October 1, 2019

The following terms and conditions apply to the Plus Protect and Max Protect products sold by Jetstar Japan included as part of the Plus and Max Bundles.

Article 1 (General Rules)

When there is a cancellation or delay on a Jetstar Japan operated domestic flight, passengers who have purchased a Plus or Max Bundle are entitled to a <compensation> payment as part of their Plus Protect or Max Protect product inclusion in their fare type.

Article 2 (Condition of the Payment)

Eligible passengers will receive 10,000 JPY in the case of Starter fare with a Plus Bundle and 20,000 JPY in the case of Starter fare with a Max Bundle per flight. The payout is distributed once, per passenger, per flight.

  1. Passengers who have purchased a Plus or Max Bundle are eligible to claim this payment

    1. When there is a delay or cancellation of a Jetstar Japan operated domestic flight.

      • Please note: this excludes cancellations or suspensions of Jetstar Japan flights that are 12 hours or more in advance of the initially scheduled departure time.

    2. When a Jetstar Japan operated domestic flight is delayed for 6 hours or more from the initially scheduled departure time. Multiple delays are counted as one. In the case that the

      • flight is delayed 6 hours or more and then cancelled, the information provided in point 1.1 applies.

      • Please note: this excludes delays of Jetstar Japan flights that are 12 hours or more in advance of the initially scheduled departure time.

    3. When a Jetstar Japan operated domestic flight is diverted and terminated at a non- scheduled destination port.

      • Please note: this excludes diversion of Jetstar Japan flights where notification of schedule change is advised 12 hours or more before original scheduled departure time.

  2. If a passenger who experiences a cancellation or delay chooses to refund their flight booking, they are not eligible for the Plus Protect or Max Protect Payment.

Article 3 (Claim of Special Payment)

    In order to claim the Plus Protect or Max Protect payment, eligible passengers must apply though a designated application form for their claim within 30 days of the date of the flight cancellation or delay.

Article 4 (Where Plus Protect and/or Max Protect Payment will not be made).

  1. In the case of intentional act or gross negligence or legal violation by the passenger or related person.

  2. In the case of suicide, criminal activity or violence by the passenger or related person.

  3. In the case of earthquake, volcanic eruption, tsunami or other natural disaster.

  4. In the case of war, revolution, civil unrest, political overthrows, civil war, armed rebellion or similar incident, insurgency, or terrorism.

  5. In the case of an accident caused by nuclear fuel substances or radiation, explosives, or other characteristics contaminated by nuclear fuel substances.

  6. In the case of ongoing risk or confusion caused by an incident in section 3,4 or 5.

Article 5 (Payment of Plus Protect or Max Protect Claim)

Compensation payment for the Plus Protect or Max Protect will be made when the claim is correctly submitted by an eligible passenger with the necessary information.

  1. The special payment is made to the account nominated by the passenger by the end of the following month of when the claim document was received.

  2. In the case that the payment cannot be made to the nominated account due to the death of the passenger or other reasons, the payment is made to another account based on a submitted document from the person who has inherited the estate of the passenger.

  3. In principle, the claim of Plus Protect and Max Protect shall be limited to the representative of the passenger. However, Jetstar Japan will accept claims by passengers who are not the representative if necessary.

*Representative refers to an individual who made the flight purchase