Hello! The quickest and easiest way to make changes to your booking is at Manage booking.

We have lots of helpful answers and information on our contact us page.

If you can’t find what you’re looking for, please give us a call on one of the numbers listed below.

Free Skype call

Calling from the United States?

Temporary reduction in contact centre hours: Due to the COVID-19 crisis, our English contact centre is now available 7 days a week from 8am – 8pm.

+1866 397 8170 toll free, in English, Monday to Sunday
+613 9645 5999 charges apply, in English, Monday to Sunday

Calling from somewhere else?

Travel expense requests

If you were notified of an overnight delay on the day you were supposed to travel, and your home is more than one hour’s travel from the airport, you may be eligible to be reimbursed for out of pocket expenses.

You will need to provide receipts for verification and complete a travel expense request form. We will get back to you within 15 business days.

Please note that sending a request does not guarantee a refund or reimbursement.