Baggage Services

Lost and damaged baggage

We do our absolute best to ensure that your baggage is delivered on time and in the condition received.

If you arrive and discover your carry-on or checked-baggage is lost or damaged, go to the Jetstar baggage counter or service desk and let us know right away.

Check the status of your delayed bag or update your details.

You can also contact Baggage Services by telephone. Details are available here.

You will need to make a claim in writing and within the time limits imposed by legislation and international conventions governing airline liability:

Australian domestic flights:

  • 3 days for damaged baggage
  • 21 days for delayed or lost baggage

International flights:

  • 7 days for damaged baggage
  • 21 days for delayed or lost baggage

Flights operated by Jetstar Pacific (BL):

  • 24 hours for damaged baggage
  • 3 days for delayed baggage from when the baggage is made available to you

If you make a claim involving damaged baggage we may need to see the item before the claim can be approved.

Submit a baggage claim or make an enquiry in writing through our baggage enquiry form.

 

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