For most bookings, you can check in online - it's easy, fast and free.
There are some exceptions to online check-in. If any of the following apply to your booking, you’ll need to check in at the airport:
- You’re travelling with an infant – except if you’re travelling with an infant on your lap on Jetstar Airways (JQ) domestic flights within Australia and New Zealand and Jetstar Japan (GK) domestic flights within Japan
- You're travelling to or from the US
- You made your booking through Jetstar Group bookings
- You need specific assistance (eg help with wheelchairs, extra seats or service dogs)
- You are hearing or vision impaired (except if you are checking in to domestic flights within Australia, New Zealand and Japan)
- Your booking has an outstanding balance
Check in online – you’ll need your booking reference number (it’s on your itinerary) and your passport details if you’re flying international.
Online check-in and baggage
If you don’t have checked baggage, you can check in online, get your boarding pass and go straight to the boarding gate.
If you do have checked baggage, you can still check in online – but your bags must be at the Jetstar bag drop before check-in closes.
Even if you have checked in online. please make sure you arrive at the airport with plenty of time before check-in closes. You have to allow enough time to drop your bags (if any), get your boarding passes, clear security and get to your gate, which might be some distance away.
If you’re not at the boarding gate on time, you won’t be able to board your flight and you may lose your fare in full.
Online check-in for domestic flights
Jetstar Airways (JQ) flights in Australia and New Zealand
For domestic flights in Australia and New Zealand, if you’ve purchased a seat, online check-in opens 28 days before your flight and closes 35 minutes before your flight departs.
If you haven’t purchased a seat on a domestic flight in Australia or New Zealand, online check-in opens two days before your flight and closes 35 minutes before your flight departs.
Jetstar Japan (GK) flights in Japan
For domestic flights in Japan, online check-in opens two days before your flight, and closes 35 minutes before your flight departs.
Domestic flights from an international terminal
If you’re flying domestic from an international terminal, you’ll need to visit the check-in counter to present identification and collect your boarding pass before check-in closes. Please check your itinerary to see which airport and terminal your flight will depart from. You'll need to be at the airport earlier if your flight departs from an international terminal.
Online check-in for international flights
Online check-in is available on selected international flights and opens two days before your flight and closes two hours before departure.
If online check-in is available and you don’t have baggage, visa or entry requirements, you may be able to head straight to the boarding gate when you arrive at the airport.
For more information on applicable flights and requirements, see the Straight to Gate international flights page.
If online check-in is not applicable, you need to check in at the airport and present identification to collect your boarding pass before check-in closes.