For information on how you can pay for your flights, go to Payment options.

To check the status of a payment you've already made, or to resend your itinerary go to Manage booking.

Remember: your itinerary is also your tax invoice.

Billing or payment enquiry form

If you've had a problem with your payment, please complete a billing or payment form and we’ll get back to you within 15 business days.

Please note: bookings aren’t confirmed or guaranteed until they are paid for, so contact us first, using the contact numbers above, to see if we can help.

Hello! The quickest and easiest way to make changes to your booking is at Manage booking.

We have lots of helpful answers and information on our contact us page.

If you can’t find what you’re looking for, please give us a call on one of the numbers listed below.

Free Skype call

Calling from the United States?

Temporary reduction in contact centre hours: Due to the COVID-19 crisis, our English contact centre is now available 7 days a week from 8am – 8pm.

+1866 397 8170 toll free, in English, Monday to Sunday
+613 9645 5999 charges apply, in English, Monday to Sunday

Calling from somewhere else?