Domestic flights departing from an international terminal

There are a few extra steps to take at the airport if your domestic flight departs from an international terminal. Please read the below information carefully so we can get you on your way without any delays.

If your Jetstar flight number is between JQ1 and JQ224, it will depart from an international terminal.

Don’t know your flight number? Check your itinerary or go to Manage booking.

Click on the links below to jump to the relevant section on this page.

• Check-in and boarding timelines
• Identification requirements
• Carry-on baggage restrictions
• Immigration and Customs

Check-in and boarding timelines

You must arrive at the airport at least two hours early as check-in closes strictly one hour before departure, and to allow enough time to go through Immigration and Customs.

Online check-in is not available for domestic flights departing from an international terminal.

Remember, if you’re not at the boarding gate on time, you won’t be able to board your flight and may lose your fare in full.

Jetstar Airways (JQ) domestic flights departing from international terminals

Identification requirements

If you’re departing from an international terminal, you’ll need to show photo ID. It must be valid and include your full name.

Accepted ID types are:

• Passport (non-Australian passengers must show a passport as ID)
• A driver’s licence issued by the Commonwealth of Australia or an Australian state or territory
• An aviation security card issued by the operator of the aircraft or the operator of an airport in Australia
• A document that identifies you, issued by:
  • The Commonwealth of Australia
  • An Australian state or territory
  • An authority of the Commonwealth of Australia or an Australian state or territory

Note. Non-photographic ID will only be accepted for infants travelling with an adult who presents photo ID. In this case, a birth certificate is acceptable.

Carry-on baggage restrictions

International carry-on baggage restrictions apply for these flights. These include:

• Limits to the amount of liquids, aerosols, gels and powders allowed in your carry-on baggage
• Products must be in containers of 100ml or less (broadly equivalent to 100 grams or less) and carried together in a transparent, resealable plastic bag

Note. Medication, baby milk/food and food for special dietary requirements are exempt.

For up-to-date information, visit the Australian Government’s Travel Secure list.

Immigration and Customs

You’ll need to arrive early to allow time to go through Immigration and Customs. There are a few other changes to be across:

• Smart Gates cannot be used when going through Immigration
• Airport Customer Service Agents will check your ID and attach a ‘D’ (Domestic) sticker to your boarding pass
• You must keep your boarding pass and present it at Customs clearance points before departure and upon arrival. This is required to comply with the Migration regulations administered by the Department of Immigration and Citizenship (DIAC)
• Your flight will arrive at the international terminal, and you will have to go through Immigration and Customs on arrival