English, Monday to Sunday

Calling from somewhere else?