Planning & Booking
SMS boarding pass
SMS boarding pass
When you use web check-in you may be able to have your boarding pass sent as an SMS to your mobile phone. With the SMS there’s no need to print your boarding pass and you won’t have to visit the airport counter, simply print tags for any checked-baggage, drop them off and head straight to the boarding gate. Remember, checked-baggage must be dropped before check-in closes.
The SMS boarding pass is available to most passengers on a domestic flight within Australia, New Zealand or Japan. SMS boarding pass is available for groups of up to 10 passengers.
Group SMS for all the passengers
We’ll send one SMS boarding pass for the group. Nominate the mobile phone when you book or check in.
SMS boarding pass for each passenger
We’ll send an SMS boarding pass for each passenger. If you have a group booking simply give each passenger’s mobile number when you book or check in.
Using your SMS boarding pass at the airport
Once you’ve received your SMS boarding pass, you’re ready to head to the airport.
When you get to the airport, if you have only carry-on baggage, go straight to the boarding gate. As you board, scan your SMS boarding pass in the scanner and print a boarding pass for each passenger.
Travelling with checked-baggage?
- Arrive at the airport two hours before your scheduled departure. Check-in and bag drop closes strictly 30 minutes before your scheduled departure
- Go to the Jetstar kiosk and scan your SMS boarding pass
- When your details appear, select the passengers and bags you want to check in
- The kiosk will then print boarding passes and bag tags. Attach the tags and take your bags to the Jetstar bag drop
- Go to the boarding gate
Carry-on baggage size and weight
When you’re using the SMS boarding pass and just travelling with carry-on baggage, it is your responsibility to make sure your bags meet regulation size and weight.
Carry-on baggage for Starter Economy passengers must not weigh more than 10kg in total. Business Class passengers have a 20kg limit but each item must not weigh more than 10kg.
If the bags exceed your allowance you’ll be asked to add them as checked baggage and charges may apply. You must check in bags at least 30 minutes before your scheduled departure.