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Web Check-in

Whether you’re travelling along or in a group, with or without baggage, Jetstar’s web check-in service allows you to check-in online from the comfort of your home or office. You can also choose where you would like to sit (from available seats) and download and print your boarding pass, so you’re ready to go!

This page tells you all you need about web check-in, including a step by step guide to How Web Check-in works and FAQs.

Web Check-in available for:

  • Individuals, or group bookings.
  • Travellers with carry-on baggage, or those with luggage to check-in.
  • For all return flights, if scheduled departure is within 7 days of the outbound flight.
  • For Domestic: For all Australian, New Zealand and Japan domestic flights between 48 hours and 60 minutes before your flight’s scheduled departure. 
  • For International (Jetstar): For international Jetstar flights, available between 48 hours and 120 minutes before your flight’s scheduled departure.
  • For International (Jetstar Asia): For all international Jetstar Asia flights, available between 48 hours and 120 minutes before your flight’s scheduled departure.

All Passengers on International Flights and Domestic Flights Departing International Terminals are still required to present web travel documents to a check-in counter agent before departure.

Web Check-in is not available:

  • Bookings that include infants or specific service requests
    (such as wheelchairs, extra seats, visual or hearing impairments, and unaccompanied minors).
  • Staff travel bookings.
  • Bookings with an outstanding balance owing.
  • All flights not disclosed above.

How Web Check-in works:

Step 1: Checking in online

  • Please enter your booking reference number (PNR), your surname and the airport you’re departing from.
  • Select the passengers, baggage and flights you want to check-in. Able amount of baggage depends on your fare type.
    • If you have an international flight you’ll need to enter the Advanced Passenger Information (APIS). Jetstar is required to provide this information to border authorities.
  • Make sure you declare any dangerous goods.
  • If you’d like to choose your seat, make a selection from the available seats displayed.
  • For Domestic Australia and New Zealand: Download and print your boarding pass as a PDF document, alternatively you can save and email to print off at a later date. Or you can have an SMS Boarding Pass sent to your mobile phone. 
  • For Domestic Japan: Go straight to security and show your QR boarding pass. Once you have cleared security proceed to the gate, where staff will scan your QR boarding pass and print you a paper ticket.

    For International: Print your web travel documents as these are required to obtain your boarding pass at the airport.

Before you check-in online:

  • Please read through all of the detailed information in your itinerary. For international travel, please have your passport information ready, as you will need to enter these details.
  • If your booking was made through a travel agent, please ask your agent to provide you with the ’Jetstar PNR’. (Your Booking Reference number, which is six letters and numbers).
  • Adobe Acrobat Reader
    is required to view and print Boarding Passes

Step 2: At the airport

Domestic Flights:

Some domestic flights depart from international terminals. Check-in must be completed earlier
and only via a check-in counter at the airport for affected flights.

Domestic check-in times

For International/Intra Asian flights:

  • All passengers on international flights must present their web travel documents, along with any other relevant travel documents, to a check-in agent at the airport. After this you will receive your official boarding pass.
  • We recommend you arrive at the airport no later than 90 minutes before your flight's scheduled departure. If there's a dedicated web check-in counter, go directly there. Otherwise, just go to one of Jetstar's regular check-in counters. If you're travelling with bags, you can drop your bags here as well.
  • Finally, make sure you arrive at your boarding gate no later than 40 minutes before departure when travelling on Jetstar Airways (JQ) and 15 minutes before departure when travelling on Jestar Asia (3K) or Valuair (VF).
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